- Fitness Trackers
Intel's Wearable Goes Down in Flames with Overheating Recall
If you're the owner of Intel's Basis Peak fitness band, stop wearing it immediately. Intel has announced a recall of every Basis Peak on the market due to reports of burns and blisters due to the watch overheating. Users can go to the Basis support site to fill out a form to return the watch, charging cradle and any authorized accessories, like chargers and straps, for a full refund.
Jeremy Lips/Tom's Guide
"On behalf of the Basis Science team, I want to personally apologize for this situation," Intel senior vice president and general manager Josh Walden wrote in a statement. "We know that many of you love using your Basis Peak watches and have made it part of your daily lives, and we are very sorry for the disruption this will cause you."
Users will be able to continue to access their fitness data until Dec. 31, 2016. After that date, Intel will shut down all Basis Peak services and the watches will cease to work. Users with further questions in the United States can call (844) 622-7472 for information on the recall. Owners in other countries should check Intel's recall announcement for contact information.
Intel claims that they hope to process refunds in the United States within 10 days of receiving returned watches, chargers and accessories. There is no deadline to return watches, but Intel urges owners to send them back as soon as possible.
Intel initially wrote about the overheating issue on June 13 and asked users to stop wearing the watches. The company hoped a software fix would solve the problem, but was unable to come up with a solution "without completely compromising the user experience."