A common thread in most early iPhone 4 reviews is that the device itself is fantastic, but AT&T is holding the phone back from its true potential. AT&T's (at least up till very recently) sub-par network performance in major areas such as New York City and San Francisco – also places with high percentage of iPhone users.
Well, for those of you in and around NYC, AT&T says that it has done what it can to make things right. The carrier today announced the completion of a local initiative to increase the wireless capacity of its third generation (3G) mobile broadband network in Manhattan as well as the Bronx, Brooklyn and Queens. As a result of this upgrade, customers in these areas are expected to experience improved 3G wireless voice and data connectivity and performance, especially during peak hours.
The network enhancement includes the addition of new layers of frequency (specifically, 850MHz), also known as "carriers," to more efficiently manage available spectrum and increase 3G capacity. The additions have been applied to nearly all cell sites in Manhattan and in other areas as needed throughout the Bronx, Queens and Brooklyn.
"Our goal is pretty simple: in the city that never sleeps, we're working 24/7 to make sure our customers have a great experience every time they make a call, check e-mail, download a song or video, or surf the Internet on their AT&T device," said Tom DeVito, vice president and general manager for AT&T in NY and NJ. "Adding more capacity to cell sites is just one way we are doing that."
According to AT&T's own figures, its quality in Manhattan has improved 47 percent quarter over quarter. How's it working out, New Yorkers?