Skip to main content

WhatsApp Accused of Violating International Privacy Laws

Popular cross-platform mobile instant messenger WhatsApp has been accused by Canadian and Dutch data protection authorities of violating international privacy laws.

The Office of the Privacy Commissioner of Canada and the Dutch Data Protection Authority announced their findings for what they call a "collaborative investigation into the handling of personal information." The two say that WhatsApp requiring users to provide their entire contact list to the service violates data and privacy laws.

"The investigation revealed that users of WhatsApp -- apart from iPhone users who have iOS 6 software -- do not have a choice to use the app without granting access to their entire address book. The address book contains phone numbers of both users and non-users," said Jacob Johnstamm, chairman of the Dutch Data Protection Authority.

iPhone users who have iOS 6 installed are asked if they wish to allow an application to access sensitive data on the smartphone including location and contact list data.

WhatsApp requires a user's phone number to create a contacts list within the app. The user's phone numbers are transmitted to WhatsApp to assist "in the identification of other WhatsApp users." However, as opposed to deleting the phone numbers of non-users, WhatsApp retains the numbers in an unreadable hash form.

The practice violates both Canadian and Dutch privacy law. Both state that personal data can only be retained for as long as is needed to fulfill a given service's requirements.

"Both users and non-users should have control over their personal data and users must be able to freely decide what contact details they wish to share with WhatsApp," Johnstamm continued.

"Our investigation has led to WhatsApp making and committing to make further changes in order to better protect users' personal information," added Canadian Privacy Commissioner Jennifer Stoddart.

The Dutch authority will examine the developer's case in a "second phase" where "further enforcement actions" may come to fruition, which includes the possibility of sanctions. The Canadian authority, while it doesn't have the power to instill sanctions, will be monitoring the California-based developer.

WhatsApp's users send 10 billion messages per day, the equivalent of 300 billion messages per month. Social network leader Facebook is rumored to be interested in an acquisition of the firm.

Contact Us for News Tips, Corrections and Feedback

  • scythe944
    Well, glad I don't have an idiotphone or this app.
    Reply
  • Vorador2
    You know, it's perfectly made clear when you're installing the app. If you don't like that it needs access to your address book, don't use it.

    The only problem could be what Whatsapp is doing with the contacts, but it is explained in the category Privacy in the terms of use.

    So this is pretty much a waste of time for everyone.
    Reply
  • dns7950
    scythe944Well, glad I don't have an idiotphone or this app.I hate Apple and am usually the first one to bash iPhones, but when I say something I usually have a reason for it... This is just a reading comprehension fail, the article clearly states that "iPhone users who have iOS 6 installed are asked if they wish to allow an application to access sensitive data on the smartphone including location and contact list data.".. Meaning this privacy violation affects everyone EXCEPT iPhone 5 users. So you are glad you don't have an iPhone, because you would really hate it if you had the option of not allowing an app to download your contact list? Learn to read the article before you make moronic comments..
    Reply
  • thecolorblue
    Vorador2You know, it's perfectly made clear when you're installing the app. If you don't like that it needs access to your address book, don't use it.The only problem could be what Whatsapp is doing with the contacts, but it is explained in the category Privacy in the terms of use.So this is pretty much a waste of time for everyone."The practice violates both Canadian and Dutch privacy law."
    Reply
  • santfu
    @ dns7950

    Do you have a chip on your shoulder? I suspect that scythe944 was making a comment against all SMARTphones, see idiot is opposite to smart. clever eh?
    Reply
  • @ dns7950

    I'm pretty sure scythe944 was not talking about the iPhone. Let's read the moronic comments before making equally moronic comments. As Vorador2 put it, "this is pretty much a waste of time for everyone."
    Reply
  • raytseng
    Yet no lawsuit on the mobile phone providers that have the monopoly to charge 20cents for a few kilobytes of data transfer over their cell networks; which is the main reason why this app is so popular to begin with...
    Reply
  • olaf
    Read the terms ffs dont like it dont use it....stop crying over every meaningless shit...
    Reply
  • plasmastorm
    What all of you who babble on about "read the t's &c's, if you dont like dont use" seem to fail to realise is that when it uploads your entire phonebook those numbers are other peoples. And they may not be too happy about you essentially giving their data away for what will most likely in the future be used for spam etc.
    I give it a few months before someone in the US sues a friend over this.
    Reply
  • alyoshka
    Every app asks you what you want the app to access and what you don't. As far as I see the point, the Hashed numbers are stored on the users Phone and not on WhatsApp's servers....
    But I can understand the 300Billion messages that were sent free with as a loss to the telecos instead as being sent as messages that are charged..... and then having an Apple tinge in the whole thing makes complete sense....
    Reply