Sony has come under fire for its handling of the April 20 network breach that saw the personal data of more than 77 million users get stolen. The company has apologized profusely for the incident and thanked users for their patience in almost every blog post regarding the incident. However, customers are still, understandably, incredibly peeved about the breach. So, how will recent comments made by Sony President Howard Stringer go down?
Speaking to Bloomberg this week, Howard Stringer defended his company’s reaction to the now infamous breach, claiming that no system is 100 percent secure and branding the attack a ‘hiccup’ for the company.
"Nobody’s system is 100 percent secure," Stringer said in a phone interview. "This is a hiccup in the road to a network future."
However, that’s not all the Sony boss had to say about the breach. Addressing criticisms that the company took too long to inform users that their personal data had been stolen, Stringer defended Sony and implied that compared to other companies, its reaction time was just fine.
"This was an unprecedented situation," Reuters quotes Stringer as saying earlier this week. "Most of these breaches go unreported by companies. Forty-three per cent (of companies) notify victims within a month. We reported in a week. You're telling me my week wasn't fast enough?"
The comments mark Stringer’s first public appearance since the breach occurred. Two weeks ago, the President and CEO of Sony addressed users in an open letter and apologized for the breach. He also assured customers that Sony informed them of the breach as soon as possible.
"As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened," he explained. "I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process."
As for how much the breach will cost Sony, an exact figure is not yet known.
"There's a charge for the system being down ... a charge for identity theft insurance," Stringer said. "The charges mount up, but they don't add up to a number we can quantify just yet."
Are you annoyed by Stringer's comments, or do you think he's right to defend Sony? Let us know in the comments below!
Read more on Reuters.