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Sony's Letter to Publishers Regarding PSN Outage

Sony has been pretty quiet this week. After missing its deadline for beginning the reintroduction of PSN and Qriocity services, the company has taken to its blog only once. On Tuesday the company posted a short message to say that it would be ‘a few more days at least’ before PSN comes back and that it was sorry it didn’t have anything more to tell users.

However, the company has been quite chatty behind the scenes. The company this week penned a letter to all of its publishing and development partners. Signed by Rob Dyer, SVP of Publisher Relations, the letter has been obtained by Industry Gamers and the site’s source says he received the communication on Wednesday.

The letter contains a lot of information we already know. Sony’s taken the opportunity to rehash the timeline of the attack and reiterate for the umpteenth time that there’s no evidence to suggest credit card information was stolen. However, what it doesn’t contain, is any acknowledgment of partners’ claims that they’re losing significant amounts of money because of the downtime. Sony has not yet publicly discussed any plans to compensate developers and publishing partners for loss of revenue related to the outage.

Yesterday Capcom’s senior VP Christian Svensson told users on the company’s Capcom Unity forums that it was losing ‘hundreds of thousands, if not millions of dollars in revenue’ as a result of the outage.

Do you think Sony should compensate its partners? Let us know in the comments below!

  • nebun
    wow...hope they get their newtworks back up soon....too many people have been affected...hope they find out who did this....i dispise cybercrime
    Reply
  • Sphex
    @nebun +1 agreed
    Reply
  • Although I regret the incident and the blame lies at Sony, I do not believe they should be the ones to compensate the partners that publish games for the PS3 - Those publishers have chosen to develop and publish games for this platform, and thus do so at their own risk. However, it would be a shame to see companies like Capcom and such put their focus on another platform because of this incident, although it seems likely.
    Reply
  • I hope they get hacked again...that's what sony deserves
    Reply
  • drwho1
    "the forensic team"....

    I didn't know someone was killed during this process.
    Reply
  • baddad
    Why do these advertisements keep popping up in your comment section, it's very annoying, especially went it's a notification of another comment.
    Reply
  • gruntlord6
    drwho1"the forensic team"....I didn't know someone was killed during this process.Forensics is a broad range of subspecialties which use techniques adapted from the natural sciences to obtain criminal or other legal evidence.
    Reply
  • TheKurrgan
    Bottom line: They got lazy in the sony's IT Department. When hosting a server farm that has access from the outside in on the internet to offer up a service, one must spend their days being paranoid. They did not. I hope they fired the technical leaders (Be them VP's, managers directors, etc) cause they are less an adequate.
    Reply
  • sdeleon515
    thekurrganBottom line: They got lazy in the sony's IT Department. When hosting a server farm that has access from the outside in on the internet to offer up a service, one must spend their days being paranoid. They did not. I hope they fired the technical leaders (Be them VP's, managers directors, etc) cause they are less an adequate.
    Don't make it sound like (1) companies can avoid getting hacked and (2) that every company has information paramount to what you see present in financial institutions. Your idea of someone "being paranoid everyday" would just have instant appeal to anyone obviously; "hey want a 100% stressful day where you're afraid of everything!". Yes I can see the appeal of that.

    No company is going to get the type of team or security measures in place that has a pretty good defense unless its a pretty high, up~there financial institution and even then it'd be easy to at least attack it to investigate for further vulnerabilities and rip out some info.

    People want to keep pirating games and bit**ing they can't, really whatever, just stoping your whining about Sony. When my friend was a developer his basic feeling was "I created some content and yea its feels shitty people just wanting it for free". Individuals who keep complaining about "oh when the other OS was around sh*t was fine" seem to ignore how much sh*t was and still is being pirated for the PS3.

    At this stage, if Sony wanted to pay for all of these enhancements, guess they should just charge a monthly fee and follow the XBox 360 because all of this sh*t with Anon, players and other developers being attacked is getting out of hand and ridiculous at this stage.
    Reply
  • spectrewind
    sdeleon515Don't make it sound like (1) companies can avoid getting hacked and (2) that every company has information paramount to what you see present in financial institutions. Your idea of someone "being paranoid everyday" would just have instant appeal to anyone obviously; "hey want a 100% stressful day where you're afraid of everything!". Yes I can see the appeal of that. No company is going to get the type of team or security measures in place that has a pretty good defense unless its a pretty high, up~there financial institution and even then it'd be easy to at least attack it to investigate for further vulnerabilities and rip out some info. People want to keep pirating games and bit**ing they can't, really whatever, just stoping your whining about Sony. When my friend was a developer his basic feeling was "I created some content and yea its feels shitty people just wanting it for free". Individuals who keep complaining about "oh when the other OS was around sh*t was fine" seem to ignore how much sh*t was and still is being pirated for the PS3. At this stage, if Sony wanted to pay for all of these enhancements, guess they should just charge a monthly fee and follow the XBox 360 because all of this sh*t with Anon, players and other developers being attacked is getting out of hand and ridiculous at this stage.

    Did you miss the bullet point?: appointment of a new Chief Information Security Officer.
    Either they sacked the old one or they didn't have one.
    If they sacked the old one, then we are seeing what happens when penetration testing was not done properly.
    If they didn't have one, then Sony was negligent.

    Either way... Sony is to blame here.



    Next question: Would we even be here if Sony had not remove OtherOS, followed by GH publicity?
    I think not.
    Reply