So, we tried to re-map the ShareSpace using the same WD Discover software tool we had installed in the beginning to map the drive again. Well, this time, WD Discover did not discover WD ShareSpace like it had the first time (see page 3, second paragraph). The page was blank.
We tried installing that software disc on another test computer, and that computer’s install of WD Discover couldn’t find the ShareSpace either. After checking the connections on the NAS itself, and pronouncing them steady, we attempted to access the NAS without the help of WD’s software. Manually mapping worked just fine using Windows XP.
WD’s admonition on the Application Installer page of its software that “This tool should be installed on every PC in the LAN that will be used to access your WD ShareSpace,” seems unnecessary. Even the configuration tools and network storage manager are accessible without the WD landing page software. Simply enter the IP address that was the URL of the Web-based network storage manager, and that page will open. Accessing the manager this way even prompted one of our computers to “find” the drive again after it had become unmapped. This disc is largely unnecessary, or at the very least, unreliable. There are other ways to interact with the ShareSpace.
In an evident attempt to keep its operation “green,” WD has opted not to ship a printed full user manual with the ShareSpace. Instead, a 100-plus page user manual in PDF form can be found on the software disc. This is useful, but for a product with so many non-intuitive functions, and especially a product that might not be located in the same room as the PC running the PDF user manual, it might have been helpful to print up a copy of the full user manual. The Quick Install Guide that is included only helps users get the NAS installed and stops.