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Sony CEO Apologizes to Users for PSN Breach

Before you get excited, we’re going to go ahead and tell you that there’s nothing in this letter that you haven’t heard before. In summary, Stringer’s statement reiterates that there is no evidence of credit card theft or that any of the stolen personal information has been misused. He also details the ‘Welcome Back’ and identity theft protection packages Sony will offer to users once services are restored. Stringer, similar to many of the previously released statements from Sony, says the company is working flat out to investigate the intrusion and have PSN back as soon as possible, but, again like previous posts, cannot say exactly when that will be.

However, despite no new information, users might appreciate the fact that Stringer did take the time to apologise to Sony’s users.

"As a company we — and I — apologize for the inconvenience and concern caused by this attack," he said. "Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible."

Stringer says service will be restored 'in the coming days.' An earlier post on the PlayStation blog revealed that the company is in the final stages of testing its new system, which is a signifcant milestone, so hopefully it really will be just a few more days.

"I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony," Stringer said as he signed off.

Check out the whole letter here.

  • Gin Fushicho
    Blah.... I suppose I can wait. I'll just keep playing with my computer. My friend needs to get some more computer games.
    Reply
  • truchonic
    first!!!! we hear the same all week why just say when the way we stop asking when gonna be release will be cool if they release tonight friday i will play all weekend
    Reply
  • Kryan
    truchonicfirst!!!! we hear the same all week why just say when the way we stop asking when gonna be release will be cool if they release tonight friday i will play all weekendfail, u were second.
    and personally, I've decided that if the PSN isn't up by Sunday morning, I'm selling my PS3. it eventually gets to a point where...well I'd like to play now, besides having my details stolen...
    Reply
  • 11796pcs
    Gin Fushicho- Same here nothing better than hosting a LAN party with a bunch of friends.
    Reply
  • Darkk
    Or you could just go outside for awhile and get some fresh air. By then you won't care much about PSN anymore.
    Reply
  • bin1127
    otacon72Brings new meaning to the phrase....a little late.
    It's better late than early. at least if you are Steve Jobs.
    Reply
  • NuclearShadow
    I have to admit Sony is doing the right steps. Trying to help its users protect themselves and then coming out with a apology coming from the CEO. Sony has gained a bit of respect from me for this. Sure its more of a PR move but they could have done nothing and likely have been just as well off.


    Kryanfail, u were second.and personally, I've decided that if the PSN isn't up by Sunday morning, I'm selling my PS3. it eventually gets to a point where...well I'd like to play now, besides having my details stolen...
    I find this very amusing. Not being able to play online for a short time that you know is limited will cause you to sell your PS3 and having your personal information stolen is your after thought. I can only imagine what you would do if you went camping for a few weeks. Would you sell your home and all your belongings in it? While the bear chasing you is your after thought?


    Reply
  • Ragnar-Kon
    NuclearShadowI have to admit Sony is doing the right steps. Trying to help its users protect themselves and then coming out with a apology coming from the CEO. Sony has gained a bit of respect from me for this. Sure its more of a PR move but they could have done nothing and likely have been just as well off.+1. Most people think of Sony for their Bravia TVs and the PlayStation. But the fact of the matter is that Sony is a MASSIVE company and the profits from their PlayStation is tiny in the whole scheme of things.
    The fact that the CEO took the time to apologize definitely shows that Sony realized they messed up, and they are trying to fix it.
    Reply
  • Kryan
    lol, the reason I mention the personal info as an afterthought is because I have had to accept that now...and QQing moar about it...not gonna help. what I *can* QQ about moar right now is, the fact that MY BROKEN LEG prevents me from doing much at the moment, and some FIFA online would do a lot to help my boredom. Sitting at my pc is not comfortable in the least and therefore I prefer the couch. I would LOVE to go camping, but seeing as I broke my leg while rock climbing, i'll not be doing that for the next 2 months : /

    I would sell my PS3 because I am not getting what I paid for. If my home turned out to have numerous latent defects, of course I would sell it/sue the sellers. Sony is therefore NOT doing the right steps, because it's like your car not being useable for X amount of time, and the car manufacturer simply saying: "We ARE sorry, really, we are doing our best to get your cars engine running again". Not good enough. Give a replacement car or monetary compensation.
    Reply
  • eddieroolz
    Not sure about the rest of the world, but for Japanese people the gesture of the top brass apologizing is very important.
    Reply