The latest report from FixYa compares the top consumer issues with the Kindle Fire and iPad 2. For consumers still searching for the right tablet, reports like this are food for thought when pondering over the two most popular tablets on the market today.
According to the report, both experience Wi-Fi issues, but consumers have also mostly complained about the Kindle Fire's One-Click shopping security and a lack of parental settings. On the iPad 2, owners are whining about backlight bleeding.
"Product call centers are the closest thing to consumer hell, making the web the new owner’s manual," says FixYa CEO Yaniv Bensadon. "We see this first hand and have experienced an explosion in consumer issues with tablets, mainly the variety of devices running Android software. Despite Apple’s god-like status with consumers, it is no stranger to consumer issues, as noted in today’s report."
The report states that 30-percent of the Kindle Fire complaints are about the inability to turn off One-Click shopping. The problem, which has seemingly been fixed, was that owners could not add a password to the One-Click feature, thus children could go on a shopping spree. Yet despite the complaints, users can simply avoid this problem by going into Amazon's Appstore, choose Settings, Parental Controls, and enable the Use PIN option. Thus every purchase made via the Kindle Fire must requires a 4-digit PIN before completing the transaction.
Piece of cake.
Also on the Kindle Fire front, 25-percent of the owners complain about Wi-Fi connectivity problems, followed by a lack of parental controls (15-percent), touchscreen precision (15-percent) and USB issues (10-percent).
As for the iPad 2, 35-percent of the owners are complaining about Wi-Fi connectivity. "iPad 2 owners have reported fairly widespread issues with connecting to (and staying connected to) Wi-Fi," the report states. "Although this is a widespread issue that affects those without a 3G-enabled iPad or those close to their monthly data cap, there are a number of successful fixes. Turning Wi-Fi on and off, renewing the DHCP lease, and resetting the Wi-Fi network settings usually solves the issue."
The other top 5 iPad 2 problems include LED Display issues (15-percent), mostly the prominence of splotchy light patches around the edges of the device. Also on the list are complaints about the microphone quality (15-percent), USB issues (10-percent) and screen issues (10-percent).
FixYa summarizes that the Kindle Fire is much cheaper than the iPad 2, but is plagued with many more issues. The report, which is seemingly one-sided, also states that there is a greater ability for the user to customize their experience on the iPad 2. Yet Kindle Fire owners can install a more Android-like launcher by going into the tablet's Settings menu and turning on the Allow Installation of Applications option under "Device." What's more, owners can install apps that aren't listed on Amazon's Appstore.
The February Edition of FixYa's tablet report can be read here.