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Samsung Cloud storage shutdown: Everything you need to know

Samsung cloud storage's homepage
(Image credit: Samsung)

Samsung Cloud is a mobile cloud storage service available on most Samsung Galaxy smartphones and tablets. It’s used to automatically back up, sync, and restore your photos, data, and settings. However, Samsung has retired most of the features of Samsung Cloud, so you’ll need to replace it with an alternative cloud solution. 

If you need a replacement cloud storage service for your Samsung Galaxy, we’ve put together a list of the best cloud storage providers available. Below are the most important things to know about the changes to Samsung Cloud storage.

Samsung Cloud Gallery Sync and Drive services have been terminated (Image credit: Samsung)

Most of Samsung Cloud’s features have been removed. Gallery Sync and Drive storage for My Files have been retired. This means your images and files will no longer sync with the cloud, and they’ll be deleted (or already have been, depending on your location. 

Premium storage subscriptions will be canceled. A few features of Samsung Cloud remain, such as the syncing of Notes, Calendars, and Contacts.

2. When did the changes happen?

The changes to the service were rolled out in two batches. For customers in Group 1, the services stopped working on April 1, 2021, and data was deleted on June 30, 2021. For customers in Group 2, the services stopped working on June 1, 2021, and data will be deleted on August 31, 2021.

You can see a list of countries in each group on the Samsung Cloud website. The US, Europe, Australia, New Zealand, South Korea, and Vietnam were in the first group.

3. Can I migrate my data?

Samsung cloud storage's data migration to OneDrive visualized

You can migrate your data to Microsoft OneDrive from within the Samsung Cloud app (Image credit: Samsung)

Samsung suggests using Microsoft OneDrive as a replacement for the features being stripped from Samsung Cloud. A migration feature started rolling out to Group 1 customers on October 5, 2020, and to Group 2 customers on December 1, 2020.

If you select this option, your Samsung Cloud data will be transferred to Microsoft OneDrive, and your data deleted from Samsung Cloud immediately.

4. Can I download my data?

Samsung cloud storage

You can download your data from Samsung Cloud as an alternative to using Microsoft OneDrive (Image credit: Microsoft)

It's too late for those in Group 1, but for those in Group 2 an alternative option is to download your data to your personal storage. From within Samsung Cloud, choose "Download my data". In Gallery, choose "Download content from cloud" from within the Settings menu.

If you choose this option, your Samsung Cloud data will be deleted from the Samsung Cloud 90 days after you download your data. Regardless of whether you’ve downloaded or migrated your data, it will be removed from the Samsung Cloud on August 31, 2021.


Samsung Cloud storage is a cloud storage solution for Samsung Galaxy phones and tablets, but most of the software’s features are being retired or have been retired already in 2021. In particular, Samsung Cloud will no longer sync your photos in Gallery or files in Drive. 

You can migrate your stored content to Microsoft OneDrive by using the built-in transfer tool, or you can download the content to your device to switch to the cloud storage of your choosing.

Richard Sutherland

Richard brings over 20 years of website development, SEO, and marketing to the table. A graduate in Computer Science, Richard has lectured in Java programming and has built software for companies including Samsung and ASDA. Now, he writes for TechRadar, Tom's Guide, PC Gamer, and Creative Bloq.