FAQs
Does Lowe's offer free shipping?
Lowe's does offer free shipping, but not on everything. In order to qualify for free delivery, your order must total more than $45. Most items are also available for in-store pick-up. This is always free and you'll get a notification once your purchase is ready to collect at your nearest location.
What is Lowe's MVPs Pro Rewards?
Lowe's MVPs Pro Rewards is the retailer's multi-tier loyalty program. The scheme is primarily targeted at tradesmen & businesses, but anyone can join for free. Perks include points with purchases, exclusive discounts, entry into prize draws, dedicated Pro parking spaces, faster checkout options, and savings on bulk purchases. Members can also schedule product deliveries to job sites. Here's a breakdown of the difference between each tier:
Bronze: Reached upon joining the scheme. Members are entered into regular competitions for the chance to win prizes.
Silver: Entry into competitions, plus 1% back on purchases and 1 free drink & snack coupon per month. Reached by spending $2,500 at Lowe's in a year.
Gold: All the perks of Silver, plus 1 extra food & drink coupon per month and 1.25% back on purchases worth over $10,000. Reached by spending $10,000 at Lowe's in a year.
Platinum: All the perks of Gold, plus 1 extra food & drink coupon per month and 1.5% back on purchases worth over $25,000. Reached by spending $25,000 at Lowe's in a year.
Is there a Lowe's military discount?
Yes, military staff & their partners can get 10% off purchases and access to exclusive military offers when they verify their status with an ID.me account through the Lowe's website. Make sure to do this before you place your order.
What is the Lowe's Credit Card?
Lowe's offer a range of credit cards which customers can apply for online or in-store subject to a credit check. Choose from the Lowe's Advantage Card, Business Card or Preload Card. Each card offers 5% off selected purchases each day, along with their own additional benefits. Business Card holders can access discounted delivery, whilst Advantage Card holders get access to exclusive cardholder events. See the Lowe's website for more details.
Does Lowe's offer an installation service?
Yes, Lowe's offers professional independent installers and you'll be covered with a minimum one-year labor guarantee. Head to the Lowe's installation page for more information.
Is there a Lowe's app?
Yes, The Lowe's app is free to download on Apple & Android devices, and lets you place and manage orders from your smartphone. It also has features such as interactive store maps to help you locate products, visual, voice and barcode search, and even a 'View In Your Space' virtual showroom to help you see how items will look in your space before you buy.
Does Lowe's accept returns?
Yes, most items can be returned within 90 days of purchase, with the exception of some larger items such as refrigerators (48-hour returns), TVs & Electronics (30-day returns), and holiday purchases (must be returned before the end of the holiday). Check the Lowe's website for more details.
How do I contact Lowe's?
You can find a number of answers to FAQs on the Lowe's website under the 'Contact Us' page. You'll also find a customer service number, 1-800-445-6937, which you can call between 8:30 a.m. – 7 p.m. (ET) 7 days a week to get through to a member of the Lowe's customer care team.
Hints and tips
Check the Lowe's sale: Lowe's regularly runs sales on selected products, which can offer as much as 50% off selected products. You can sort by categories such as appliances or home decor to find all the retailer's current discounts.
Set up a subscription: A lot of products Lowe's sells are the type you'll look to buy over and over again, which is why the retailer offers a Subscription scheme. You can set up a regular delivery of essentials such as air filters to save 5% on repeat orders.
Get a military discount: If you're a member of the military, you can get 10% off all your Lowe's orders. Redeem your savings by verifying with a valid ID.me account. You'll also get access to military-only promotions, and your spouse can save on their orders too.
Buy in bulk: Lowe's offers savings on orders bought in bulk, letting you get more for your money when you plan ahead. This can be especially handy if you work in the trades and are planning an upcoming job, or if you're just planning a big project.
Sign up for a Lowe's MVP Pros account: To truly see the benefits of an MVP account you will need quite a significant annual spend, but even a free account comes with access to prize draws and exclusive offers.
How to use Lowe's promo codes
1. Browse our Lowe's promo codes and choose one you want to use.
2. Click "Get Code" to reveal it and copy the code to your clipboard for later.
3. Head to the Lowe's website to start shopping, adding items to your cart you go.
4. When you're ready to buy, click on your car to review your order.
5. From here, before you start checking out, click the "Add Promo Code" button.
6. Enter your code and your final checkout price should automatically update.
7. Proceed through the rest of the checkout as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
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Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
