T5 Blazer "The page you requested cannot be displayed. The..

Archived from groups: comp.sys.palmtops,comp.sys.palmtops.pilot (More info?)

Rob Garcia <robert.a.garcia@sbcglobal.net> wrote:
>
> #2 Is palm tech support completely incompetent? All I have received
> are trivial suggestions as to how to solve or address this problem.

Palm technical support is outsourced, to people who don't have a Palm
themselves, no understanding of it, and are only reading scripted
replies. If the problem doesn't fit a scripted reply /and/ the customer
utters the right key phrases that triggers the correct response /and/
the support person is good at searching using the right keywords, it's
bloody useless.
Like all other systems of this sort, it looks wonderful on paper. It's
cheap and the metrics will show a very high rate of solved cases. The
problem is that a customer going "nevermind" and hanging up is called a
success.

Regards,
--
*Art