Can't Turn On ASUS Notebook With Creative Sound Card in USB

I have a new lower end ASUS Notebook. I purchased Creative's SoundBlaster X-Fi Surround 5.1 external sound card that hooks up to the USB. However, if the sound card is hooked up to the USB, I cannot turn on or restart the Notebook, for it only gets as far as the ASUS logo. It is not a boot issue in the Setup, for I disabled that with ASUS's Tech Support help. ASUS thinks that it has something to do with the sound card being grounded. Creative's email Tech support is useless.

One other thing.....I finally got Creative to provide me with the correct Drivers for the sound card. I have not tried to restart my Notebook with the card plugged in the USB since that, as I don't want to keep doing a hard-boot and risk damaging my Notebook. IMHO, that should not solve the problem....Should it?

I haven't tried it again, since I am concerned about having to turn it off by holding in the button again, and what it could do to the computer.....Should the right software make a difference? Or does it sound like the sound card has faulty grounding and I should exchange it? Thanks.

Thanks.....Did that already....I took a chance that the sound card could be bad, so I am exchanging it for another new one. I'll post what happens then.

Have you looked to see if there is an error when booting? There should be an option in bios that instead of showing the logo will show a verbose boot screen. See what the last thing that happens before the freeze is or if you get an error.