Itunes.exe

Archived from groups: microsoft.public.windowsxp.general (More info?)

The latest version of iTunes (4.9) has created problems for a great many
people. IIRC, you should have received a CD with your iPod with some
version of iTunes on it. I suggest that you install iTunes from the CD
and NOT download version 4.9.

Go to http://tinyurl.com/7nyuf and read some of the horror stories. If
for some reason, that link doesn't work, go to www.apple.com, click on
"support" then click on "discussions." Then scroll down to "Windows
Compatible Technology" and click on "iTunes for Windows." Finally,
select the discussion group "Installation & Upgrades."

If you read long enough, you will find some suggestions to use the
Microsoft Installer Cleanup Utility, available at
http://support.microsoft.com/defau [...] -us;290301

I have not used that, so have no info on whether it will help in your
situation. It probably can't hurt.

If you insist on attempting to install iTunes 4.9, be sure that you have
System Restore turned on and make a restore point before you start.
This saved me, although others have reported that iTunes 4.9 broke
System Restore -- so a Ghost or other image of your hard drive would be
preferable.

Turn off any antivirus program before you install (some users report
that some a/v apps think that iTunes has a Trojan of some sort; I have
Norton a/v 2005 with latest sigs, and got no such indication).

If you have any CD/DVD playing/burning software installed (e.g., Roxio
Easy CD Creator or Easy Media Creator, MusicMatch, RealPlayer), be
prepared for the possibility of a loss of functionality. In my case, my
CD and DVD drives were recognized ONLY by iTunes (i.e., not even
accessible by Windows Explorer). If this happens to you (and you can't
recover using System Restore or a drive image), either uninstall and
reinstall your OTHER CD/DVD software (not iTunes) and/or follow the
steps in MSKB 314060.

Good luck.

mcimine wrote:
> I recently purchased an Ipod, but have been unable to download and install
> Itunes.exe. I get an error that reads something like "InstallShield runtime
> error". I have also tried to download Quicktime, but I cannot do that either.
> Any suggestions as to how to fix this?

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thank you for all of the suggestions. I actually did try and install from the
CD, but I got the same message. It says there is an Installshield runtime
error. I have also tried several times to download Quicktime, but no luck
there either. I will go to the site you mentioned regarding the discussion
group. Thank you so much for all of your help.
--
mcimine


"Lem" wrote:

> The latest version of iTunes (4.9) has created problems for a great many
> people. IIRC, you should have received a CD with your iPod with some
> version of iTunes on it. I suggest that you install iTunes from the CD
> and NOT download version 4.9.
>
> Go to http://tinyurl.com/7nyuf and read some of the horror stories. If
> for some reason, that link doesn't work, go to www.apple.com, click on
> "support" then click on "discussions." Then scroll down to "Windows
> Compatible Technology" and click on "iTunes for Windows." Finally,
> select the discussion group "Installation & Upgrades."
>
> If you read long enough, you will find some suggestions to use the
> Microsoft Installer Cleanup Utility, available at
> http://support.microsoft.com/defau [...] -us;290301
>
> I have not used that, so have no info on whether it will help in your
> situation. It probably can't hurt.
>
> If you insist on attempting to install iTunes 4.9, be sure that you have
> System Restore turned on and make a restore point before you start.
> This saved me, although others have reported that iTunes 4.9 broke
> System Restore -- so a Ghost or other image of your hard drive would be
> preferable.
>
> Turn off any antivirus program before you install (some users report
> that some a/v apps think that iTunes has a Trojan of some sort; I have
> Norton a/v 2005 with latest sigs, and got no such indication).
>
> If you have any CD/DVD playing/burning software installed (e.g., Roxio
> Easy CD Creator or Easy Media Creator, MusicMatch, RealPlayer), be
> prepared for the possibility of a loss of functionality. In my case, my
> CD and DVD drives were recognized ONLY by iTunes (i.e., not even
> accessible by Windows Explorer). If this happens to you (and you can't
> recover using System Restore or a drive image), either uninstall and
> reinstall your OTHER CD/DVD software (not iTunes) and/or follow the
> steps in MSKB 314060.
>
> Good luck.
>
> mcimine wrote:
> > I recently purchased an Ipod, but have been unable to download and install
> > Itunes.exe. I get an error that reads something like "InstallShield runtime
> > error". I have also tried to download Quicktime, but I cannot do that either.
> > Any suggestions as to how to fix this?
>