Palm desktop installation, hang on "Removing Backup Files"

Archived from groups: comp.sys.palmtops (More info?)

Hi,

I got a Zire 72. When I installed the the Palm Desktop (version 4.1.4)
on my Windows XP, the installation hung on "Removing Backup Files". I
forced it to quit and restarted the computer, but my Zire 72 cannot
hotsync to the desktop.

Anyone with the same problem?

Archived from groups: comp.sys.palmtops (More info?)

I waited about 10 minutes.

I searched the web, and found I am not alone in having the problem.
Complaints can be found here. I also pasted at the end. I did not find
any solution.
http://palminfocenter.com/view_story.asp?ID=6772

======================================
I'm having some installation issues, too.

The first time I ran the installation (on my Windows XP Pro, SP1), it
froze during the "Removing Backup Files" part. I had to force quit the
application via task manager. Re-launching the setup file was not
possible unless I restarted. (I noticed a program hanging upon shutting
down my machine: IDriver.exe. Whatever that is.)

The second time around after reboot, it seemed to have worked for the
most part. At least this time, the shortcuts and Program Files
directory were created and the HotSync was working. However, it still
froze during the SAME process! Amazing that I had to force quit it
again. Thankfully, it's working now, but not without a few retries.

PalmOne's QA testing needs some serious improvement because I remember
experiencing this exact same problem with the ORIGINAL CD's of my
Tungsten E. Only difference is I had to reinstall Palm Desktop much
more than twice to get it running properly back then.

Is/Did anyone else experience similar problems?

Jim


I had the same problem as you, Jim. Hangs at the end first time, need
to restart computer, hangs again at end of installation but desktop
seems to work after that. Haven't had a chance to use the desktop much
yet though so we'll see ... BE

Archived from groups: comp.sys.palmtops (More info?)

I followed what Jim in the above said, namely killing IRiver.exe. The
installation could continue. After restarting the machine, I can
hotsync now. That was 5 hours of my time.

I don't know why I got this installation problem. I don't know how
common it is. I have a master degree in CS, and wonder how the average
Joe deals with the buggy Palm installation.