Tom's Guide > Forum > Graphic & Displays > ATI > “Driver failed to respond, but has recovered” ATIKMDAG.SYS dual screen

“Driver failed to respond, but has recovered” ATIKMDAG.SYS dual screen

Forum Graphic & Displays : ATI - “Driver failed to respond, but has recovered” ATIKMDAG.SYS dual screen

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Abssorb   11-20-2008 at 10:34:47 PM

Sorry for the long post.

I have a Sapphire 512Mb Radeon HD 4670 with two monitors connected on vista 64x.

I'm getting an intermittent video error, “Driver failed to respond, but has recovered”, Which flashes a few times and then the system dives with a BSOD, memory dumping from ATIKMDAG.SYS.

A few places on the net suspect that it's a dual monitor problem, where an old monitor is involved. In some cases replacing the old monitor meant the error disappeared.

I looked into this, and discovered something wierd.

Left monitor is an ATEC 18.1 connected on DVI
Right monitor is a Samsung 22" Syncmaster 2232BW on DVI.

In ATI Catalyst, these are listed correctly.
1. Monitor is ATEC 18.1
2. Monitor is Syncmaster 2232BW
The little graphic looks right, small monitor on left, big on right.

However, in windows Display settings, this is the wrong way around, suggesting windows is trying to use the driver of the wrong monitor.
1. Monitor is Syncmaster 2232BW
2. Monitor is ATEC 18.1
The little graphic looks right, small monitor on left, big on right, but if I click on the small monitor, it tells me that it's the Syncmaster 2232BW

I can't find anywhere for me to tell Windows it's got it wrong. All thoughts welcomed!


System:
Core 2 Quad Q9550 2.83GHz, OCZ Vanquisher, Gigabyte EP45-D5S, Corsair 4X2Gb 800MHZ, Sapphire 512Mb Radeon HD 4670, Enermax 385W 82+, 2x WD VelociRaptor 150GB 10Krpm, Antec P182 Mid Tower.

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mactronix   11-20-2008 at 10:56:28 PM
- 0 +

As far as i know you can tell it which one is to be the primary display by clicking or dragging in the CCC.

Mactronix

Reply to mactronix
Abssorb   11-21-2008 at 09:27:51 AM
- 0 +

No, all that does is move the taskbar to the other screen, the mix-up is still there. :)

Reply to Abssorb
mactronix   11-21-2008 at 10:10:16 AM
- 0 +

So you definatly have the Monitor you want to use as the Main(Primary) Monitor connected to the correct output on the card, they are numbered if you didnt know ?
Personally if it was me i would be looking at the drivers, Im guessing you have the latest ones ? If you have old ones or the ones that came with the card on a disc then update them to the newer ones. If you are running the latest drivers then sometimes it can be worth installing a previous set.
I would also look up the Monitors and specifically if there are any reported compatability problems with Vista.
Another option would be to only install the display drivers and not the Catalyst controls, I have done this in the past when getting stupid driver issues and it worked well. Ati Tray Tools which is a free download will work alongside the display drivers and give you access to all the advanced options that were in the CCC, and more.

Mactronix :)

Reply to mactronix
M-Ajesty   11-24-2008 at 04:47:37 PM
- 0 +

Heh well, I can tell you this. This is a very common problem with ATI HD version cards.. I'm experiencing 2-8 Blue screens a day, when only using one monitor.
Does the problem occur once you are using only one monitor?

More information can be found here -> http://www.repairyourpcnow.com/res [...] onding.php

Reply to M-Ajesty
iluvgillgill   11-24-2008 at 05:11:46 PM
- 0 +

ATI drivers are real bad these days with monitors as my HD4550 just switch from full screen to a 4:3 by it self.

Reply to iluvgillgill
jtmudge   06-12-2009 at 06:22:08 AM
- 0 +

I am having the same exact issue. One monitor works fine, two and one BSoD a day. Any resolution on this?

Message quoted 1 times
Reply to jtmudge
mousemonkey   06-12-2009 at 12:58:23 PM
- 0 +

jtmudge wrote :

I am having the same exact issue. One monitor works fine, two and one BSoD a day. Any resolution on this?


After seven months I'm guessing they might have gone over to Nvidia cards and better drivers, hey presto problem solved. :lol:

Reply to mousemonkey
zipzoomflyhigh   06-13-2009 at 05:35:42 PM
- 0 +

From reading the forums on this error, this appears to be a problem on Nvidia cards also.
So much for fanboy theories.

------------------------------ P965/Q6700@3.2 8MB HD4850 OC Edition
4GB Corsair XMS 800
Vista64/Win7
Fatality 550w/Antec 300
 Reply to zipzoomflyhigh
zipzoomflyhigh   06-13-2009 at 05:37:14 PM
- 0 +

Quote :

This error has been a constant problem on my new PC for the last 8 months. This particular error exists on both ATI and Nvidia cards and on a whole range of different PC builds.

The error you receive on the cards is different because obviously the driver that stops has a different name, but the symptom is the same, the screen will go blank and then sometimes the game/application will recover or it may crash. A small message will appear on the bottom right hand side of your screen if you are using Vista.

ATI Cards: Atikmdag has stopped responding and has successfully recovered

Nvidia Cards: nvlddmkm has stopped responding and has successfully recovered

------------------------------ P965/Q6700@3.2 8MB HD4850 OC Edition
4GB Corsair XMS 800
Vista64/Win7
Fatality 550w/Antec 300
 Reply to zipzoomflyhigh
zipzoomflyhigh   06-13-2009 at 05:38:46 PM
- 0 +

Quote :

"NVIDIA statement on TDR Error Messages


Some Windows Vista users have reported that their systems are displaying an error message that says: "Display driver stopped responding, but has successfully recovered." This is called a Timeout Detection and Recovery error message.

Timeout Detection and Recovery (TDR) is a new feature of Windows Vista that attempts to detect problematic situations and recover to a functional desktop without forcing a reboot. Hangs can occur when the GPU is processing intensive graphics operations, typically during gameplay, and nothing is being updated on the monitor. To the user it appears that the system is frozen with no resolution to the problem; in previous operating systems users generally had to wait a few seconds and then reboot.

The TDR error message "Display driver stopped responding and has recovered" lets the user know that the NVIDIA display driver (specifically the "nvlddmkm.sys" file) has been re-initialized and the GPU is reset without requiring a reboot. The only visible artifact from the recovery is a screen flicker, the result of a screen redraw. Note that some older Microsoft DirectX applications may render to a black screen at the end of the TDR, requiring the user to restart these applications.

TDRs are not specific to a single driver problem, and can occur for a variety of reasons. When they occur, diagnostic information is collected in the form of a debug report that is sent to Microsoft through the Online Crash Analysis (OCA) mechanism if the user opts to provide feedback.


NVIDIA encourages users to submit their own bug reports via the NVIDIA Vista Quality Assurance Program, using the keyword "TDR" in the description of the problem. The NVIDIA bug report link is here:

------------------------------ P965/Q6700@3.2 8MB HD4850 OC Edition
4GB Corsair XMS 800
Vista64/Win7
Fatality 550w/Antec 300
 Reply to zipzoomflyhigh
mousemonkey   06-13-2009 at 06:40:38 PM
- 0 +

Maybe it's because the Ati drivers are still installed when the better Nvidia card is put in. [:mousemonkey]

------------------------------ [:mousemonkey:1] http://img29.imageshack.us/img29/5041/vr2009champ.jpg
 Reply to mousemonkey
daye159   06-14-2009 at 10:22:05 AM
- 0 +

will these ATIKMDAG.SYS errors and bsod's be fixed in 9.6 drivers when will they be out ?

Reply to daye159
zipzoomflyhigh   06-14-2009 at 05:06:42 PM
- 0 +

daye159 wrote :

will these ATIKMDAG.SYS errors and bsod's be fixed in 9.6 drivers when will they be out ?



No they wont because the problem isnt related to the driver, its a microsoft problem. How could 9.6 fix the problem if it occurs in nvidia based systems also???

------------------------------ P965/Q6700@3.2 8MB HD4850 OC Edition
4GB Corsair XMS 800
Vista64/Win7
Fatality 550w/Antec 300
 Reply to zipzoomflyhigh
zipzoomflyhigh   06-14-2009 at 05:08:11 PM
- 0 +

mousemonkey wrote :

Maybe it's because the Ati drivers are still installed when the better Nvidia card is put in. [:mousemonkey]



Maybe your a desperately pitiful fanboy hoping his remarks actually make sense. They dont.

------------------------------ P965/Q6700@3.2 8MB HD4850 OC Edition
4GB Corsair XMS 800
Vista64/Win7
Fatality 550w/Antec 300
 Reply to zipzoomflyhigh
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