DVD drive and cd drive is not detected! - Page 2 - CD-ROM-DVD-ROM

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Download McAfee Rootkit Detective and run it. My DVD/CD drive came back and is working fine.

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Reply to Jon_R

Register or log in to remove.

I have a Tosiba A Satellite (notebook) . I tried this and it didn't work... The CD/DVD drive doesn't even show up in the device manager. Is there anything else i can do?

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Reply to sarah_91

I fixed it myself, and you should learn how I did it!

1. I noticed that when I pressed the open button on the dvd drive tray with the power on, it would not open.

2. This is a question that your support people should ask.
If the tray does not open, it means the drive is NOT getting any power.

3. I removed the power and battery and unscrewed the mounting screw on the back that holds the drive in the laptop.

4. I pulled out the drive and saw that the bracket on the end of the drive was bent! The drive was not plugged in reliably!

5. I straightened the bracket and reinstalled the drive.

6. It now works perfectly!

Ted Shapin

Message quoted 1 times

Reply to tshapin

Jon_R wrote :

Download McAfee Rootkit Detective and run it. My DVD/CD drive came back and is working fine.

I ran it, now what? It gave me a list of "hidden files" but they all appear to be located in the same windows folder, probably update logs. What now?

Reply to joeyp28

I have Dell desktop PC and after taking it in for repairs at PC World following a complete hard disk failure, it came back and the DVD/CD ROM drives seemed to not be recognised at all (i.e. when I click into My Computer, the DVD/CD ROM drives aren't listed). The power was to it was working fine and it would open and close but nothing else. I ran a diagnostics in the system setup and the drives were simply not recognised... but I refused to believe I'd had another hardware failure! :non:

I couldn't be arsed taking it back to PC World, I logged a complaint with them but they are expensive and would have probably insisted I buy brand new drives.

Anyway, I tried all the recommendations in this thread and nothing worked. I tried:

- Downloading McAfee Rootkit Detective - nothing.
- Updating all my drivers online - nothing.
- Opening up my PC and checking all hardware connections - nothing.
- Downloading all Firmware updates - nothing.
- Running AVG anti-virus - nothing.
- Deleting the upper/lower filters and rebooting - nothing.
- Enabling through device manager (DVD/CD ROM drive wasn't even listed) - nothing.

Here's how I finally fixed it: (this method may vary depending on your make/model)

...I'll put this in my next post as I need to reboot to double-check the method

Reply to Anonymous

Okay, here's how I finally fixed it:

1. Reboot.

2. Press F2 (or whatever your equivallent is) as your system is reboots to access System Setup.

3. Scroll down with you keyboard to 'Drives' and press enter.

4. Scroll down to the affected drive and press enter (if you don't know which drive is affected or if multiple drives are affected, just do it to all that apply - that's what I did!)

5. Using you keyboard, select 'On' (which should be highlighted in green) and press enter. Do this for all affected drives.

6. Press escape, save changes and exit.

Your PC will now boot up. Cross your fingers and check your drives in My Computer. Let me know if this works for you too!

Reply to Anonymous

If your computer missing filters (PC registery) then remove the (HP) DVD drive
There is a bracket on back of HP DVD drive put that bracket right position then restart computer
Jjoseph

tshapin wrote :

I fixed it myself, and you should learn how I did it!

1. I noticed that when I pressed the open button on the dvd drive tray with the power on, it would not open.

2. This is a question that your support people should ask.
If the tray does not open, it means the drive is NOT getting any power.

3. I removed the power and battery and unscrewed the mounting screw on the back that holds the drive in the laptop.

4. I pulled out the drive and saw that the bracket on the end of the drive was bent! The drive was not plugged in reliably!

5. I straightened the bracket and reinstalled the drive.

6. It now works perfectly!

Ted Shapin

Reply to Anonymous

Hi,

Have you tried installing them only one of them separately? I suggest you to make sure each of them is working well. Then try to make them work together. Feel free to visit DigitalSupportTech for getting help.

pranavrahul wrote :

Hi guys,
I have a big problem. My computer cannot detect my dvd or cd drive.
The dvd drive is of samsung and cd drive is of liteon. Its not the power supply because when i press the open button the drive opens. My computer screen appears without any DVD or cd drive icon. Do i have to install driver or something else. PLEASE HELP!!!!!!!!!!

Reply to digitalsupport

I was doing a disc clean up so I could then do a disc defrag, during the clean up I erased my cd/dvd burner. So when I use Sonic or Express burn plus they both say "no drive detected" can anyone help get my burner back. A huge thanks in advance...

Reply to jessejay

vinnyguy22 wrote :

I HAVE THE SOLUTION.

This happened to me and i called a dell support guy and he fixed it!!!

This is what you do...

Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

RESTART YOUR COMPUTER THEN THERE YA GO!!!! HOPE THIS HELPS

Reply to dinesh_34

Hello!

I had the same problem last week! There are "scripts" on the web that correct/delete the incorrect top/bottom registry entrys that control your CD roms! Here is the link!

http://www.ehow.com/how_4680114_dr [...] ripts.html

Good Luck! This worked for me,unless you are a top notch registry editor,one of these should work very quickly!

G

Reply to lefamu

i had the same problem - the cd drive wasn't showing

did all the things said here and still no joy...

then as a last resort i turned off my pc, took the back off, disconnected the cd drive, reconnected it, and...

rebooted and it was back!

Reply to misiu77

I have windows xp installed in my pc,but for last 2 days my pc isn't detecting dvd drive in my computer but its there in bios setup.I tried all the techniques posted here but none of them worked..what i did,i installed xp in another drive and now its showing the dvd drive.So anyone could help me out to detect my dvd drive in the initial case..

Reply to its_rohit

Hi Folks,

I have a Toshiba Satellite M200 laptop with Vista Ultimate installed. Been using it for 2 years and recently all of a sudden my CD/DVD drive is not detected in My Computer. Whenever i insert a disc i can hear the sound of drive rotation but neither the Auto Run opens nor in Computer the drive is being detected. Once suddenly it reappeared but unfortunately in the subsequent system reboots I faced the same problem again. I can see the red light in the drive blinking. In device manager I cannot find the hardware (it is a Pioneer make).

I tried to do the registry tweak after seeing some posts here in this forum, that is to delete the Lower and Upper filters in HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} but am unlucky this time as well as I cannot find the filters at all.

Am at loss to what to do. Please help me guys. I want to make a clean install of my OS. Because of this DVD drive problem I do not know how to go about installing the OS.

Reply to Pravdak

I have just applied the upper and lower filters solution; it worked for my two DVD/CD drives. I am using Windows XP SP3. They just disappeared to windows 2 days ago though th BIOS and Windows systems could detect them. Anyone know why?

Reply to dallas605

lconley wrote :

I HAVE THE SOLUTION.

This happened to me and i called a dell support guy and he fixed it!!!
This is what you do...
Start the Run Command Prompt
Type in "regedit" without the parenthesis then click ok
Go to HKEY_LOCAL_MACHINE
Then SYSTEM
Then CURRENT CONTROL SET
Then CONTROL
Then CLASS
Then find {4D36E965-E325-11CE-BFC1-08002BE10318}
The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

RESTART YOUR COMPUTER THEN THERE YA GO!

When you click on the {4D36E965-E325-11CE-BFC1-08002BE10318} 'folder' you'll see an 'Upper Filter' & a 'Lower Filter' - just click on them & then hit the delete key on your keyboard. I think that mine popped up asking me if I was sure I wanted to do this & I chose yes. Then just restart. It should be back without any hassle. The last time I had this happen I had to go back through the same steps & sure enough one of the filters was back, so I just deleted it again & it my drive has been back ever since!!!!

Hope this helps you like it did me!

I did exactly what you said to do in the above, but there are NO filters. Where the hell are thay supposed to be??

Reply to dorker

sarah_91 wrote :

I have a Tosiba A Satellite (notebook) . I tried this and it didn't work... The CD/DVD drive doesn't even show up in the device manager. Is there anything else i can do?

I bought Toshiba Satellite A 500 series with Windows 7 last week. The drive worked fine until yesterday but this morning it was not recognised.

I booted the computer and with F2 enetered SETUP utility. Then selected "Load Default Setup" then Save and exit. The drive was recognised.

This may not work for everyone but worth trying because it is fast, easy and does not cost anything.

Good luck.

Reply to VijayP

I recently bought a laptop hp dv6 series. I had a problem with cd/dvd drive icon not appearing in my computer. When I found other ppl, with posts with the same problem. I had gone into regedit and this worked for me.

Reply to xxluv2fishxx

vinnyguy22 wrote :

I HAVE THE SOLUTION.

This happened to me and i called a dell support guy and he fixed it!!!

This is what you do...

Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

RESTART YOUR COMPUTER THEN THERE YA GO!!!! HOPE THIS HELPS

Thanks a ton Brother. This has helped just when I was thinking of repalcing the drive fo my Dell laptop.

Reply to kalraj

vinnyguy22 wrote :

I HAVE THE SOLUTION.

This happened to me and i called a dell support guy and he fixed it!!!

This is what you do...

Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

RESTART YOUR COMPUTER THEN THERE YA GO!!!! HOPE THIS HELPS

OMG! Thank you!!! I've been trying to get rid of Vista and download Windows 7 but with no DVD drive detected, I thought I was stuck with Vista forever. Thank you thank you thank you!!!!@

Reply to Janice_22

I'm asking the same thing I've seen asked multiple times that I have yet to see an answer to because it's also my problem. I go into the registry and there ARE NO FILTERS. I see the filter solution has helped many people, but what about the few of us that it hasn't helped because there are no filters listed in that registry key? What can we do in that case? Please help!?!?!?!? Kthx

Message quoted 1 times

Reply to charmedangel0931

charmedangel0931 wrote :

I'm asking the same thing I've seen asked multiple times that I have yet to see an answer to because it's also my problem. I go into the registry and there ARE NO FILTERS. I see the filter solution has helped many people, but what about the few of us that it hasn't helped because there are no filters listed in that registry key? What can we do in that case? Please help!?!?!?!? Kthx

Hi Charmed Angel, what does the registry look like? Can you copy and paste it in here? Should be more than 5 lines of text. I've been trying for 2 weeks until this fix actually worked. ( i feel your pain)
j

Reply to Janice_22

I tried the reg thing and now it doesn't detect anything. my mouse ,keyboard, usb ports, floppy drive, or DVD ROM.I can't even do a restore. could some1 plzz help me.

Reply to minigamer

ok i did that but i donot see the upper and lower filters anywhere. how do i go about finding them?

Message quoted 1 times

Reply to atskip

atskip wrote :

ok i did that but i donot see the upper and lower filters anywhere. how do i go about finding them?

Did you double-click open the line of text in the registry that says:
{4D36E965-E325-11CE-BFC1-08002BE10318}
A few lines of text should appear and you want to read for the two lines that have the words 'upper' and another that says 'lower' in them, Delete just those two lines of text.
j

Reply to Janice_22

Greetings,
I have a HP Pavilion laptop DV 2500 series pre-loaded with Vista. Regularly updated and now running version 2 of Vista.
Recently my DVD drive has disappeared as a drive. Tried all things from removing upper and lower filters (which was not registered in my system) to uninstalling I tunes.
The drive does not have screws with which to easily unscrew. So cannot try this.
Have run "Fix it" from MS but does not sort out the issue.
Can anyone help.
Drive is also not reflected in BIOS, but when going to boot menu, it is reflected. Drive comes on when starting up, but is still not recognized.
Drive is also not reflecting in device manager....
Help please....

Reply to telephoneno

vinnyguy22 wrote :

I HAVE THE SOLUTION.

This happened to me and i called a dell support guy and he fixed it!!!

This is what you do...

Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

RESTART YOUR COMPUTER THEN THERE YA GO!!!! HOPE THIS HELPS

AHh HELP!!!! I deleted my upper and lower filters out of the regedit like it told me to and now my itunes wont work properly, it says "the registry settings used for itunes drivers for importing and burning cd's and dvd's are missing. please reinstall itunes. I have uninstalled ituned and reinstalled it like three times and restarted my comp etc. Ever since I deleted those filters my comp has been saying that. i also uninstalled my dvd/cd driver from device manager and it came back after the restart, but still no upper and lower filters. that has messed me up. what do i DO?!!

Reply to blueyedbrunett325

DVD drive and cd drive is not detected! - Page 2

Forum Storage : CD-ROM/DVD-ROM - DVD drive and cd drive is not detected!