Idiots at the Verizon Store?

Archived from groups: alt.cellular.verizon (More info?)

I took my fairly new CDM8940 into the Verizon store because I know
there is a new software update. (D160VE4T08_4.174) I left the phone,
came back later, and they told me I need a new phone. When I asked
why, I was told "the update didn't work". I asked if my phone still
works, they said yes. I told them to give me back my phone and left.
I have a feeling they're just clueless. Should I try a different
store, or let them give me a new phone for no reason? I've had
firmware updates done all the time, and never had this "problem".

Archived from groups: alt.cellular.verizon (More info?)

What additional fucntionality will this firmware update give you? I guess
it really doesn't matter, but when you make claims they need to give you a
new phone, it brings up the issue of what the hell are you willing to fight
for a new phone for a stupid firmware update?

If they're telling you need a new phone, then they should explain why you
need a new phone. Coming in this forum and saying they told you need a new
phone isn't enough information to determine if the people at the store were
idiots or not.

Get more information, ask questions, come back and post your questions and
experience then we will all be able to give a more informed answer.


"Just Lou" <nope@nj.rr.com> wrote in message
news:j1h2g1d56f2861af819abb3mmacqe0q2uu@4ax.com...
>I took my fairly new CDM8940 into the Verizon store because I know
> there is a new software update. (D160VE4T08_4.174) I left the phone,
> came back later, and they told me I need a new phone. When I asked
> why, I was told "the update didn't work". I asked if my phone still
> works, they said yes. I told them to give me back my phone and left.
> I have a feeling they're just clueless. Should I try a different
> store, or let them give me a new phone for no reason? I've had
> firmware updates done all the time, and never had this "problem".

Archived from groups: alt.cellular.verizon (More info?)

On Tue, 16 Aug 2005 05:47:52 -0400, Lou@GoForIt.net wrote:

>Just Lou wrote:
>
>> I took my fairly new CDM8940 into the Verizon store because I know
>> there is a new software update. (D160VE4T08_4.174) I left the phone,
>> came back later, and they told me I need a new phone. When I asked
>> why, I was told "the update didn't work". I asked if my phone still
>> works, they said yes. I told them to give me back my phone and left.
>> I have a feeling they're just clueless. Should I try a different
>> store, or let them give me a new phone for no reason? I've had
>> firmware updates done all the time, and never had this "problem".
>
>I do not understand the question. They want to give you a new phone for
>free or they want you to buy a new phone. Give or Buy both produce self
>evident answers to me.
>
>Lou
>

The question is, why would the morons at this particular Verizon Store
want to give me a new phone (free) for no reason? There is nothing
wrong with my phone. I just went to get the latest software for it.
Unfortunately, nobody at this particular store was capable of doing
it, so they just offered to give me a new phone. FWIW, another store
was able to upgrade my phone this afternoon, no problem.

Archived from groups: alt.cellular.verizon (More info?)

Are you saying Verizon carries more mature/older customers?

--
Leahbomb
------------------------------------------------------------------------
Cell Phone Forums: http://cellphoneforums.net
View this thread: http://cellphoneforums.net/t185467.html

Archived from groups: alt.cellular.verizon (More info?)

On Tue, 16 Aug 2005 15:44:07 -0400, Just Lou <nope@nj.rr.com> wrote:

:
:I just went to a smaller store in another town, and they did the
:upgrade no problem. In the future, if I ever need a new phone, I'll go
:back to the other store since they want to give away free phones for
:no reason. <shrug>


Hey Lou. What is the new version of the firmware? My 8940 is 2 weeks
old, and it came with D160VE4T07_2.173. Thanks.

Archived from groups: alt.cellular.verizon (More info?)

On Tue, 16 Aug 2005 18:50:05 -0400, Just Lou <nope@nj.rr.com> wrote:

n Tue, 16 Aug 2005 18:31:35 -0400, Jason Perry <nospam@hotmail.com>

:
:>On Tue, 16 Aug 2005 15:44:07 -0400, Just Lou <nope@nj.rr.com> wrote:
:>
:>:
:>:I just went to a smaller store in another town, and they did the
:>:upgrade no problem. In the future, if I ever need a new phone, I'll go
:>:back to the other store since they want to give away free phones for
:>:no reason. <shrug>
:>
:>
:>Hey Lou. What is the new version of the firmware? My 8940 is 2 weeks
:>old, and it came with D160VE4T07_2.173. Thanks.
:
:
:That is the version I had. The new version is D160VE4T08_4.174. The
:list of changes/fixes hasn't been posted yet. There are no new
:settings, and it does not fix the useless speakerphone.

Ok thanks. I'm going to have mine updated the next time I'm at the
mall. I hope I don't run into the same idiots that couldn't update
your phone. LOL!

Archived from groups: alt.cellular.verizon (More info?)

Just Lou wrote:
> On Tue, 16 Aug 2005 10:29:11 -0400, "Kevin M"
> <kmelton444@nospam.net> wrote:
>
>> Actually, the last time I upgraded, I went to one of the
>> small authorized Verizon resellers and got great service
>> and a better price on the phone. The last several times
>> I went to the main Verizon store in my town, the service
>> was awful.
>
> I just went to a smaller store in another town, and they
> did the upgrade no problem. In the future, if I ever need
> a new phone, I'll go back to the other store since they
> want to give away free phones for no reason. <shrug>

Ok, I'm trying to get a grip on this.
You went to a VZW store for a firmware upgrade which
you have no idea what fixes it contains (if any).
They couldn't do the upgrade and offered you a new
phone for free. This made them idiots.
You declined the free new phone and went somewhere
else to get the firmware upgrade (which possibly might
not fix anything and could even remove functionality?).

Is that about it?

-Quick

Archived from groups: alt.cellular.verizon (More info?)

On Wed, 17 Aug 2005 01:23:29 GMT, "Quick"
<quick7135-news@NOSPAMyahoo.com> wrote:


>
>Ok, I'm trying to get a grip on this.
>You went to a VZW store for a firmware upgrade which
>you have no idea what fixes it contains (if any).
>They couldn't do the upgrade and offered you a new
>phone for free. This made them idiots.

Ummm yes. I guess because they're incompetent, they just give away
$400 phones. Once again for those that don't understand, there is
nothing wrong with my phone. The idiots were incapable to do a simple
upgrade, and offered me a free phone for no reason. My old phone still
had the original firmware and still worked. All I asked for was a
software update, and they wanted to give me a new phone for free. If
my phone wasn't only a month old, I would have taken them up on their
stupid offer. I went to another local Verizon Store, and they updated
my phone in a few minutes. ....And I do know it fixes something. I
looked it up. It fixes a problem with the phone going into extended 1x
network, and also trying to use VZW EVDO. The phone would drop the
call and reset.

Archived from groups: alt.cellular.verizon (More info?)

On 8/16/05 7:19 PM, in article 19xMe.10328$0E5.9699@fe05.lga, "Kevin M"
wrote:

> OK, I had a typo. At least my thinking is not fraught with fallacies.

Please point out any fallacy you choose.....

Remember, a difference of opinion doesn't constitute a fallacy.....

Words mean things......

The difference of emphasis among the various carriers is obvious to even the
most casual observer....although even casual observers can see things
differently.....!

PC

Archived from groups: alt.cellular.verizon (More info?)

Proconsul sez...

>> OK, I had a typo. At least my thinking is not fraught with fallacies.
>
> Please point out any fallacy you choose.....
>
> Remember, a difference of opinion doesn't constitute a fallacy.....

Excuse me for interrupting your delightful thread of wisdom, but if you wish
to continue to respond to such childish behavior of a mentally challenged
individual who has clearly demonstrated a complete lack of proper judgment,
then you continue to authorize an ignorant individual with a short temper,
who is most likely to cause a fatal accident behind the wheel due to road
rage from reading complete nonsense from a Usenet Newsgroup Thread.

Do not entertain the mentally challenged. Allow them to be silenced by
exercising your right to remain silent.

Both of you have exhibited a total lack of respect for one another.

Now, apologize and go to bed.

--
______________
=====fish=====

Archived from groups: alt.cellular.verizon (More info?)

I've been to 3 Verizon stores in the last 3 months I've been a wireless
customer. The sales staff at all 3 locations were knowledgeable and helpful,
and saved me some money on a few occasions.

The support staff on the other hand were atrocious. They were clueless,
argumentative and arrogant. I had to deal with them at two locations and it
was a frustrating experience both times. The third location I just observed
the support guy abusing a customer while my son was buying a headset for his
phone.

I'm not a real fan of Verizon in general, but I was surprised how shoddy
they can treat people.

Jon

"Just Lou" <nope@nj.rr.com> wrote in message
news:j1h2g1d56f2861af819abb3mmacqe0q2uu@4ax.com...
> I took my fairly new CDM8940 into the Verizon store because I know
> there is a new software update. (D160VE4T08_4.174) I left the phone,
> came back later, and they told me I need a new phone. When I asked
> why, I was told "the update didn't work". I asked if my phone still
> works, they said yes. I told them to give me back my phone and left.
> I have a feeling they're just clueless. Should I try a different
> store, or let them give me a new phone for no reason? I've had
> firmware updates done all the time, and never had this "problem".

Archived from groups: alt.cellular.verizon (More info?)

On Wed, 17 Aug 2005 05:55:04 -0400, Lou@GoForIt.net wrote:

:
:And why were you upset when these folks wanted to give you a new phone for
:free?
:
:Lou
:

So just how long have you worked for Verizon?

Archived from groups: alt.cellular.verizon (More info?)

I had the same problem a year ago with my CDM8600. They (Verizon) up-loaded
my personal info & phone numbers into their computer prior to upgrading my
software. They said the phone would loose that information when doing an
upgrade of the firmware. Since they could not re-program my phone (it got
stuck in the middle of re-programming), they gave me a new phone with the
latest firmware. (My old phone did not work properly after the upgrade
attempt.) Fortunately, they were able to download my personal info into the
new phone. It's possible this is a problem with some of the Audiovox
phones.
John

>>> I took my fairly new CDM8940 into the Verizon store because I know
>>> there is a new software update. (D160VE4T08_4.174) I left the phone,
>>> came back later, and they told me I need a new phone. When I asked
>>> why, I was told "the update didn't work". I asked if my phone still
>>> works, they said yes. I told them to give me back my phone and left.
>>> I have a feeling they're just clueless. Should I try a different
>>> store, or let them give me a new phone for no reason? I've had
>>> firmware updates done all the time, and never had this "problem".

>
> The question is, why would the morons at this particular Verizon Store
> want to give me a new phone (free) for no reason? There is nothing
> wrong with my phone. I just went to get the latest software for it.
> Unfortunately, nobody at this particular store was capable of doing
> it, so they just offered to give me a new phone. FWIW, another store
> was able to upgrade my phone this afternoon, no problem.

Archived from groups: alt.cellular.verizon (More info?)

My, aren't we "excited"...!

Here's a little friendly advice:

1. Have your therapist adjust your lithium dosage - stop taking the Ritalin
the school nurse gives you.... You are drowning in a sea of
self-righteousness.....

2, Lighten up and stop taking yourself soooooo seriously......

3, This is merely entertainment - and if you aren't entertained, then please
exercise your right to ignore what you don't like....

4, Don't presume to give anyone "orders".....

5, Focus instead on the Oreo cookies and milk that your kindergarten teacher
will give you during recess if you've been a good little "fish"......

PC


On 8/17/05 3:22 PM, in article DMOMe.7440$Al5.3918@trnddc04, "fish" wrote:

> Proconsul, you must be traveling back and forth in time, as is your complete
> lack of wisdom whence - henceforth, wrote as such:
>
>> If you don't "like" what others say or do,
>> press delete and move on - you ain't
>> nobody's "mama" and you ain't the
>> designated Usenet cop......
>
> I have as much right to read every thread that is publicly posted here.
>
> Proconsul, you have demonstrated a desire to go "off-topic", thus is when it
> is proper stature to exchange "private" matters off this public service and
> onto private email.
>
> Your judgment in this matter has been lacking of any reason or thought. Fear
> not, since you are so good at following orders, I will tell you what you
> should do.
>
> Apologize to everyone for wasting our valued time, go to bed and awake anew
> with a better tomorrow, promising a new hope shall you so desire to better
> yourself for the benefit of society.
>
> Out!

Archived from groups: alt.cellular.verizon (More info?)

On Wed, 17 Aug 2005 20:40:04 -0400, Lou@GoForIt.net wrote:


:> >So just how long have you worked for Verizon?
:>
:> He doesn't get, and I'm not explaining it a 3rd time.
:
:Yeah right. First you call people idiots then you can not show why.
:
:Need to find the dull knife? Look in the mirror.
:
:Lou

Which one is it? Are you too ignorant to see the incompetence of the
Verizon Techs to perform a simple task, or do you really work for
Verizon? I think 'Just Lou' struck a nerve, and it could possibly be
both. <G>

Archived from groups: alt.cellular.verizon (More info?)

On Wed, 17 Aug 2005 21:55:23 -0400, Jason Perry <nospam@hotmail.com>
wrote:

>On Wed, 17 Aug 2005 20:40:04 -0400, Lou@GoForIt.net wrote:
>
>
>:> >So just how long have you worked for Verizon?
>:>
>:> He doesn't get, and I'm not explaining it a 3rd time.
>:
>:Yeah right. First you call people idiots then you can not show why.
>:
>:Need to find the dull knife? Look in the mirror.
>:
>:Lou
>
>Which one is it? Are you too ignorant to see the incompetence of the
>Verizon Techs to perform a simple task, or do you really work for
>Verizon? I think 'Just Lou' struck a nerve, and it could possibly be
>both. <G>


Don't feed the trolls or pick on the handicapped. Whichever one it may
be.

Archived from groups: alt.cellular.verizon (More info?)

On
>I took my fairly new CDM8940 into the Verizon store because I know
>there is a new software update. (D160VE4T08_4.174) I left the phone,
>came back later, and they told me I need a new phone. When I asked
>why, I was told "the update didn't work". I asked if my phone still
>works, they said yes. I told them to give me back my phone and left.
>I have a feeling they're just clueless. Should I try a different
>store, or let them give me a new phone for no reason? I've had
>firmware updates done all the time, and never had this "problem".

I had this happen once before with the whole failing to update thing (i needed
to update because the phone was starting to not work well). I just waited for
a week or two, tried again, and it worked. As for idiots in the Verizon
store, the store I go to here for Verizon is staffed with very knowledgeable,
friendly, and competent people (maybe I'm lucky?).

Archived from groups: alt.cellular.verizon (More info?)

On Fri, 19 Aug 2005 15:13:11 -0500, "Cliff & Linda Miata"
<pego101remove@hotmail.com> chose to add this to the great equation of
life, the universe, and everything:

>this is spam

Y'know, I think you've said this before about posts that clearly weren't
spam. I think you just like to say things are spam when they aren't to stir
up reactions. And that makes you a troll. A great big mountain troll with
slimy boogers. And very stupid.

--
David Streeter, "an internet god" -- Dave Barry
http://home.att.net/~dwstreeter
Remove the naughty bit from my address to reply
Expect a train on ANY track at ANY time.
"That's what happens when you are over 55." - 'President' George W. Bush,
after asking a reporter to repeat a multipart question

Archived from groups: alt.cellular.verizon (More info?)

David S wrote:
> On Fri, 19 Aug 2005 15:13:11 -0500, "Cliff & Linda Miata"
> <pego101remove@hotmail.com> chose to add this to the
> great equation of life, the universe, and everything:
>
>> this is spam
>
> Y'know, I think you've said this before about posts that
> clearly weren't spam. I think you just like to say things
> are spam when they aren't to stir up reactions. And that
> makes you a troll. A great big mountain troll with slimy
> boogers. And very stupid.

Are we talking about Dr. News' post(s)? That primarily
promote his commercial "service"?

-Quick