Ads
Tom's Guide > Forum > Laptops & Notebooks > Acer > Acer 9410Z laptop Black Screen

Acer 9410Z laptop Black Screen

Forum Laptops & Notebooks : Acer Acer 9410Z laptop Black Screen

Word :    Username :           
 
kellyhummel   02-15-2012 at 12:08:36 AM

Please Help!
I have a 5-year old Acer 9410Z. Last night I shut it down normally. This morning when started it up, the screen just stayed black. It sounded like it was booting and I could see the mouse arrow on the screen, but no change with the screen. I took the battery out for a hard reboot, held down the power button to shut it off, then on. I called Acer and was told it sounded like an O/S problem. Please advise!

Add a reply
Register or log in to remove.
mimi7   02-16-2012 at 11:04:02 AM

Hi there,

Can be the monitor connection, check the cables if they are connected properly.
If they are fine try to connect the laptop with external monitor to see if the monitor will show enything.
Try to take out the RAM and put it back.
See hoow you do and get back to me.

Best luck

Reply to mimi7
sewalk   02-16-2012 at 11:23:56 AM

It's not a monitor issue, per se, since the pointer is visible. Can you get into BIOS or see any other messages?

Reply to sewalk
kellyhummel   02-16-2012 at 04:24:29 PM

Thanks for your tips. We were able to get into the BIOS by pressing F2. Started it like that in safe mode, then was able to restart. It's working fine now! Thanks again!

Reply to kellyhummel
AntiZig   02-16-2012 at 05:03:05 PM

sometimes windows fails to start properly, no need to panic over it, shut down and start it up again a few times. if that doesnt work then look for a problem.

------------------------------ There are 10 kinds of people. Ones that understand binary and ones that don't.
How to ask for help
 Reply to AntiZig
Ask the community Add a reply
TomsGuide.com: Over 800,000 questions and answers to address all your high-tech questions. Sign up now! Its free!
Tom's Guide > Forum > Laptops & Notebooks > Acer > Acer 9410Z laptop Black Screen
Go to:

There are 58 identified and unidentified users. To see the list of identified users, Click here.

Bestofmedia Forum ©
2000-2009 Bestofmedia Group
Page generated in 0.682 seconds
Tom's Guide around the World