Archived from groups: microsoft.public.windowsxp.general (More info?)

I've just purchased an Inspiron 700M from Dell. They did not include a CD
for the operating system. How do I go about obtaining a CD for my WinXP pro
SP2.
Thanks for any help.

Archived from groups: microsoft.public.windowsxp.general (More info?)

Welcome to Dell Support
http://support.dell.com/home.aspx

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

"User42" wrote:

| I've just purchased an Inspiron 700M from Dell. They did not include a CD
| for the operating system. How do I go about obtaining a CD for my WinXP pro
| SP2.
| Thanks for any help.

Archived from groups: microsoft.public.windowsxp.general (More info?)

Carey,
Thank you for your prompt response. I am simply fed up with Dell
(bogus)Support. They hardly speak English and are useless.
Hope to hear from someone else.
Thanks

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
newsbuNpR$uFHA.464@TK2MSFTNGP15.phx.gbl...
> Welcome to Dell Support
> http://support.dell.com/home.aspx
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> -------------------------------------------------------------------------------------------
>
> "User42" wrote:
>
> | I've just purchased an Inspiron 700M from Dell. They did not include a
> CD
> | for the operating system. How do I go about obtaining a CD for my WinXP
> pro
> | SP2.
> | Thanks for any help.
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

When you purchased the notebook you had an option to purchase a WinXP Pro
OEM CD. Your only recourse is to contact Dell.

I never call Dell, I always use e-mail support with them and have had no
major issues. And surprisingly I can not detect an accent in the e-mails...
:-)


"User42" <yagrumo@hotmail.com> wrote in message
news:%239VXPP$uFHA.3588@tk2msftngp13.phx.gbl...
> I've just purchased an Inspiron 700M from Dell. They did not include a CD
> for the operating system. How do I go about obtaining a CD for my WinXP
> pro SP2.
> Thanks for any help.
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

http://www.sun.com/emrkt/rejected/index.html

I have a nasty feeling you will have to buy one. If Dell offer a restore
disk it is most likely worthless - it will restore it to the same sorry
state it was in when it left the factory - ie minus updates and your data

Charlie


"User42" <yagrumo@hotmail.com> wrote in message
newsq1ynU$uFHA.252@TK2MSFTNGP09.phx.gbl...
> Carey,
> Thank you for your prompt response. I am simply fed up with Dell
> (bogus)Support. They hardly speak English and are useless.
> Hope to hear from someone else.
> Thanks
>
> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
> newsbuNpR$uFHA.464@TK2MSFTNGP15.phx.gbl...
>> Welcome to Dell Support
>> http://support.dell.com/home.aspx
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows XP - Shell/User
>> Microsoft Newsgroups
>>
>> -------------------------------------------------------------------------------------------
>>
>> "User42" wrote:
>>
>> | I've just purchased an Inspiron 700M from Dell. They did not include a
>> CD
>> | for the operating system. How do I go about obtaining a CD for my
>> WinXP pro
>> | SP2.
>> | Thanks for any help.
>>
>
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

User42 wrote:
> I've just purchased an Inspiron 700M from Dell. They did not include a CD
> for the operating system. How do I go about obtaining a CD for my WinXP pro
> SP2.

Call Dell Customer Support and ask for one. You'll need the Service Tag
or Express Service Code from your PC.

You can get both #s from Start > Help and Support > Computer Information.

When you call, also ask for any diag CDs they might have. The CD w/ the
OS will run you about $10. (That's what they charged me, back in
Jan/Feb). The diag CD set - if they have one - will be about another $10.

Archived from groups: microsoft.public.windowsxp.general (More info?)

User42 wrote:
> Carey,
> Thank you for your prompt response. I am simply fed up with Dell
> (bogus)Support. They hardly speak English and are useless.

I've placed a half dozen or so calls to Dell Customer Support in the
last 9 mos and while I was obviously talking to someone in India, they
were always courteous and easy to understand.

Archived from groups: microsoft.public.windowsxp.general (More info?)

Not true Charlie, The problem with the Dell OS disk was the ability to use
it on almost any machine. MS did not like that. They tried the "make your
own with a CD burn" system, but now you call up and buy the OS disk, $10
when you order your computer.

"Charlie Tame" <charlie@tames.net> wrote in message
news:%23OlFGg$uFHA.664@tk2msftngp13.phx.gbl...
> http://www.sun.com/emrkt/rejected/index.html
>
> I have a nasty feeling you will have to buy one. If Dell offer a restore
> disk it is most likely worthless - it will restore it to the same sorry
> state it was in when it left the factory - ie minus updates and your data
>
>
> Charlie
>
>
> "User42" <yagrumo@hotmail.com> wrote in message
> newsq1ynU$uFHA.252@TK2MSFTNGP09.phx.gbl...
>> Carey,
>> Thank you for your prompt response. I am simply fed up with Dell
>> (bogus)Support. They hardly speak English and are useless.
>> Hope to hear from someone else.
>> Thanks
>>
>> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
>> newsbuNpR$uFHA.464@TK2MSFTNGP15.phx.gbl...
>>> Welcome to Dell Support
>>> http://support.dell.com/home.aspx
>>>
>>> --
>>> Carey Frisch
>>> Microsoft MVP
>>> Windows XP - Shell/User
>>> Microsoft Newsgroups
>>>
>>> -------------------------------------------------------------------------------------------
>>>
>>> "User42" wrote:
>>>
>>> | I've just purchased an Inspiron 700M from Dell. They did not include
>>> a CD
>>> | for the operating system. How do I go about obtaining a CD for my
>>> WinXP pro
>>> | SP2.
>>> | Thanks for any help.
>>>
>>
>>
>
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

We purchase Dells all the time at work and have no issues with support or
anything. Call them and they will send you a CD. Heck, I have a millions of
these CDs at work I can send you one.... They are all the same CD, you just
need a DELL and your Microsoft Lisc. Number....

"User42" <yagrumo@hotmail.com> wrote in message
news:%239VXPP$uFHA.3588@tk2msftngp13.phx.gbl...
> I've just purchased an Inspiron 700M from Dell. They did not include a CD
> for the operating system. How do I go about obtaining a CD for my WinXP
> pro SP2.
> Thanks for any help.
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

In newsq1ynU$uFHA.252@TK2MSFTNGP09.phx.gbl,
User42 <yagrumo@hotmail.com> typed:

> Thank you for your prompt response. I am simply fed up with
> Dell
> (bogus)Support. They hardly speak English and are useless.
> Hope to hear from someone else.


I'm someone else, but you won't like what I have to say any
better than what Carey has to say. You have only two choices:
deal with Dell support or buy a whole new copy.

By the way, I've dealt with Dell support on my laptop. They were
far from useless. The person I spoke with spoke with an Indian
accent, but was easy to understand. He was polite and helpful and
promptly took care of my problem.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup



> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in
> message
> newsbuNpR$uFHA.464@TK2MSFTNGP15.phx.gbl...
>> Welcome to Dell Support
>> http://support.dell.com/home.aspx
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows XP - Shell/User
>> Microsoft Newsgroups
>>
>> -------------------------------------------------------------------------------------------
>>
>> "User42" wrote:
>>
>>> I've just purchased an Inspiron 700M from Dell. They did not
>>> include a CD for the operating system. How do I go about
>>> obtaining
>>> a CD for my WinXP pro SP2.
>>> Thanks for any help.

Archived from groups: microsoft.public.windowsxp.general (More info?)

Richard in AZ wrote:
>
> Not true Charlie, The problem with the Dell OS disk was the ability to use
> it on almost any machine. MS did not like that. They tried the "make your
> own with a CD burn" system, but now you call up and buy the OS disk, $10
> when you order your computer.

Ten more dollars seems fair.

Archived from groups: microsoft.public.windowsxp.general (More info?)

User42 wrote:
>
> I've just purchased an Inspiron 700M from Dell. They did not include a CD
> for the operating system. How do I go about obtaining a CD for my WinXP pro
> SP2.

XP install files may be in a hidden partition on the hard drive. Still,
I'd call them and demand a physical CD. If your hard drive crashes guess
what, you will have to buy one then anyway. Why pay for XP twice?






--
http://www.bootdisk.com/

Archived from groups: microsoft.public.windowsxp.general (More info?)

Z wrote:
>
> > Thank you for your prompt response. I am simply fed up with Dell
> > (bogus)Support. They hardly speak English and are useless.
>
> I've placed a half dozen or so calls to Dell Customer Support in the
> last 9 mos and while I was obviously talking to someone in India, they
> were always courteous and easy to understand.

With any tech support you have to keep in mind that you are talking to
real people just like yourself who are just trying to work. If you start
with a bad attitude you will get a bad attitude back.

Yes, many people are frustrated/mad/pissed off when they call tech
support as their pc is broken. Still, one shouldn't take it out on the
person one is asking for help that is probably working for a substitance
wage.

Archived from groups: microsoft.public.windowsxp.general (More info?)

I wonder how much it costs Dell to process warranty claims compared to how it would cost to provide FREE disks?

--


Regards.

Gerry

~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~



"Plato" <|@|.|> wrote in message news:432d1fdd$0$264$bb4e3ad8@newscene.com...
> Richard in AZ wrote:
>>
>> Not true Charlie, The problem with the Dell OS disk was the ability to use
>> it on almost any machine. MS did not like that. They tried the "make your
>> own with a CD burn" system, but now you call up and buy the OS disk, $10
>> when you order your computer.
>
> Ten more dollars seems fair.
>
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

"Ken Blake" <kblake@this.is.an.invalid.domain> wrote in message
news:u82HVfAvFHA.596@TK2MSFTNGP12.phx.gbl...
> In newsq1ynU$uFHA.252@TK2MSFTNGP09.phx.gbl,
> User42 <yagrumo@hotmail.com> typed:
>
>> Thank you for your prompt response. I am simply fed up with Dell
>> (bogus)Support. They hardly speak English and are useless.
>> Hope to hear from someone else.
>
>
> I'm someone else, but you won't like what I have to say any better than
> what Carey has to say. You have only two choices: deal with Dell support
> or buy a whole new copy.
>
> By the way, I've dealt with Dell support on my laptop. They were far from
> useless. The person I spoke with spoke with an Indian accent, but was easy
> to understand. He was polite and helpful and promptly took care of my
> problem.
>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>
>
>
>> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
>> newsbuNpR$uFHA.464@TK2MSFTNGP15.phx.gbl...
>>> Welcome to Dell Support
>>> http://support.dell.com/home.aspx
>>>
>>> --
>>> Carey Frisch
>>> Microsoft MVP
>>> Windows XP - Shell/User
>>> Microsoft Newsgroups
>>>
>>> -------------------------------------------------------------------------------------------
>>>
>>> "User42" wrote:
>>>
>>>> I've just purchased an Inspiron 700M from Dell. They did not
>>>> include a CD for the operating system. How do I go about obtaining
>>>> a CD for my WinXP pro SP2.
>>>> Thanks for any help.
>
>
I agree with Ken on Dell's Support! The have been super good to deal with
and seem to go the extra mile to help. Compaq's good too!