Hello,

When we bought our house about 10 years ago, it came with a surround sound speaker system in the family room. The receiver/amp is installed in the basement with no secondary devices in the family room other that 2 pairs of RCA jacks that we plug in the audio to. There is also a coax cable that I must connect to some input on the TV or no audio is heard. Maybe some ground of some sort. We have no clue who installed this thing and the Bose website does not even mention it. This is a home-builder installed device.

With our really old TV, we would connect an audio out to the wall (Where a pair of RCA jacks are available) and we can control the volume level using the TV remote. The is also a manual switch to control the volume in the family room. Everything was working fine.

A few years ago, we bought the Samsung DLP TV and tried to the same connection but for whatever reason, we can no longer control the volume using the remote. I thought that was some Samsung TV issue and did not bother ever since.

We bought an Apple TV and decided to connect the audio out to the wall RCA receivers (We are using component cables). We can hear the audio fine but again, no remote control volume control using the Apple TV remote.

Can someone please explain why doesn't the remote volume control work? Any help will be greatly appreciated. Thank you in advance.

Your TV must have a Variable Volume Control assign for specific audio output for you to control the volume level. Check your manual if your TV has such features. Otherwise volume can't be control through TV remote.

Go to Audio menu and look for something like:

AUDIO OUT VAR = ON OR OFF.