It amazes me how bad this was written. Lets go over this.

The return policy is 30 days. Beyond 30 days you go to the manufacturer like anyone else.. and get an rma. But you thought you were special and demanded that you get it exchanged because it was beyond 30 days just a few days out. Guess what? The manager was 100% correct if you had purchased a new drive with an extended plan they could taken care of you. Its not like you had purchased lets say.. $2grand of items on one receipt and one item had a problem.. and in order to keep your business they ignored their corporate policy.

Plus you had not shopped at the store in 8 YEARS! I swear some folks are so stupid. Its called retail in 8 years do you know how much turnover most businesses go through? Especially because its retail! you must have never worked in the public eye.

You deal with the average person on a daily business in an electronic retail environment. As far as working past 9pm.. Hey sunshine.. you think people enjoy working an extra 25 minutes because little johny wants to wait to the last second to take forever to find a movie? Retail workers have lives! The fact you didn't consider that speaks volumes. you sir are the type of Consumer that us in the retail sector want to avoid! You are condescending ,arrogant and rude. Its always easy to post on the web how you were so nice and calm in asking for a return. But having been a veteran of electronic retail for nearly... 15 years. I know that most people walking up to customer service rarely act that way.

There is always that person who demands a return and then throws a temper tantrum. Then says they will never shop their again. Thats the type of customer that hurts morale. That doesn't improve business!

You take care of the guy who just bought 2 plasma tvs 2 laptops and paid for it to be all setup. thats the guy who pays for half the store's salaries. The guy who waited to last second to enter the store to return something and expected an exchange past 30 days even though the Return policy is PRINTED on the receipt. Thats the fool we want out of the store.