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Tom's Guide > Forum > Mobility Networks > Cingular > [Solved] Comcast says i need to get new modem

[Solved] Comcast says i need to get new modem

Forum Mobility Networks : Cingular [Solved] Comcast says i need to get new modem

Best answer from WR2.

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Hello,

my internet service "dies' about every 3 days. i have to disconnect the line from modem to wall outlet (sometimes several times) to get it to 'reconnect'. comcast says i need new modem. do i or is this a scam?

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Best answer

They could be right. Or they could just be giving you an answer that is easy for them.

Is your modem one that supported by Comcast? Is the firmware up-to-date?
Is your DHCP lease time set for 3 days?

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