Archived from groups: alt.cellular.sprintpcs (More info?)

I have not had any problems with Sprint Customer Service. I find that if you
are courteous with them that they will be very helpful. On the other hand,
if you take an adversarial position and are rude, you will reap exactly what
you sew. That is basic human nature and you will find this to be true with
CS for all cellular providers. I have had a cell phone since the day that
bag phones came out in the 80s and therefore I have had a significant amount
of experience with cell phone provider CS.

-mij

Archived from groups: alt.cellular.sprintpcs (More info?)

Mij Adyaw wrote:
> I have not had any problems with Sprint Customer Service. I find that if you
> are courteous with them that they will be very helpful.

They are, in general. My problem with them is that a number of CSRs aren't
trained very well and give out incorrect information. The problems I've had
have been fixed quickly, but with a little more advance planning they won't
happen in the first place.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED

"In case anyone was wondering, that big glowing globe above the Victor
Valley is the sun." -Victorville _Daily Press_ on the unusually large
amount of rain the Southland has gotten this winter (January 12th, 2005)

Archived from groups: alt.cellular.sprintpcs (More info?)

Steve Sobol wrote:
>
> Mij Adyaw wrote:
> > I have not had any problems with Sprint Customer Service. I find that if you
> > are courteous with them that they will be very helpful.
>
> They are, in general. My problem with them is that a number of CSRs aren't
> trained very well and give out incorrect information. The problems I've had
> have been fixed quickly, but with a little more advance planning they won't
> happen in the first place.

As in every Customer Service Department, there's good and bad.

While most of my conversations have been productive, a few times
I've found myself hitting a brick wall. At that point, I'll ask
to speak to someone "at the next level." Most of the time, I'll
get to speak to someone else. Occasionally, the less-than-helpful
Rep will tell me that there's no one else to speak to. No good.
I'll usually come back with, "OK, suppose there's a fire in the
building you're working in. After calling the fire department,
who's the next person you'll call? That's the person I want to
speak to."

Notan

Archived from groups: alt.cellular.sprintpcs (More info?)

I agree completely. I have been very professional with them, but their
training is not good enough. I spent $800 on phones based upon some
completely wrong info they gave me and I learned of their mistake after the
30 days were up (on about day 45). They said too bad even though they
agreed they had given me bad info. Even that same day they were giving me
bad info. I don't like that they admit their mistake but make no effort to
fix it and now I'm out $800!


"Steve Sobol" <sjsobol@JustThe.net> wrote in message
news:cvoh0a$ah7$1@ratbert.glorb.com...
> Mij Adyaw wrote:
> > I have not had any problems with Sprint Customer Service. I find that if
you
> > are courteous with them that they will be very helpful.
>
> They are, in general. My problem with them is that a number of CSRs aren't
> trained very well and give out incorrect information. The problems I've
had
> have been fixed quickly, but with a little more advance planning they
won't
> happen in the first place.
>
> --
> JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
> Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED
>
> "In case anyone was wondering, that big glowing globe above the Victor
> Valley is the sun." -Victorville _Daily Press_ on the unusually large
> amount of rain the Southland has gotten this winter (January 12th, 2005)

Archived from groups: alt.cellular.sprintpcs (More info?)

You need to contact someone at a higher level in Sprint. If I was out $800,
I would sure pursue it!

"RN" <replyinthegroup@please.com> wrote in message
news:7aRTd.29400$xX3.26387@twister.socal.rr.com...
>I agree completely. I have been very professional with them, but their
> training is not good enough. I spent $800 on phones based upon some
> completely wrong info they gave me and I learned of their mistake after
> the
> 30 days were up (on about day 45). They said too bad even though they
> agreed they had given me bad info. Even that same day they were giving
> me
> bad info. I don't like that they admit their mistake but make no effort
> to
> fix it and now I'm out $800!
>
>
> "Steve Sobol" <sjsobol@JustThe.net> wrote in message
> news:cvoh0a$ah7$1@ratbert.glorb.com...
>> Mij Adyaw wrote:
>> > I have not had any problems with Sprint Customer Service. I find that
>> > if
> you
>> > are courteous with them that they will be very helpful.
>>
>> They are, in general. My problem with them is that a number of CSRs
>> aren't
>> trained very well and give out incorrect information. The problems I've
> had
>> have been fixed quickly, but with a little more advance planning they
> won't
>> happen in the first place.
>>
>> --
>> JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET
>> (4638)
>> Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED
>>
>> "In case anyone was wondering, that big glowing globe above the Victor
>> Valley is the sun." -Victorville _Daily Press_ on the unusually large
>> amount of rain the Southland has gotten this winter (January 12th, 2005)
>
>

Archived from groups: alt.cellular.sprintpcs (More info?)

On Fri, 25 Feb 2005 20:44:03 -0800, Mij Adyaw <mijadyaw@nospamforme.com> wrote:
>You need to contact someone at a higher level in Sprint. If I was out $800,
>I would sure pursue it!

What you'd experience is a very polite "we're not going to do anything
about it, and we're closing the case. We're going to put a note on your
account to inform anybody you call that the issue is closed."

Archived from groups: alt.cellular.sprintpcs (More info?)

They must really dislike you. :-)

"TCS" <The-Central-Scrutinizer@p.o.b.o.x.com> wrote in message
news:slrnd200j3.3re.The-Central-Scrutinizer@linux.client.comcast.net...
> On Fri, 25 Feb 2005 20:44:03 -0800, Mij Adyaw <mijadyaw@nospamforme.com>
> wrote:
>>You need to contact someone at a higher level in Sprint. If I was out
>>$800,
>>I would sure pursue it!
>
> What you'd experience is a very polite "we're not going to do anything
> about it, and we're closing the case. We're going to put a note on your
> account to inform anybody you call that the issue is closed."

Archived from groups: alt.cellular.sprintpcs (More info?)

"Mij Adyaw" <mijadyaw@nospamforme.com> wrote in
news:ArPTd.88956$bu.79659@fed1read06:

> I have not had any problems with Sprint Customer Service. I find
> that if you are courteous with them that they will be very helpful.

And you've worked for them for how long?

> On the other hand, if you take an adversarial position and are rude,
> you will reap exactly what you sew.

Leave the tailors out of this!!

Archived from groups: alt.cellular.sprintpcs (More info?)

On Fri, 25 Feb 2005 21:09:33 -0800, Mij Adyaw <mijadyaw@nospamforme.com> wrote:
>They must really dislike you. :-)

I think they dislike anybody who has the audacity to call them about any
issue, especially if they have to wake up and think instead of operating
in complete robot-mode.

Archived from groups: alt.cellular.sprintpcs (More info?)

I have never had an issue with Sprint I could not resolve over the
phone. Just treat them with respect and if they can't do it they put you
on hold and find someone who can do.

IMHO You reap what you sew.


Manolo



Mij Adyaw wrote:
> I have not had any problems with Sprint Customer Service. I find that if you
> are courteous with them that they will be very helpful. On the other hand,
> if you take an adversarial position and are rude, you will reap exactly what
> you sew. That is basic human nature and you will find this to be true with
> CS for all cellular providers. I have had a cell phone since the day that
> bag phones came out in the 80s and therefore I have had a significant amount
> of experience with cell phone provider CS.
>
> -mij
>
>