Archived from groups: rec.photo.digital.slr-systems (More info?)

Is it just me, or does Nikon's web support system stink? (At Nikon
Canada, they call it the "Imaging Support Centre", while at Nikon USA it's
called the "Nikon Knowledge Database", but it seems to be same server...my
support account and inquiries show up at both sites.)

Recently, I was trying to download the latest full version of Nikon View
for my Apple iBook. Unfortunately, for some reason or other, Nikon's web
site keeps telling me my D100 isn't registered with them, and they won't let
me download the software. In fact, I ***am*** registered, I bought my D100
from a legit Canadian Nikon dealer, and I can download lots of other stuff
from Nikon for both Macs and PCs...except this one package. So I sent them
an inquiry through the support centre, asking Nikon what was wrong. As
usual, I got an automated e-mail from their server informing me that "you
should expect a response from us within 24 hours". Well, after nearly three
weeks and a couple of further requests that Nikon respond, I still haven't
heard anything from them!

This is not the first time I've had problems with getting Nikon support
to respond. And when they do respond, too often Nikon's attitude is "that's
the way it is, tough", or "no, you can't do that, too bad". You'd think
that being a Nikon user for over 30 years, and spending thousands of dollars
on Nikon gear, would entitle me to at least some decent service. Apparently
not.

I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
non-service. Is Canon any better? I really could see switching over to
Canon...

Archived from groups: rec.photo.digital.slr-systems (More info?)

"Amr" <fbfrmhere@yahoo.com> wrote in message
news:v4KdnRT7o7pq5ajeRVn-tw@rogers.com...
> Is it just me, or does Nikon's web support system stink? (At Nikon
> Canada, they call it the "Imaging Support Centre", while at Nikon USA it's
> called the "Nikon Knowledge Database", but it seems to be same server...my
> support account and inquiries show up at both sites.)
>
> Recently, I was trying to download the latest full version of Nikon View
> for my Apple iBook. Unfortunately, for some reason or other, Nikon's web
> site keeps telling me my D100 isn't registered with them, and they won't
> let me download the software. In fact, I ***am*** registered, I bought my
> D100 from a legit Canadian Nikon dealer, and I can download lots of other
> stuff from Nikon for both Macs and PCs...except this one package. So I
> sent them an inquiry through the support centre, asking Nikon what was
> wrong. As usual, I got an automated e-mail from their server informing me
> that "you should expect a response from us within 24 hours". Well, after
> nearly three weeks and a couple of further requests that Nikon respond, I
> still haven't heard anything from them!
>
> This is not the first time I've had problems with getting Nikon support
> to respond. And when they do respond, too often Nikon's attitude is
> "that's the way it is, tough", or "no, you can't do that, too bad". You'd
> think that being a Nikon user for over 30 years, and spending thousands of
> dollars on Nikon gear, would entitle me to at least some decent service.
> Apparently not.
>
> I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
> non-service. Is Canon any better? I really could see switching over to
> Canon...
>

I always call the 1-800 number here in the states. They've bent over
backwards for me, calling me back with extensive answers (more than I was
looking for) on a couple of occasions.

--
Regards,
Matt Clara
www.mattclara.com

Archived from groups: rec.photo.digital.slr-systems (More info?)

Amr <fbfrmhere@yahoo.com> wrote:

> Is it just me, or does Nikon's web support system stink?

It's not just you. Call them on the phone instead, it's more likely to
get you somewhere.

--
Jeremy | jeremy@exit109.com

Archived from groups: rec.photo.digital.slr-systems (More info?)

I found exactly the same thing.


They didn't/couldn't answer the question and told me so and left it that....


My expectations of service are probably a lot lower than yours ...I don't
expect it anymore. When I get it though I make sure the praise is fed back
as it's so rare.

I had a problem with my Leatherman wave once....I applied way too much
torque when using one of the tools and the tool bent just a fraction so it
made it stiff to return into the knife handle. I sent it away for repair and
within 2 days it was returned to me by courier with every single utility
replaced or as they put it 'upgraded' to the new model.

Unbelievably good service and I would of course now buy one of their
products again in a heartbeat.

Archived from groups: rec.photo.digital.slr-systems (More info?)

On 9/24/05 9:04 AM, in article v4KdnRT7o7pq5ajeRVn-tw@rogers.com, "Amr"
wrote:

> Is it just me, or does Nikon's web support system stink? (At Nikon
> Canada, they call it the "Imaging Support Centre", while at Nikon USA it's
> called the "Nikon Knowledge Database", but it seems to be same server...my
> support account and inquiries show up at both sites.)
>
> Recently, I was trying to download the latest full version of Nikon View
> for my Apple iBook. Unfortunately, for some reason or other, Nikon's web
> site keeps telling me my D100 isn't registered with them, and they won't let
> me download the software. In fact, I ***am*** registered, I bought my D100
> from a legit Canadian Nikon dealer, and I can download lots of other stuff
> from Nikon for both Macs and PCs...except this one package. So I sent them
> an inquiry through the support centre, asking Nikon what was wrong. As
> usual, I got an automated e-mail from their server informing me that "you
> should expect a response from us within 24 hours". Well, after nearly three
> weeks and a couple of further requests that Nikon respond, I still haven't
> heard anything from them!
>
> This is not the first time I've had problems with getting Nikon support
> to respond. And when they do respond, too often Nikon's attitude is "that's
> the way it is, tough", or "no, you can't do that, too bad". You'd think
> that being a Nikon user for over 30 years, and spending thousands of dollars
> on Nikon gear, would entitle me to at least some decent service. Apparently
> not.
>
> I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
> non-service. Is Canon any better? I really could see switching over to
> Canon...

This is no "biggie" - you can download, all they want is the serial number
of your camera......

PC

Archived from groups: rec.photo.digital.slr-systems (More info?)

In article <v4KdnRT7o7pq5ajeRVn-tw@rogers.com>, fbfrmhere@yahoo.com
says...

> I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
> non-service. Is Canon any better? I really could see switching over to
> Canon...

Good luck with that move. I hope you have lots of money.

--
Look. See. Click. Share.
www.leica.co.za
www.dallasdahms.com

Archived from groups: rec.photo.digital.slr-systems (More info?)

On Sun, 25 Sep 2005 21:54:38 -0700, in rec.photo.digital.slr-systems
Proconsul <nospam@nospam.com> wrote:


>This is no "biggie" - you can download, all they want is the serial number
>of your camera......

However, it may need to be a valid SN for that country depending upon the
site. I've had no problems with the Singapore site and my US SN, but the US
site I think is more picky.
----------
Ed Ruf Lifetime AMA# 344007 (Usenet@EdwardG.Ruf.com)
See images taken with my CP-990/5700 & D70 at
http://edwardgruf.com/Digital_Phot [...] index.html

Archived from groups: rec.photo.digital.slr-systems (More info?)

Ed Ruf <egruf_usenet@cox.net> wrote:

| On Sun, 25 Sep 2005 21:54:38 -0700, in rec.photo.digital.slr-systems
| Proconsul <nospam@nospam.com> wrote:
|
|
|| This is no "biggie" - you can download, all they want is the serial
|| number of your camera......
|
| However, it may need to be a valid SN for that country depending upon
| the site. I've had no problems with the Singapore site and my US SN,
| but the US site I think is more picky.

If you bought the camera, i.e., it's not stolen - they ain't a bit
picky.....

PC

Archived from groups: rec.photo.digital.slr-systems (More info?)

On Mon, 26 Sep 2005 15:55:48 -0700, in rec.photo.digital.slr-systems
"Proconsul" <nospam@nospam.org> wrote:

>If you bought the camera, i.e., it's not stolen - they ain't a bit
>picky.....

Oh yeah, try and get a gray market Nikon serviced by NikonUSA.
----------
Ed Ruf Lifetime AMA# 344007 (Usenet@EdwardG.Ruf.com)
See images taken with my CP-990/5700 & D70 at
http://edwardgruf.com/Digital_Phot [...] index.html

Archived from groups: rec.photo.digital.slr-systems (More info?)

"Proconsul" <nospam@nospam.org> wrote in message
news:f0%Ze.284623$E95.97810@fed1read01...
> Ed Ruf <egruf_usenet@cox.net> wrote:
>
> | On Sun, 25 Sep 2005 21:54:38 -0700, in rec.photo.digital.slr-systems
> | Proconsul <nospam@nospam.com> wrote:
> |
> |
> || This is no "biggie" - you can download, all they want is the serial
> || number of your camera......
> |
> | However, it may need to be a valid SN for that country depending upon
> | the site. I've had no problems with the Singapore site and my US SN,
> | but the US site I think is more picky.
>
> If you bought the camera, i.e., it's not stolen - they ain't a bit
> picky.....
>
> PC
>
>

Nikon USA will not service gray market goods.

--
Regards,
Matt Clara
www.mattclara.com

Archived from groups: rec.photo.digital.slr-systems (More info?)

On 9/26/05 6:49 PM, in article 289hj197akl9fid7e2quma04kmu7kbejom@4ax.com,
"Ed Ruf" wrote:

> On Mon, 26 Sep 2005 15:55:48 -0700, in rec.photo.digital.slr-systems
> "Proconsul" <nospam@nospam.org> wrote:
>
>> If you bought the camera, i.e., it's not stolen - they ain't a bit
>> picky.....
>
> Oh yeah, try and get a gray market Nikon serviced by NikonUSA.

Anyone with half a brain knows that "grey market" stuff isn't, and shouldn't
be, serviced. However, I'll bet you can still download software.....

PC

Archived from groups: rec.photo.digital.slr-systems (More info?)

On 9/26/05 6:53 PM, in article
LC1_e.164806$_D6.42780@fe01.news.easynews.com, "Matt Clara" wrote:

> "Proconsul" <nospam@nospam.org> wrote in message
> news:f0%Ze.284623$E95.97810@fed1read01...
>> Ed Ruf <egruf_usenet@cox.net> wrote:
>>
>> | On Sun, 25 Sep 2005 21:54:38 -0700, in rec.photo.digital.slr-systems
>> | Proconsul <nospam@nospam.com> wrote:
>> |
>> |
>> || This is no "biggie" - you can download, all they want is the serial
>> || number of your camera......
>> |
>> | However, it may need to be a valid SN for that country depending upon
>> | the site. I've had no problems with the Singapore site and my US SN,
>> | but the US site I think is more picky.
>>
>> If you bought the camera, i.e., it's not stolen - they ain't a bit
>> picky.....
>>
>> PC
>>
>>
>
> Nikon USA will not service gray market goods.

Nor should they - but downloading software is probably still doable....in
any event, why nitpick?

PC

Archived from groups: rec.photo.digital.slr-systems (More info?)

On Mon, 26 Sep 2005 21:11:11 -0700, in rec.photo.digital.slr-systems
Proconsul <nospam@nospam.com> wrote:


>Nor should they - but downloading software is probably still doable....in
>any event, why nitpick?

If memory serves, I've had a least one Nikon site worldwide not recognize
the serial # for one of my cameras while trying to do just that. I would
not call that nitpicking.
----------
Ed Ruf Lifetime AMA# 344007 (Usenet@EdwardG.Ruf.com)
See images taken with my CP-990/5700 & D70 at
http://edwardgruf.com/Digital_Phot [...] index.html

Archived from groups: rec.photo.digital.slr-systems (More info?)

On 9/27/05 3:17 AM, in article eu6ij19t4uq08da9lvb3pesf78sq7k7enh@4ax.com,
"Ed Ruf" wrote:

> On Mon, 26 Sep 2005 21:11:11 -0700, in rec.photo.digital.slr-systems
> Proconsul <nospam@nospam.com> wrote:
>
>
>> Nor should they - but downloading software is probably still doable....in
>> any event, why nitpick?
>
> If memory serves, I've had a least one Nikon site worldwide not recognize
> the serial # for one of my cameras while trying to do just that. I would
> not call that nitpicking.

I would - assuming that you are correct, either use another site OR,
(gasp!), call the 800 number.....

PC

Archived from groups: rec.photo.digital.slr-systems (More info?)

On Tue, 27 Sep 2005 10:08:55 -0700, in rec.photo.digital.slr-systems
Proconsul <nospam@nospam.com> wrote:
would - assuming that you are correct, either use another site OR,
>(gasp!), call the 800 number.....


Ah yes the 800 #. The same place they denied any knowledge of the issue wit
the MB-5700 battery grip for the CP-5700. I even told them about someone
else I knew who had his replaced due to the same issue with an
incompatibility with high capacity NiMh AA cells. I had to e-mail a copy of
the reply he got to them to get them to recognize that there was a problem
they recognized. I then had the grip replaced under warranty.
----------
Ed Ruf Lifetime AMA# 344007 (Usenet@EdwardG.Ruf.com)
See images taken with my CP-990/5700 & D70 at
http://edwardgruf.com/Digital_Phot [...] index.html