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Tom's Guide > Forum > Windows XP > General Discussion > STOP:c000021a Fatal system error.Help!

STOP:c000021a Fatal system error.Help!

Forum Windows XP : General Discussion STOP:c000021a Fatal system error.Help!

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Ok.I have a PC thats quite old...he was very very infected with spywares and other stuff...than i bought a laptop and i dumped my old pc...but now i want to get it fixed(not with te viruses i cleaned it all) so here is my problem:

I figured out i didnt have any antivirus so i downloaded nod32...Everthing vas normal until popup windows came with message to reboot...I restarted my PC , everything was going fine,and when the system finished loading the monitor just blanked(like i turned it of),did that twice and this error appears:

STOP:c000021a {Fatal System Error}
The Windows Logon Process system terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000)
The system has been shut down.


Please help i tried to run it in safe mode ,but i wont work,I tried Recent settings that worked ,but that didnt help my neither...



Please help because i just got my PC in shape ,and know i cant turn it on,please help!


btw sry about my bad english :na:

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eldar1123 wrote :

Ok.I have a PC thats quite old...he was very very infected with spywares and other stuff...than i bought a laptop and i dumped my old pc...but now i want to get it fixed(not with te viruses i cleaned it all) so here is my problem:

I figured out i didnt have any antivirus so i downloaded nod32...Everthing vas normal until popup windows came with message to reboot...I restarted my PC , everything was going fine,and when the system finished loading the monitor just blanked(like i turned it of),did that twice and this error appears:

STOP:c000021a {Fatal System Error}
The Windows Logon Process system terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000)
The system has been shut down.


Please help i tried to run it in safe mode ,but i wont work,I tried Recent settings that worked ,but that didnt help my neither...



Please help because i just got my PC in shape ,and know i cant turn it on,please help!


btw sry about my bad english :na:


Here is what MS says !
http://support.microsoft.com/defau [...] -us;156669

------------------------------ I don't need Google, my wife knows everything !

 

Reply to ksiemb

Hi ksiemb,thanks aobut this link,but i cant acces my PC when the user screen supose to start this error happends!

Reply to eldar1123
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eldar1123 wrote :

Hi ksiemb,thanks aobut this link,but i cant acces my PC when the user screen supose to start this error happends!




You are on a different computer now....Click on the link !

------------------------------ I don't need Google, my wife knows everything !

 

Reply to ksiemb

ksiemb wrote :

You are on a different computer now....Click on the link !





I dont understand you...how am I supose to do this steps on that link when i cant acces my system

Reply to eldar1123
- 0 +

eldar1123 wrote :

I dont understand you...how am I supose to do this steps on that link when i cant acces my system


Boot from your Win CD, rescue CD ?

Personally, I would save what files you can, format & Reinstall the OS.

If your computer was as infected, as you say it was, that is the best solution.

------------------------------ I don't need Google, my wife knows everything !

 

Reply to ksiemb

ksiemb wrote :

Boot from your Win CD, rescue CD ?

Personally, I would save what files you can, format & Reinstall the OS.

If your computer was as infected, as you say it was, that is the best solution.




Yes Im starting to think that is the best solution

Reply to eldar1123
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