So, I found out the hard way that the M2N32 SLI doesnt really like my new processor, it died pretty bad, and after workbench testing every part of my pc at least 3 times each, the mobo was definitively the problem. So, emailed asus for some rma help and 2 days later still no reply. Seems like phoning is the only option, but before i take a mad dive into a phone call to asus...

Anyone know how good the phone service is? In the last few months calling ppl like verizon and sony have proven to be checklist know nothings who cant help at all and just waste 3 hours of your life. Ive had good experiences with ocz and ati tho. So, are asus ppl good about their warranty?

In general, no consumer motherboard makers have "good" customer service -- they're all in a cutthroat business with tiny margins. You'll just have to pray and try it out yourself.

PS - don't be surprised if your email generates a reply after a week or two. 2 days is way too short a time to expect a reply.

I disagree:

Read it from the bottom up, top most recent

ECS Support(USA) Posted : GMT 2008/07/28 17:51:51
Dear Valued Customer,

Your request has been approved and we have issued a RMA number for you. You can send your package to the following mailing address. Please make sure you write down the RMA Number and your TSD Case Number on the box as shown below.

Elitegroup Computer Systems, Inc.
44259 Nobel Drive
Fremont, CA 94538
ATTN: RMA#XXXXXXXXX - TSD Case#XXXXXXXXXXX

REMARK:

(1) Please make sure you send the motherboard ONLY. If the Motherboard was bundled with CPU w/o memory as part of the deal, please include them. Please keep any other accessories as we will not replace those.

(2) Please notify us when you have shipped the motherboard. You can send an email to rmaservice@ecsusa.com . Please write down on the subject Tracking Number and your RMA number.

(3) Please list your net weight, gross weight, items and quantities per each carton on your packing list.

Thank You.

Thomas Posted : GMT 2008/07/26 06:24:41
) Posted : GMT 2008/07/25 18:35:53
Dear Valued Customer,

We have received your RMA request from Technical Support Department. In order to complete the RMA process, we would like to confirm with you the information submitted is correct. Please fill out the following information:

First Name: Thomas

Last Name:

Phone Number #1: 1-xxxxxxxxxx

Phone Number #2:none

Email Address: xxxxxxxx

Mailing Address: xxxxxxx

City: xxxxx

State: xx

Zip Code: xxxxx

We would appreciate your help on this one to make this process faster. Please send your information to the following email address support@ecsusa.com

We will notify you with the RMA number as soon as we receive this information. Please allow us 1 to 2 business days to process your request.

ECS Support(USA) Posted : GMT 2008/07/25 18:35:53
Dear Valued Customer,

We have received your RMA request from Technical Support Department. In order to complete the RMA process, we would like to confirm with you the information submitted is correct. Please fill out the following information:

First Name: Thomas

Last Name:

Phone Number #1: ______________________

Phone Number #2: ______________________

Email Address:

Mailing Address: _____________________________

City: _______________

State: __________

Zip Code: _______

We would appreciate your help on this one to make this process faster. Please send your information to the following email address support@ecsusa.com

We will notify you with the RMA number as soon as we receive this information. Please allow us 1 to 2 business days to process your request.

ECS Support(USA) Posted : GMT 2008/07/25 17:12:12
Dear Valued Customer:

Your case has been forwarded to our RMA department for further process. One of our RMA representatives will be in contact with you shortly. If for any reason we are not able to get in touch with you within 1-2 business days, you can contact the RMA department by email or phone directly. Please remember to include your technical support case number on the email subject or have your technical support case number ready before you make the call.

For motherboard RMA related issue, please contact the followings.
Email: rmaservice@ecsusa.com
Phone: 305-463-9897 ext 53889

For notebook or system RMA related issue, please contact the followings.
Email:rma.us@ecsusa.com
Phone: 510-226-7333 option 7

Thanks for using ECS products

ECS Support(USA) Posted : GMT 2008/07/25 00:21:54
Your case has been forwarded to second level support for review. One of our representatives will contact you as soon as possible.

Thomas x Posted : GMT 2008/07/25 00:08:40
Unfortunately, my motherboard still will not post with another known good cpu - AM2 Athlon 64 3500. I am hoping to RMA it ASAP.

ECS Support(USA) Posted : GMT 2008/07/21 22:28:09
Just let us know here how things go and if needed we will forward your case to our RMA department for further processing.

Posted : GMT 2008/07/21 22:22:39
I have a spare cpu on the way as of today, I should know by wednesday or thursday as to the motherboards condition. What do I do if the motherboard is indeed bad, also keep in mind that I cannot seem to utilize the RMA web form from my server.

Thank you for you excellent service !

ECS Support(USA) Posted : GMT 2008/07/21 21:34:28
CPU:
5400 64 x2

MEMORY:
1 x 2gb mushkin ddr2 800 1.8 volt

OS:

VGA:
ECS 8800gts 512

POWER:
kingwin 450 atx ver 2,2 power supply

You should have no problems with RMAing the motherboard through us.

Be aware that we don't expect you to go out and buy another CPU. The steps provided are just possible causes and suggestions. We understand that most end users will not have access to many spare components.

But if you do have a spare CPU we do suggest trying it.

Posted : GMT 2008/07/18 18:58:20
I have done everything except replace the cpu, if I do that and it turn out to be the motherboard, will ECS exchange it ?

I have honestly performed ALL these steps before I wrote you.

Thank you.

ECS Support(USA) Posted : GMT 2008/07/18 18:42:16
System boot failures may be caused by a variety of different factors. Below are a number of issues that may cause system boot failures, and suggestions that may help resolve them. Some of them may seem simple but may have been overlooked.

Whenever handling computer components please ensure that you are properly grounded. Static electricity can damage or shorten their lifespan.

You should start by testing outside of the case. This is to eliminate any grounding issues between motherboard and case. Setting the motherboard on top of the box it came with is a good way to do this. All you need to start out with is the CPU, CPU fan, memory and power supply. You can start the system by touching power pins (6 & 8) with a screwdriver or the tip of a pen.

%uF06C Make sure the clear CMOS jumper is set as "normal". Or move to "clear%u201D to reset the CMOS settings then move back to "normal".

%uF06C Make sure you are connecting the CPU cooling fan into CPUFAN connector not PWRFAN, if you connect wrong, your system may shut down immediately or 4 sec delay after you hit power on button.

%uF06C Make sure the power cables inside the computer are attached correctly and secure. BOTH the ATX1 (20 pin or 24 pin) and ATX12V (4 pin) connectors.

%uF06C Make sure the power supply has the capacity to power all the devices used in your system. Inadequate power to your components can cause the entire system to lock up at worst, or just cause certain components to malfunction or stop working. A power supply does not have to be dead to be faulty

%uF06C Make sure power supply voltage selector 110V is correct. And make sure power supply rear switch is ON (Some power supplies have rear 0/1 switch) and AC outlet is ON.

%uF06C Ensure that the CPU is good. Try a known good CPU is possible. You can also try the CPU in question in another system. Also ensure that the CPU heatsink is secure and has thermal compound between it and the CPU.

%uF06C Some monitors may not pick up a signal immediately, please try and turn OFF/ON your monitor again if you have an amber light only.

%uF06C Use one memory at a time if you have more then one or try using different brand or type of memory and reseat (reinstall) again into Memory slot 1. Ensure your memory is non-ECC and unbuffered.

%uF06C Try a different video card. A known good one if possible.

If after this you get your motherboard to POST go ahead and install other components (such as hard drive, optical drives, pci cards, etc%u2026) one by one and verify that the system can POST.

If all is good after this go ahead and reinstall into your case. Make sure you connect the correct wiring from case into PANEL 1 of the motherboard.

Posted : GMT 2008/07/17 17:13:50
From:
Sent: Thursday, July 17, 2008 9:39 AM
To: Support-(ECSUSA)
Cc:
Subject: support form not working 780GM-A no post, no AMI beep code

I can't get support form to work

system
780GM-A MB serial # k61100F81000470
bios 8/05/20
reseller: Newegg 4/15/2008
kingwin 450 atx ver 2,2 power supply 16a 12v1 17a 12v2
5400+ X2
1 x 2gb mushkin ddr2 800 1.8 volt
ECS 8800gts 512
wd 640 aaks
kw 7131 pci tuner card
vista 64
Cooler master 532 with 2 120 mm fans on molex (not mb)

Installed wd 640, missed bios screen, pushed reset so I could get into bios to configure sata. System never posted again and no beep code(s). Unplugged computer, ps off and cleared cmos, retried still no beep code or post or vga signal from card or onboard video, also when board posts, my fan on the 8800gts would slow down to 36 percent, since not posting all fans and vga fan 100 percent, so no initializing of board.

Several users of this board report same problem on newegg after 30-60 days use, I was wondering about possible design issue. Does not seen to be isolated incident. Would like RMA exception please.

Heres hoping for good luck like that haha. 3rd day today, hopefully reply by monday.

Its a similar issue, mobo just died, no burns, no contact, no boot past 3 seconds of doom, so I hope its RMA... newegg no longer has it in stock, I wonder what happens if they no longer manufacture it.

rc - nice to see a company responding well -- thanks for posting the exchange!