Archived from groups: alt.cellular.cingular (More info?)

I've been with ATT for ten years and had no complaints. I wanted a new
Motorola MPX220, so I went into a Cingular store figuring it's all one big
happy family now. I paid my $300 plus tax and settled for half the air time
minutes for the same plan price, but I thought...ok, I don't use a lot and
they have roll over anyway. I waited for my expensive new phone to be
enabled on their network...and waited...and waited. I was told the system is
backed up. ok...I waited some more. Somehow the system got around to
disabling my old phone (V600 with ATT), but has not yet enabled the new one.
It is now 16 hours after I purchased the phone and I have no service
whatsoever. If this persists, I intend to take it back for a refund.
Question is...are they going to be able to re-enable my V600?
 
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Archived from groups: alt.cellular.cingular (More info?)

"Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote in message  
news:hjazd.17356$gA.2909@fe10.lga...
> I've been with ATT for ten years and had no complaints. I wanted a new
> Motorola MPX220, so I went into a Cingular store figuring it's all one big
> happy family now. I paid my $300 plus tax and settled for half the air  
> time
> minutes for the same plan price, but I thought...ok, I don't use a lot and
> they have roll over anyway. I waited for my expensive new phone to be
> enabled on their network...and waited...and waited. I was told the system  
> is
> backed up. ok...I waited some more. Somehow the system got around to
> disabling my old phone (V600 with ATT), but has not yet enabled the new  
> one.
> It is now 16 hours after I purchased the phone and I have no service
> whatsoever. If this persists, I intend to take it back for a refund.
> Question is...are they going to be able to re-enable my V600?
>
> --  
> Remove NOSPAM to reply
>
>Wow ! 16 hours, tsk tsk tsk.
 
TerryS

Archived from groups: alt.cellular.cingular (More info?)

In article <Suczd.3164$Y8.1037@newssvr17.news.prodigy.com>,
 "TerryS" <sterrys@sbcglobal.net> wrote:
 
>  
> "Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote in message  
> news:hjazd.17356$gA.2909@fe10.lga...
> > I've been with ATT for ten years and had no complaints. I wanted a new
> > Motorola MPX220, so I went into a Cingular store figuring it's all one big
> > happy family now. I paid my $300 plus tax and settled for half the air  
> > time
> > minutes for the same plan price, but I thought...ok, I don't use a lot and
> > they have roll over anyway. I waited for my expensive new phone to be
> > enabled on their network...and waited...and waited. I was told the system  
> > is
> > backed up. ok...I waited some more. Somehow the system got around to
> > disabling my old phone (V600 with ATT), but has not yet enabled the new  
> > one.
> > It is now 16 hours after I purchased the phone and I have no service
> > whatsoever. If this persists, I intend to take it back for a refund.
> > Question is...are they going to be able to re-enable my V600?
> >
> > --  
> > Remove NOSPAM to reply
> >
> >Wow ! 16 hours, tsk tsk tsk.
>  
> TerryS  
 
Make sure they credit you for the days with no service. They'll try and  
bill from the second you got the MPX220, regardless of whether it was  
working or not.

Archived from groups: alt.cellular.cingular (More info?)

I just migrated from AT&T to Cingular 2 days ago myself.  The salesperson  
forgot I was migrating from AT&T even though I mentioned it multiple times,  
and processed my sale as a new account. Imagine the nightmare of trying to  
fix that, I was in the store for over 3 hours while they tried. Aside from a  
30 minute period, my data service hasn't worked since I bought the phone.  
Cingular told me yesterday morning there was a known problem that would be  
fixed by the end of the day.. but.. it isn't fixed and you can't reach them.  
I miss AT&T already.. at least AT&T customer service is open 24X7. Cingular  
closes at 9pm.
 
 
"Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote in message  
news:hjazd.17356$gA.2909@fe10.lga...
> I've been with ATT for ten years and had no complaints. I wanted a new
> Motorola MPX220, so I went into a Cingular store figuring it's all one big
> happy family now. I paid my $300 plus tax and settled for half the air  
> time
> minutes for the same plan price, but I thought...ok, I don't use a lot and
> they have roll over anyway. I waited for my expensive new phone to be
> enabled on their network...and waited...and waited. I was told the system  
> is
> backed up. ok...I waited some more. Somehow the system got around to
> disabling my old phone (V600 with ATT), but has not yet enabled the new  
> one.
> It is now 16 hours after I purchased the phone and I have no service
> whatsoever. If this persists, I intend to take it back for a refund.
> Question is...are they going to be able to re-enable my V600?
>
> --  
> Remove NOSPAM to reply
>
>

Archived from groups: alt.cellular.cingular (More info?)

Hang in there kids, I too went through some hellish stuff when I
migrated, I had 3 business lines, though ATTWS only saw one as being a
business line, so out of my 2 which migrated very quickly and
efficiently, the third took 3 days! and I needed it! what sense does it
make for business! lines to take longer than a standard line to
migrate! none to me.
 
So, in the end, my partner who had that line, went three days with no
customer contact for him.
 
I'm sure eventually cingular will go to 24x7 support, and now that I
think about it, there was a cingular CSR who told me they did plan on
doing that, but it wouldn't be until after this new year in 2005.

Archived from groups: alt.cellular.cingular (More info?)

In article <1103988972.8b1b8becc06c1036718444f2549b7d89@teranews>,
 "Keith Elkin" <None@none.com> wrote:
 
> I just migrated from AT&T to Cingular 2 days ago myself.  The salesperson  
> forgot I was migrating from AT&T even though I mentioned it multiple times,  
> and processed my sale as a new account. Imagine the nightmare of trying to  
> fix that, I was in the store for over 3 hours while they tried. Aside from a  
> 30 minute period, my data service hasn't worked since I bought the phone.  
> Cingular told me yesterday morning there was a known problem that would be  
> fixed by the end of the day.. but.. it isn't fixed and you can't reach them.  
> I miss AT&T already.. at least AT&T customer service is open 24X7. Cingular  
> closes at 9pm.
 
Worse than that. It closes at 9 PM in the time zone you are calling  
from, rather than the time zone your records are kept it, so if you sign  
up in the midwest but call from the east cost, you lose an hour.

Archived from groups: alt.cellular.cingular (More info?)

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"TerryS" <sterrys@sbcglobal.net> wrote in message
news:Suczd.3164$Y8.1037@newssvr17.news.prodigy.com...
>
> "Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote in message
> news:hjazd.17356$gA.2909@fe10.lga...
> > I've been with ATT for ten years and had no complaints. I wanted a new
> > Motorola MPX220, so I went into a Cingular store figuring it's all one
big
> > happy family now. I paid my $300 plus tax and settled for half the air
> > time
> > minutes for the same plan price, but I thought...ok, I don't use a lot
and
> > they have roll over anyway. I waited for my expensive new phone to be
> > enabled on their network...and waited...and waited. I was told the
system
> > is
> > backed up. ok...I waited some more. Somehow the system got around to
> > disabling my old phone (V600 with ATT), but has not yet enabled the new
> > one.
> > It is now 16 hours after I purchased the phone and I have no service
> > whatsoever. If this persists, I intend to take it back for a refund.
> > Question is...are they going to be able to re-enable my V600?
> >
> > --  
> > Remove NOSPAM to reply
> >
> >Wow ! 16 hours, tsk tsk tsk.
>
> TerryS
 
 
Being in the medical profession, a cell phone is a lifeline in a figurative
and literal sense. Some of us need a phone for more than chit chatting with
our little friends. 16 hours is a Hell of long time if you're a patient and
can't get in touch...as of now, it's been over 24 hours.

Archived from groups: alt.cellular.cingular (More info?)

In article <Oukzd.17372$RC5.15392@fe10.lga>,
 "Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote:
>  
> Being in the medical profession, a cell phone is a lifeline in a figurative
> and literal sense. Some of us need a phone for more than chit chatting with
> our little friends. 16 hours is a Hell of long time if you're a patient and
> can't get in touch...as of now, it's been over 24 hours.
 
My god, what did people in such critical positions do before cellphones  
existed?
 
If you absolutely need to be in touch, you should make sure you have a  
telco calling card and/or a roll of quarters with you at all times, in  
case you need to use one of those old-fashioned devices known as a  
payphone.
 
--  
Larry Weil
Lake Wobegone, NH

Archived from groups: alt.cellular.cingular (More info?)

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"Larry Weil" <kc1ih@mac.com> wrote in message
news:kc1ih-22DE55.17174225122004@news.supernews.com...
> In article <Oukzd.17372$RC5.15392@fe10.lga>,
>  "Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote:
> >
> > Being in the medical profession, a cell phone is a lifeline in a
figurative
> > and literal sense. Some of us need a phone for more than chit chatting
with
> > our little friends. 16 hours is a Hell of long time if you're a patient
and
> > can't get in touch...as of now, it's been over 24 hours.
>
> My god, what did people in such critical positions do before cellphones
> existed?
>
> If you absolutely need to be in touch, you should make sure you have a
> telco calling card and/or a roll of quarters with you at all times, in
> case you need to use one of those old-fashioned devices known as a
> payphone.
>
> --  
> Larry Weil
> Lake Wobegone, NH
 
I'm very happy for you that your life is so simple.

Archived from groups: alt.cellular.cingular (More info?)

>
> My god, what did people in such critical positions do before cellphones
> existed?
>
> If you absolutely need to be in touch, you should make sure you have a
> telco calling card and/or a roll of quarters with you at all times, in
> case you need to use one of those old-fashioned devices known as a
> payphone.
>
> --  
> Larry Weil
> Lake Wobegone, NH
 
BTW...Larry...kindly explain to me how a sick patient is supposed to reach
me on a pay phone while I'm in transit between hospitals.

Archived from groups: alt.cellular.cingular (More info?)

"Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote in message
news:hjazd.17356$gA.2909@fe10.lga...
> I've been with ATT for ten years and had no complaints. I wanted a new
> Motorola MPX220, so I went into a Cingular store figuring it's all one big
> happy family now. I paid my $300 plus tax and settled for half the air
time
> minutes for the same plan price, but I thought...ok, I don't use a lot and
> they have roll over anyway. I waited for my expensive new phone to be
> enabled on their network...and waited...and waited. I was told the system
is
> backed up. ok...I waited some more. Somehow the system got around to
> disabling my old phone (V600 with ATT), but has not yet enabled the new
one.
> It is now 16 hours after I purchased the phone and I have no service
> whatsoever. If this persists, I intend to take it back for a refund.
> Question is...are they going to be able to re-enable my V600?
 
 
You didn't perhaps forget to call the IVR (*862) from YOUR new handset and
activate your new service did you?
 
You have cycled the phone off/on several times per hour since puchase?
 
I can pretty much gaurantee you haven't done either.
 
--
SS

Archived from groups: alt.cellular.cingular (More info?)

In article <1104016204.377672.209940@z14g2000cwz.googlegroups.com>,
 bryan_adrian@yahoo.com wrote:
 
> I feel deeply for all the overworked physicians who are stuck with a
> bum product and they and their patients must suffer for such petty
> reasons as Cingular bad business policies.
 
I think this gentleman has a basic misunderstanding of how the plan he  
bought works.

Archived from groups: alt.cellular.cingular (More info?)

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"Shaolin Superfly" <shaolinsuperfly@yinyang.com> wrote in message
news:336dv8F3tkii3U1@individual.net...
>
> "Ric Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote in message
> news:hjazd.17356$gA.2909@fe10.lga...
> > I've been with ATT for ten years and had no complaints. I wanted a new
> > Motorola MPX220, so I went into a Cingular store figuring it's all one
big
> > happy family now. I paid my $300 plus tax and settled for half the air
> time
> > minutes for the same plan price, but I thought...ok, I don't use a lot
and
> > they have roll over anyway. I waited for my expensive new phone to be
> > enabled on their network...and waited...and waited. I was told the
system
> is
> > backed up. ok...I waited some more. Somehow the system got around to
> > disabling my old phone (V600 with ATT), but has not yet enabled the new
> one.
> > It is now 16 hours after I purchased the phone and I have no service
> > whatsoever. If this persists, I intend to take it back for a refund.
> > Question is...are they going to be able to re-enable my V600?
>
>
> You didn't perhaps forget to call the IVR (*862) from YOUR new handset and
> activate your new service did you?
>
> You have cycled the phone off/on several times per hour since puchase?
>
> I can pretty much gaurantee you haven't done either.
 
 
Uh...no you can't guarantee that. Been there, done that and spent 3 hours
(so far) on the phone with after hours tech support.

Archived from groups: alt.cellular.cingular (More info?)

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"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-3301B8.18161925122004@news1.west.earthlink.net...
> In article <1104016204.377672.209940@z14g2000cwz.googlegroups.com>,
>  bryan_adrian@yahoo.com wrote:
>
> > I feel deeply for all the overworked physicians who are stuck with a
> > bum product and they and their patients must suffer for such petty
> > reasons as Cingular bad business policies.
>
> I think this gentleman has a basic misunderstanding of how the plan he
> bought works.
 
So far, the plan I purchased amounts to a plastic paperweight that sits on
the desk and does nothing.

Archived from groups: alt.cellular.cingular (More info?)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
 
In <kinzd.17376$MT6.4269@fe10.lga> on Sat, 25 Dec 2004 19:04:58 -0500, "Ric
Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote:
 
>> My god, what did people in such critical positions do before cellphones
>> existed?
>>
>> If you absolutely need to be in touch, you should make sure you have a
>> telco calling card and/or a roll of quarters with you at all times, in
>> case you need to use one of those old-fashioned devices known as a
>> payphone.
 
>BTW...Larry...kindly explain to me how a sick patient is supposed to reach
>me on a pay phone while I'm in transit between hospitals.
 
How are they supposed to reach you if you're in a coverage hole, or your phone
is switched off, or the phone battery is dead, or your drop the phone and
break it, or you forget your phone, etc?
 
If constant communication is indeed mission critical to you, then I
respectfully suggest that you need to go beyond a single cellular phone,
because cellular isn't that reliable; e.g., carry a backup pager.
 
--  
Best regards,        HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas           <http://navasgrp.home.att.net/#Cingular>

Archived from groups: alt.cellular.cingular (More info?)

>
> How are they supposed to reach you if you're in a coverage hole, or your
phone
> is switched off, or the phone battery is dead, or your drop the phone and
> break it, or you forget your phone, etc?
>
> If constant communication is indeed mission critical to you, then I
> respectfully suggest that you need to go beyond a single cellular phone,
> because cellular isn't that reliable; e.g., carry a backup pager.
>
> --  
> Best regards,        HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas           <http://navasgrp.home.att.net/#Cingular>
 
Point is...in ten plus years with ATT including eight or nine equipment
upgrades...it has never before been an issue. I have had seamless
transitions between new phones and never had one interruption in service.
And for this, Cingular wants to add a new service fee to my bill?

Archived from groups: alt.cellular.cingular (More info?)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
 
In <wPnzd.17425$xm7.9434@fe10.lga> on Sat, 25 Dec 2004 19:40:22 -0500, "Ric
Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote:
 
>> If constant communication is indeed mission critical to you, then I
>> respectfully suggest that you need to go beyond a single cellular phone,
>> because cellular isn't that reliable; e.g., carry a backup pager.
 
>Point is...in ten plus years with ATT including eight or nine equipment
>upgrades...it has never before been an issue. I have had seamless
>transitions between new phones and never had one interruption in service.
 
But you nonetheless can't count on that.
 
>And for this, Cingular wants to add a new service fee to my bill?
 
For the new service there is a fee, which has nothing to do with the
difficulties you experienced.
 
--  
Best regards,        HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas           <http://navasgrp.home.att.net/#Cingular>

Archived from groups: alt.cellular.cingular (More info?)

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"John Navas" <spamfilter0@navasgroup.com> wrote in message
news:6Unzd.14496$_3.162840@typhoon.sonic.net...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <wPnzd.17425$xm7.9434@fe10.lga> on Sat, 25 Dec 2004 19:40:22 -0500,
"Ric
> Kaysen" <rdkaysen@NOSPAMoptonline.net> wrote:
>
> >> If constant communication is indeed mission critical to you, then I
> >> respectfully suggest that you need to go beyond a single cellular
phone,
> >> because cellular isn't that reliable; e.g., carry a backup pager.
>
> >Point is...in ten plus years with ATT including eight or nine equipment
> >upgrades...it has never before been an issue. I have had seamless
> >transitions between new phones and never had one interruption in service.
>
> But you nonetheless can't count on that.
>
> >And for this, Cingular wants to add a new service fee to my bill?
>
> For the new service there is a fee, which has nothing to do with the
> difficulties you experienced.
>
> --  
> Best regards,        HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas           <http://navasgrp.home.att.net/#Cingular>
 
MR. Navas...There is no service. I have been inconvenienced well beyond the
dollar amount of that fee.