8O 8O 8O 8O 8O 8O

OK, not their desktops.

But I bought a laptop 1 1/2 years ago with a 3-year warranty.
(Warranty was a free upgrade at the time due to a special.)
This is the 2nd time I have called them and have gotten good service twice.

The 1st time my mouse button died on my laptop.
(Excessive Gaming killed it most likely :> )

This time a fan is starting to be really load and annoying.
Again - They will be out in 1-2 business days to fix.

It's so rare that warranties are honored so I'm just putting in a good word for someone who as done right by me 2 for 2.

Well,some guy might call you noob or whatever he thought of at that time,but as long as you feel comfortable with it (and not buying it using my money),then it's all that matters,at least to me.Just my RM0.02

I have heard good things about dell's customer support, really if I can get a dell for the same price as an hp or similar, I'd probably go with the dell for that reason.

Although I prefer to just fix the problem myself (gives me something to do...)

Personally I have mixed feelings on dell. I have to call them all the time at work and it's hit or miss. I always know exactly what's wrong and sometimes they make me do asinine things to test that I've already done and they don't speak english. One time I waited 45 minutes got through to someone. Talked with them 45 minutes, got them to agree to replace the failing HDD. Then they said their computer couldn't bring the form up and told me to call back and hung up on me. Howeve when I called back I got some guy in texas after waiting 5 minutes and he had it processed in under 5 minutes. Their laptops are nice but by NO means a budget laptop anymore.

OMGZORRZ!!!!!111
NOOB!
KICK BAN!
KICK BAN!
Now that ive got it out of my system...
WHS.... as long as ur happy and get what u want good 4u.

Dood... u got a Dell

LOL....
About the customer support,I wonder if it's local or outsourced firms that took our calls :?:

both.
If you call at night you will never get a native english speaker and they probably don't eat cow.

Nothing really wrong with Dell if you like their product...however they are in some serious financial difficulty right now so if you got a 3 year warrenty from them recently it might not be as good as you might hope.

Thats most types of telephone support. Its hard for a company to choose worker A. who will work for a couple of dollars a day over worker B. who wants to make 12-20 dollars an hour.

Man, I called them earlier this week to come fix my Lapptop and they must be on a different calander. 2-3 business days? Do they mean 24 hour days or like 72 hour days. Its friday and I still havent seen any dell guys....and that doesnt change the fact that I need my laptop

Dell makes the best computers ever.......for me to poop on!

You do know Dell doesn't "MAKE" anything? They just assemble parts

They have contact centers in Belleville Ontario (bilingual queue), London Ontario, Nova Scotia, British Columbia and Bangalore India (that I know of). Doesn't really matter which continent you get- it all depends on the agent.

Often the cheapest parts on the market also.
My power supply is made by who?

I wouldnt touch a Dell Desktop with a bargepole, but I do quite like their laptops.

The are one of the largest, and best laptop manufacturers imho.