Archived from groups: microsoft.public.win2000.general (More info?)

Hi,
 
I've got a W2K Server box and I've been backing up with Veritas 9.0 for a  
while, I do backup Exchange using the 2000 backup utility to another  
computer. I'm not sure if that information is even relevant, anyway, I have  
a Compaq DAT 40 internal tapedrive in the server but I can't see it from the  
2000 backup utility is there something I can do to be able to use it or even  
see it with the 2000 Backup utility.
 
Thanks Craig

Archived from groups: microsoft.public.win2000.general (More info?)

Hi,
Is your removable storage service running? do u have the latest drivers and  
firmware for the tape? Is your tape drive on windows 2000 hcl?
 
Lukesh
 
"stjoe5373@news.postalias" wrote:
 
> Hi,
>  
> I've got a W2K Server box and I've been backing up with Veritas 9.0 for a  
> while, I do backup Exchange using the 2000 backup utility to another  
> computer. I'm not sure if that information is even relevant, anyway, I have  
> a Compaq DAT 40 internal tapedrive in the server but I can't see it from the  
> 2000 backup utility is there something I can do to be able to use it or even  
> see it with the 2000 Backup utility.
>  
> Thanks Craig  
>  
>  
>

Archived from groups: microsoft.public.win2000.general (More info?)

Hello Craig,
 
Thank you for using newsgroup! I am sorry for the delayed response due to  
weekend.
 
For this issue, does the issue always happen? I'd like to provide you with  
the following suggestions to troubleshoot:
 
Suggestion1.
===============
When the issue happens, please verify if the Removable Storage service has  
been started. You may follow these to check:
1. Click Start\Run, and type services.msc
2. In the right pane, you will find the Removable Storage service.
3. Make sure startup type has been configured to Started.
 
Suggestion2.
===============
Download and install the latest drivers for the tape drive.
 
Suggestion3.
===============
Remove filter driver from Windows Registry.
 
To do so, delete LowerFilter VALUE of "PXHELPER" from the following  
Registry keys:  
NOTE: If the PXHelper value is the only value in the LowerFilter key, it is  
safe to delete the entire key.
   
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6D807884-7D21-11C
F-801C-08002BE10318}\LowerFilter  
 
- and -
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D
0-B181-0000F8753EC4}\LowerFilter    
 
After deleting the PXHELPER value, remove tape drive from Device Manager.  
Reboot the computer to allow the system to redetect the tape drive.  
 
For more information, please refer to the following MS KB articles:
 
216328 Installed Tape Device Is Not Recognized by Removable Storage Manager
http://support.microsoft.com/?id=216328
 
235032 Problems with a Damaged Removable Storage Manager Database
http://support.microsoft.com/?id=235032
 
274053 Restore from Backup May Not Work Correctly on HP Travan Tape Drives
http://support.microsoft.com/?id=274053
 
Hope the suggestions are helpful!
 
Thanks & Regards,
 
Ken Zhao
 
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
 
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--------------------
| From: <stjoe5373@news.postalias>
| Subject: Backup
| Date: Fri, 9 Sep 2005 08:05:19 -0400
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|  
| Hi,
|  
| I've got a W2K Server box and I've been backing up with Veritas 9.0 for a  
| while, I do backup Exchange using the 2000 backup utility to another  
| computer. I'm not sure if that information is even relevant, anyway, I  
have  
| a Compaq DAT 40 internal tapedrive in the server but I can't see it from  
the  
| 2000 backup utility is there something I can do to be able to use it or  
even  
| see it with the 2000 Backup utility.
|  
| Thanks Craig  
|  
|  
|