Archived from groups: comp.dcom.voice-over-ip (More info?)

We've recently move our home phone to Vonage from Qwest local service
and AT&T long distance. Qwest has ended our regular service and in fact
gave us a refund. AT&T is refusing to end our long distance service. We
still keep getting monthly bills even though I have called several
times. They say they can't do anything until the are officially
notified by Qwest, which says the notifical was sent awhile back.

Any suggestions on how to deal with AT&T. The company is totally
unresponsive and I can't talk to anyone other than their regular
customer service.

Thanks

John

Archived from groups: comp.dcom.voice-over-ip (More info?)

"JJS" <johnspilker@msn.com> wrote in message
news:1118206296.459459.83640@o13g2000cwo.googlegroups.com...
> We've recently move our home phone to Vonage from Qwest local service
> and AT&T long distance. Qwest has ended our regular service and in fact
> gave us a refund. AT&T is refusing to end our long distance service. We
> still keep getting monthly bills even though I have called several
> times. They say they can't do anything until the are officially
> notified by Qwest, which says the notifical was sent awhile back.
>
> Any suggestions on how to deal with AT&T. The company is totally
> unresponsive and I can't talk to anyone other than their regular
> customer service.

Stop paying the bills and wait for them to take you to court. Then show
them the proof that you asked them to end service.

You do *have* proof, right..?

Ivor

Archived from groups: comp.dcom.voice-over-ip (More info?)

JJS wrote:
> We've recently move our home phone to Vonage from Qwest local service
> and AT&T long distance. Qwest has ended our regular service and in fact
> gave us a refund. AT&T is refusing to end our long distance service. We
> still keep getting monthly bills even though I have called several
> times. They say they can't do anything until the are officially
> notified by Qwest, which says the notifical was sent awhile back.
>
> Any suggestions on how to deal with AT&T. The company is totally
> unresponsive and I can't talk to anyone other than their regular
> customer service.

Don't. Instead, talk to Quest and have them complete the port of both
local and long distance service.

Archived from groups: comp.dcom.voice-over-ip (More info?)

Thanks for the insight. I've contacted Qwest again and have asked them
to again notify AT&T. If that doesn't produce any results, I'll file a
complaint with the FCC.

Archived from groups: comp.dcom.voice-over-ip (More info?)

JJS wrote:

> Thanks for the insight. I've contacted Qwest again and have asked them
> to again notify AT&T. If that doesn't produce any results, I'll file a
> complaint with the FCC.
>

FYI, it is WAY more complex than just "notify" ATT, not that you and I
would know this. I had to get my problem escalated to the front office
before they did a real "port" of the number, and I even had to pay my
'old' phone company (ATT did reimburse me) - it was terribly
complicated and time consuming.

Things are MUCH faster if you get a new number.

Archived from groups: comp.dcom.voice-over-ip (More info?)

On Fri, 10 Jun 2005 16:48:21 GMT, Rick Merrill wrote in
news:cYadnRdzV_vJWTTfRVn-hg@comcast.com:

> JJS wrote:
>
>> Thanks for the insight. I've contacted Qwest again and
>> have asked them to again notify AT&T. If that doesn't
>> produce any results, I'll file a complaint with the FCC.
>>
>
> FYI, it is WAY more complex than just "notify" ATT, not
> that you and I would know this. I had to get my problem
> escalated to the front office before they did a real "port"
> of the number, and I even had to pay my 'old' phone company
> (ATT did reimburse me) - it was terribly complicated and
> time consuming.

I had a problem with a credit card that was branded with a major
public company's name. Couldn't find anyone who would take
responsibility for solving the problem, so I did a couple of
minutes of research finding out who the individual was who
issued the utility's press releases. Called her, explained the
problem telling her that they had four hours to get it taken
care of before I started calling my contacts in the Florida
media.

The problem was solved, with apologies, within half an hour.

Flatus

Archived from groups: comp.dcom.voice-over-ip (More info?)

Flatus Ohlfahrt wrote:

> On Fri, 10 Jun 2005 16:48:21 GMT, Rick Merrill wrote in
> news:cYadnRdzV_vJWTTfRVn-hg@comcast.com:
>
>
>>JJS wrote:
>>
>>
>>>Thanks for the insight. I've contacted Qwest again and
>>>have asked them to again notify AT&T. If that doesn't
>>>produce any results, I'll file a complaint with the FCC.
>>>
>>
>>FYI, it is WAY more complex than just "notify" ATT, not
>>that you and I would know this. I had to get my problem
>>escalated to the front office before they did a real "port"
>>of the number, and I even had to pay my 'old' phone company
>>(ATT did reimburse me) - it was terribly complicated and
>>time consuming.
>
>
> I had a problem with a credit card that was branded with a major
> public company's name. Couldn't find anyone who would take
> responsibility for solving the problem, so I did a couple of
> minutes of research finding out who the individual was who
> issued the utility's press releases. Called her, explained the
> problem telling her that they had four hours to get it taken
> care of before I started calling my contacts in the Florida
> media.
>
> The problem was solved, with apologies, within half an hour.
>
> Flatus

Well done. Many yrs ago we lost power for several days! I could get
through only once to the power company. So I called the hot water people
and told them I'll be using the water in the hot water heater, and when
the power came on again wouldn't it burn out the coils in THEIR hot
water heater? We had three repair trucks there within the hour!