Archived from groups: microsoft.public.pocketpc (More info?)

Just thought I'd let everyone know about an apparent hardware failure of a
new e805 I recently purchased...

Based on user comments, features, and reviews, on 4-22-04 I ordered an e805
from www.outpost.com for $549.99 as an upgrade to my trusty old Cassiopeia
E-125 I've been using daily for several years. Initially I've been very
pleased with the e805, except I wish it had Bluetooth in addition to WiFi.
It's a huge step up in both speed and features from my old Casio. The only
small nit-pick I could find with my e805 is the little rubber door (flap
really) on the bottom of the unit that covers the tiny white battery on/off
switch. This little rubber door doesn't stay seated in the recess provided
for it... the way it's molded and the case is constructed it can't. It
doesn't snap in there. Anyway, it sort of protrudes out slightly on the
bottom of the case just waiting to be caught on something and ripped
completely off someday. A small quality oversight in my mind.

I'm a Purchasing Administrator a factory and I use my PDA heavily at work
all day and it's constantly synced with my work PC. I take it with me to
meetings to jot short notes and tasks as things come to mind. In boring
meetings I catch up on reading email, news, etc. I have an SD card
installed for extra memory and several 3rd party software applications
(love the Resco products). I take it home each night and on weekends so I
have access to important files, contacts and telephone numbers in case
emergencies arrive. It's an extension of my work PC when I'm not at my
desk.

As usual, last Friday before leaving work I tucked it into its padded
leather case and didn't touch it again until Monday morning when I once
again arrived back at work. When I pulled it out of the case, the unit had
an appointment notice on the screen which I attempted to "dismiss." After
tapping the screen to clear the appointment, the unit froze and would not
accept any additional screen or key inputs.

Not overly concerned (yet), I performed a soft reset, the unit seemed to
reboot as normal, but then it immediately rebooted itself again and
ultimately froze. I attempted several more soft resets without any
response. With a sinking feeling I next tried a hard reset and this
initially seemed to do the trick. The unit rebooted, the initial welcome
screen appeared, and it went through the stylus recalibration. Of course
now I had a freshly initialized unit and had lost all of my settings and
3rd party software, etc.

Not to worry I though... since I had the unit set to automatically do a
full backup to the SD card at 1:00am each Sunday morning, I had a fresh
backup file to restore from. I did the restore, and after resyncing with my
PC, almost everything seemed back to normal. I did loose a few custom
settings with some 3rd part applications that weren't restored for some
reason.

When using the newly restored unit, almost right away I started
experiencing somewhat unpredictable soft-resets not initialed by me. These
resets would sometimes occur when I'd close an application (tap the circled
"X" in the upper right corner of the application). Over a couple of hours
of use these soft-resets increased in frequency and ultimately evolved into
multiple resets in a row followed by the unit completely freezing with the
screen blank but dimly lit. No matter of screen taps or pressing buttons
would unfreeze the device *except* pressing the recessed soft-reset button.
After a time that didn't work. Finally even hard resets or turning the
battery off and on wouldn't unfreeze the unit.

Oh... the battery was fully charged for all of this.

I called Toshiba tech support this morning, and since I have 319 days left
in my warrantee, they are sending out a prepaid FedEx box to retrieve the
unit to a repair depot. They told me to expect a 3-5 day turn-around upon
receipt of the unit at the depot and they'll pay to ship it back.

In the mean time I've gone back to using my trusty old Cassiopeia while my
fancy expensive new Toshiba sits here waiting to go back home for repair.
Needless to say I'm disappointed that my new e805 only lasted about a
month. I hope I don't have a lemon on my hands!

I'll post an update when I get the e805 back from Toshiba.

Have a nice day,

John L.

Archived from groups: microsoft.public.pocketpc (More info?)

"John A. Landry" <gyroREMOVETHISpilot001@earthlink.net> wrote in
news:10ceje2mj012jcd@news20.forteinc.com:

> I called Toshiba tech support this morning, and since I have 319 days
> left in my warrantee, they are sending out a prepaid FedEx box to
> retrieve the unit to a repair depot. They told me to expect a 3-5 day
> turn-around upon receipt of the unit at the depot and they'll pay to
> ship it back.

UPDATE:

A prepaid FedEx return box arrived today from Toshiba, and my e805 was
picked up this afternoon.

Now we'll see how long this repair / replacement takes!

John L.

Archived from groups: microsoft.public.pocketpc (More info?)

Hi John:
I've just sent mine back for the third time:
#1: http://msmvps.com/spiderwebwoman/posts/5480.aspx
#2: http://msmvps.com/spiderwebwoman/posts/6565.aspx
#3: #3: not blogged yet. I put it in my purse and I guess the Record button
got bumped and it recorded for about an hour and locked up. Under battery
power, I couldn't turn it off - every time I turned it off, it turned it
self back on again. I tried two hard resets (at Toshiba's recommendation)
one for 10 minutes and the other for two hours - it didn't fix it. I sent
it back yesterday morning.

--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
http://www.spiderwebwoman.com/resources/
Connect to the Newsgroups with Outlook Express
http://www.tushar-mehta.com/misc_t [...] index.html




"John A. Landry" <gyroREMOVETHISpilot001@earthlink.net> wrote in message
news:10ceje2mj012jcd@news20.forteinc.com...
> Just thought I'd let everyone know about an apparent hardware failure of a
> new e805 I recently purchased...
>
> Based on user comments, features, and reviews, on 4-22-04 I ordered an
e805
> from www.outpost.com for $549.99 as an upgrade to my trusty old Cassiopeia
> E-125 I've been using daily for several years. Initially I've been very
> pleased with the e805, except I wish it had Bluetooth in addition to WiFi.
> It's a huge step up in both speed and features from my old Casio. The only
> small nit-pick I could find with my e805 is the little rubber door (flap
> really) on the bottom of the unit that covers the tiny white battery
on/off
> switch. This little rubber door doesn't stay seated in the recess provided
> for it... the way it's molded and the case is constructed it can't. It
> doesn't snap in there. Anyway, it sort of protrudes out slightly on the
> bottom of the case just waiting to be caught on something and ripped
> completely off someday. A small quality oversight in my mind.
>
> I'm a Purchasing Administrator a factory and I use my PDA heavily at work
> all day and it's constantly synced with my work PC. I take it with me to
> meetings to jot short notes and tasks as things come to mind. In boring
> meetings I catch up on reading email, news, etc. I have an SD card
> installed for extra memory and several 3rd party software applications
> (love the Resco products). I take it home each night and on weekends so I
> have access to important files, contacts and telephone numbers in case
> emergencies arrive. It's an extension of my work PC when I'm not at my
> desk.
>
> As usual, last Friday before leaving work I tucked it into its padded
> leather case and didn't touch it again until Monday morning when I once
> again arrived back at work. When I pulled it out of the case, the unit had
> an appointment notice on the screen which I attempted to "dismiss." After
> tapping the screen to clear the appointment, the unit froze and would not
> accept any additional screen or key inputs.
>
> Not overly concerned (yet), I performed a soft reset, the unit seemed to
> reboot as normal, but then it immediately rebooted itself again and
> ultimately froze. I attempted several more soft resets without any
> response. With a sinking feeling I next tried a hard reset and this
> initially seemed to do the trick. The unit rebooted, the initial welcome
> screen appeared, and it went through the stylus recalibration. Of course
> now I had a freshly initialized unit and had lost all of my settings and
> 3rd party software, etc.
>
> Not to worry I though... since I had the unit set to automatically do a
> full backup to the SD card at 1:00am each Sunday morning, I had a fresh
> backup file to restore from. I did the restore, and after resyncing with
my
> PC, almost everything seemed back to normal. I did loose a few custom
> settings with some 3rd part applications that weren't restored for some
> reason.
>
> When using the newly restored unit, almost right away I started
> experiencing somewhat unpredictable soft-resets not initialed by me. These
> resets would sometimes occur when I'd close an application (tap the
circled
> "X" in the upper right corner of the application). Over a couple of hours
> of use these soft-resets increased in frequency and ultimately evolved
into
> multiple resets in a row followed by the unit completely freezing with the
> screen blank but dimly lit. No matter of screen taps or pressing buttons
> would unfreeze the device *except* pressing the recessed soft-reset
button.
> After a time that didn't work. Finally even hard resets or turning the
> battery off and on wouldn't unfreeze the unit.
>
> Oh... the battery was fully charged for all of this.
>
> I called Toshiba tech support this morning, and since I have 319 days left
> in my warrantee, they are sending out a prepaid FedEx box to retrieve the
> unit to a repair depot. They told me to expect a 3-5 day turn-around upon
> receipt of the unit at the depot and they'll pay to ship it back.
>
> In the mean time I've gone back to using my trusty old Cassiopeia while my
> fancy expensive new Toshiba sits here waiting to go back home for repair.
> Needless to say I'm disappointed that my new e805 only lasted about a
> month. I hope I don't have a lemon on my hands!
>
> I'll post an update when I get the e805 back from Toshiba.
>
> Have a nice day,
>
> John L.

Archived from groups: microsoft.public.pocketpc (More info?)

On 09 Jun 2004, "Kathleen Anderson [MVP - FP]" <spiderwebwoman@mvps.org>
wrote in microsoft.public.pocketpc:

> I've just sent mine back for the third time:

Kathy (or do you prefer to be called Kathleen),

I read your blog and this certainly isn't the kind of news I wanted to
hear.

I'm hoping this problem isn't a forbearer of a troubled future with my new
Toshiba. I'm hoping maybe some good will come out of this for both of us.
Like maybe since our e805's are getting such great personal attention,
testing, and repair by Toshiba (haha), in the end they should be better
than the average lot off the assembly line... right?

Why do I think not?

John L.

Archived from groups: microsoft.public.pocketpc (More info?)

On Thu, 10 Jun 2004 14:43:57 -0000, "John A. Landry"
<gyroREMOVETHISpilot001@earthlink.net> wrote:

>On 09 Jun 2004, "Kathleen Anderson [MVP - FP]" <spiderwebwoman@mvps.org>
>wrote in microsoft.public.pocketpc:
>
>> I've just sent mine back for the third time:
>
>Kathy (or do you prefer to be called Kathleen),
>
>I read your blog and this certainly isn't the kind of news I wanted to
>hear.
>
>I'm hoping this problem isn't a forbearer of a troubled future with my new
>Toshiba. I'm hoping maybe some good will come out of this for both of us.
>Like maybe since our e805's are getting such great personal attention,
>testing, and repair by Toshiba (haha), in the end they should be better
>than the average lot off the assembly line... right?
>
>Why do I think not?
>
>John L.

Some e805s have problems with the top black plastic piece which causes
constant pressure on the digitizer. Toshiba has a fix for this that
completely corrects the problem for most users. I had mine fixed a
month ago- I sent it to Toshiba on a Monday afternoon and had it back
Thursday morning. No further problems- there's a technical bulletin
on the Toshiba US tech support site.

James Kendrick
www.pocketpctools.com
.....using mobile devices since they weighed 30 lbs.

Archived from groups: microsoft.public.pocketpc (More info?)

John A. Landry <gyroREMOVETHISpilot001@earthlink.net> wrote:
> On 09 Jun 2004, "Kathleen Anderson [MVP - FP]"
> <spiderwebwoman@mvps.org> wrote in microsoft.public.pocketpc:
>
>> I've just sent mine back for the third time:
>
> Kathy (or do you prefer to be called Kathleen),

Kathleen - thanks for asking :-)

>
> I read your blog and this certainly isn't the kind of news I wanted to
> hear.
>
> I'm hoping this problem isn't a forbearer of a troubled future with
> my new Toshiba. I'm hoping maybe some good will come out of this for
> both of us. Like maybe since our e805's are getting such great
> personal attention, testing, and repair by Toshiba (haha), in the end
> they should be better than the average lot off the assembly line...
> right?
>
> Why do I think not?
>
> John L.

My daughter just called - FedEx delivered my package to her office this
morning. It should be interesting to see if they've repaired it or replaced
it. I'm going to call and see exactly what they did this time.

I'm wondering if there's a "Lemon Law" for PocketPCs?


--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
http://www.spiderwebwoman.com/resources/
Connect to the Newsgroups with Outlook Express
http://www.tushar-mehta.com/misc_t [...] index.html

Archived from groups: microsoft.public.pocketpc (More info?)

James Kendrick <jkendrick@pockpctools.com> wrote:
> On Thu, 10 Jun 2004 14:43:57 -0000, "John A. Landry"
> <gyroREMOVETHISpilot001@earthlink.net> wrote:
>
>> On 09 Jun 2004, "Kathleen Anderson [MVP - FP]"
>> <spiderwebwoman@mvps.org> wrote in microsoft.public.pocketpc:
>>
>>> I've just sent mine back for the third time:
>>
>> Kathy (or do you prefer to be called Kathleen),
>>
>> I read your blog and this certainly isn't the kind of news I wanted
>> to hear.
>>
>> I'm hoping this problem isn't a forbearer of a troubled future with
>> my new Toshiba. I'm hoping maybe some good will come out of this
>> for both of us. Like maybe since our e805's are getting such great
>> personal attention, testing, and repair by Toshiba (haha), in the
>> end they should be better than the average lot off the assembly
>> line... right?
>>
>> Why do I think not?
>>
>> John L.
>
> Some e805s have problems with the top black plastic piece which causes
> constant pressure on the digitizer. Toshiba has a fix for this that
> completely corrects the problem for most users. I had mine fixed a
> month ago- I sent it to Toshiba on a Monday afternoon and had it back
> Thursday morning. No further problems- there's a technical bulletin
> on the Toshiba US tech support site.
>

James:
I saw that bulletin and I've read about in it some of the other forums. That
*may* be what they did the first time I sent it in for repair - I will try
and find out.

I will say one positive thing about Toshiba's service - they do send the RMA
boxes and return the devices very quickly. I called last Thursday and the
RMA box was delivered on Friday - I dropped it in the FedEx Express drop-off
box Tuesday morning and it's back already on Friday morning.

--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
http://www.spiderwebwoman.com/resources/
Connect to the Newsgroups with Outlook Express
http://www.tushar-mehta.com/misc_t [...] index.html

Archived from groups: microsoft.public.pocketpc (More info?)

Kathleen Anderson [MVP - FP] <spiderwebwoman@mvps.org> wrote:
> John A. Landry <gyroREMOVETHISpilot001@earthlink.net> wrote:
>> On 09 Jun 2004, "Kathleen Anderson [MVP - FP]"
>> <spiderwebwoman@mvps.org> wrote in microsoft.public.pocketpc:
>>
>>> I've just sent mine back for the third time:
>>
>> Kathy (or do you prefer to be called Kathleen),
>
> Kathleen - thanks for asking :-)
>
>>
>> I read your blog and this certainly isn't the kind of news I wanted
>> to hear.
>>
>> I'm hoping this problem isn't a forbearer of a troubled future with
>> my new Toshiba. I'm hoping maybe some good will come out of this for
>> both of us. Like maybe since our e805's are getting such great
>> personal attention, testing, and repair by Toshiba (haha), in the end
>> they should be better than the average lot off the assembly line...
>> right?
>>
>> Why do I think not?
>>
>> John L.
>
> My daughter just called - FedEx delivered my package to her office
> this morning. It should be interesting to see if they've repaired it
> or replaced it. I'm going to call and see exactly what they did this
> time.
>

I've got the e805 back, charged it up, restored from SD card, and fired up
ActiveSync - so far, so good.

I called Toshiba - they said "we reprogrammed the unit with new software -
the OS". Not Windows Mobile 2003 SE - he said it wasn't available to them
(huh?). He said it was the latest version, with patches, of the original OS
that came with the e805 when I bought it. I checked and it says it's
4.20.1081 (Build 13100). Does this jive with what anyone else is running on
their e805?


--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
http://www.spiderwebwoman.com/resources/

Archived from groups: microsoft.public.pocketpc (More info?)

On Fri, 11 Jun 2004 13:48:30 -0400, "Kathleen Anderson [MVP - FP]"
<spiderwebwoman@mvps.org> wrote:

>Kathleen Anderson [MVP - FP] <spiderwebwoman@mvps.org> wrote:
>> John A. Landry <gyroREMOVETHISpilot001@earthlink.net> wrote:
>>> On 09 Jun 2004, "Kathleen Anderson [MVP - FP]"
>>> <spiderwebwoman@mvps.org> wrote in microsoft.public.pocketpc:
>>>
>>>> I've just sent mine back for the third time:
>>>
>>> Kathy (or do you prefer to be called Kathleen),
>>
>> Kathleen - thanks for asking :-)
>>
>>>
>>> I read your blog and this certainly isn't the kind of news I wanted
>>> to hear.
>>>
>>> I'm hoping this problem isn't a forbearer of a troubled future with
>>> my new Toshiba. I'm hoping maybe some good will come out of this for
>>> both of us. Like maybe since our e805's are getting such great
>>> personal attention, testing, and repair by Toshiba (haha), in the end
>>> they should be better than the average lot off the assembly line...
>>> right?
>>>
>>> Why do I think not?
>>>
>>> John L.
>>
>> My daughter just called - FedEx delivered my package to her office
>> this morning. It should be interesting to see if they've repaired it
>> or replaced it. I'm going to call and see exactly what they did this
>> time.
>>
>
>I've got the e805 back, charged it up, restored from SD card, and fired up
>ActiveSync - so far, so good.
>
>I called Toshiba - they said "we reprogrammed the unit with new software -
>the OS". Not Windows Mobile 2003 SE - he said it wasn't available to them
>(huh?). He said it was the latest version, with patches, of the original OS
>that came with the e805 when I bought it. I checked and it says it's
>4.20.1081 (Build 13100). Does this jive with what anyone else is running on
>their e805?

Kathleen,

This is correct. Toshiba had an internal OS update in Dec. 2003 that
was never released to the public. It was used when needed in cases
like yours. The WM2003 SE update that has been on the EU Toshiba web
site for about 3 weeks has still NOT been released in the US. There's
all sorts of links to it and I've in fact upgraded mine.

James Kendrick
www.pocketpctools.com
.....using mobile devices since they weighed 30 lbs.

Archived from groups: microsoft.public.pocketpc (More info?)

In message <vg5kc01tgdut8paiitvo9t3jrkqskj3gt9@4ax.com>, James Kendrick
<jkendrick@pockpctools.com> wrote:

The WM2003 SE update that has been on the EU Toshiba web
> site for about 3 weeks has still NOT been released in the US. There's
> all sorts of links to it and I've in fact upgraded mine.
>

I don't know why, but Toshiba always seems to release patches and upgrades
on the European site first. Whan I had an e740 and an e755 after that, I always
got my patches and updates from tha European site. They usually don't show
up one the U.S. site for months.

Don
--
Posted with Ink Spot (for PocketPC) from DejaVu Software, Inc.
Usenet wherever you are - http://www.dejavusoftware.com/

Archived from groups: microsoft.public.pocketpc (More info?)

James Kendrick <jkendrick@pockpctools.com> wrote:
> On Fri, 11 Jun 2004 13:48:30 -0400, "Kathleen Anderson [MVP - FP]"
> <spiderwebwoman@mvps.org> wrote:
>
>> Kathleen Anderson [MVP - FP] <spiderwebwoman@mvps.org> wrote:
>>> John A. Landry <gyroREMOVETHISpilot001@earthlink.net> wrote:
>>>> On 09 Jun 2004, "Kathleen Anderson [MVP - FP]"
>>>> <spiderwebwoman@mvps.org> wrote in microsoft.public.pocketpc:
>>>>
>>>>> I've just sent mine back for the third time:
>>>>
>>>> Kathy (or do you prefer to be called Kathleen),
>>>
>>> Kathleen - thanks for asking :-)
>>>
>>>>
>>>> I read your blog and this certainly isn't the kind of news I wanted
>>>> to hear.
>>>>
>>>> I'm hoping this problem isn't a forbearer of a troubled future with
>>>> my new Toshiba. I'm hoping maybe some good will come out of this
>>>> for both of us. Like maybe since our e805's are getting such great
>>>> personal attention, testing, and repair by Toshiba (haha), in the
>>>> end they should be better than the average lot off the assembly
>>>> line... right?
>>>>
>>>> Why do I think not?
>>>>
>>>> John L.
>>>
>>> My daughter just called - FedEx delivered my package to her office
>>> this morning. It should be interesting to see if they've repaired it
>>> or replaced it. I'm going to call and see exactly what they did this
>>> time.
>>>
>>
>> I've got the e805 back, charged it up, restored from SD card, and
>> fired up ActiveSync - so far, so good.
>>
>> I called Toshiba - they said "we reprogrammed the unit with new
>> software - the OS". Not Windows Mobile 2003 SE - he said it wasn't
>> available to them (huh?). He said it was the latest version, with
>> patches, of the original OS that came with the e805 when I bought
>> it. I checked and it says it's
>> 4.20.1081 (Build 13100). Does this jive with what anyone else is
>> running on their e805?
>
> Kathleen,
>
> This is correct. Toshiba had an internal OS update in Dec. 2003 that
> was never released to the public. It was used when needed in cases
> like yours. The WM2003 SE update that has been on the EU Toshiba web
> site for about 3 weeks has still NOT been released in the US. There's
> all sorts of links to it and I've in fact upgraded mine.
>

Well, whatever this OS update is, it did not solve the problem. I am sitting
here watching the thing turn itself off and then turn itself on, over and
over again (while I'm on hold waiting for Toshiba Tech Support to pick up -
I've been on hold for 30 minutes).


--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
http://www.spiderwebwoman.com/resources/

Archived from groups: microsoft.public.pocketpc (More info?)

Kathleen Anderson [MVP - FP] <spiderwebwoman@mvps.org> wrote:
> Well, whatever this OS update is, it did not solve the problem. I am
> sitting here watching the thing turn itself off and then turn itself
> on, over and over again (while I'm on hold waiting for Toshiba Tech
> Support to pick up - I've been on hold for 30 minutes).

Toshiba is replacing my e805 - they are sending a box to collect the broken
one and will send a new one as soon as they get the old one back.

--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
http://www.spiderwebwoman.com/resources/

Archived from groups: microsoft.public.pocketpc (More info?)

On 13 Jun 2004, "Kathleen Anderson [MVP - FP]" <spiderwebwoman@mvps.org>
wrote in microsoft.public.pocketpc:

> Kathleen Anderson [MVP - FP] <spiderwebwoman@mvps.org> wrote:
>> Well, whatever this OS update is, it did not solve the problem. I am
>> sitting here watching the thing turn itself off and then turn itself
>> on, over and over again (while I'm on hold waiting for Toshiba Tech
>> Support to pick up - I've been on hold for 30 minutes).
>
> Toshiba is replacing my e805 - they are sending a box to collect the
> broken one and will send a new one as soon as they get the old one
> back.

Kathleen,

I just got my e805 back this morning via FedEx.

To recap:

I called Toshiba tech support on Monday of last week - the return box
arrived on Tuesday - was shipped out Tuesday evening - came back today
(Monday a week later).

Today:

I opened the box, checked the serial number on the unit to verify it was
the original one I sent them. It was.. it hadn't been replaced.

Slid the white battery switch to the left - the blue shade boot screen
appeared - multicolored "wait" symbol briefly appeared - "tap-to-start"
welcome screen appears with chime sounding - align screen appears. I'm
thinking so far so good! Unfortunately my luck runs out when I attempted
to go through the alignment screen.

I immediately noticed the unit was sluggish and unresponsive when I would
touch the screen with the cursor to confirm an alignment point. At some
points I had to tap and/or press the alignment point 8 or more times
before the cursor would move on to the next spot. When I finally made it
through all of the alignment points, the alignment function started
over... and over... and over... and over... apparently stuck in an
endless loop! Getting through each alignment process was frustrating
because of the sluggishness and lack of response.

I tried a soft reset several times... no better. Tried turning the
battery switch off and on... no difference. Tried it with the AC adapter
plugged in... no help either.

Called Toshiba tech support again and got the same guy as the first time
(Rick). I asked what they'd done the first time the unit was in for
repair and he said their notes indicated they couldn't find anything
wrong with it (huh?) and they simply "re-imaged" the unit (re-flashed the
firmware). He thought the next time they'd start by replacing the touch
screen.

When I asked him about multi-returns like this, he said he rarely hears
of it on this mondel. He was very apologetic for the situation and said
he hoped the repair facility wouldn't be too upset about the nasty note
he wrote them in the computer.

So now I wait for another prepaid return box to arrive tomorrow. [sigh]

Do I smell just a hint of lemon in the air?

Have a great day,

John - still using his slow old Cassiopeia E125 - Landry

Archived from groups: microsoft.public.pocketpc (More info?)

As much as I HATE Toshiba support and have stated that many many times, I
was ALMOST considering purchasing one of the 805's. Why HP doesn't jump
onto the VGA bandwagon I'll never understand. Anyway after reading your
posts I think Toshiba support is once again proving to be "The Lemon" as
much at their hardware. Thanks for the heads up and good luck.

Mitch


"John A. Landry" <gyroREMOVETHISpilot001@earthlink.net> wrote in message
news:10crmv0nr48qi6d@news20.forteinc.com...
> On 13 Jun 2004, "Kathleen Anderson [MVP - FP]" <spiderwebwoman@mvps.org>
> wrote in microsoft.public.pocketpc:
>
> > Kathleen Anderson [MVP - FP] <spiderwebwoman@mvps.org> wrote:
> >> Well, whatever this OS update is, it did not solve the problem. I am
> >> sitting here watching the thing turn itself off and then turn itself
> >> on, over and over again (while I'm on hold waiting for Toshiba Tech
> >> Support to pick up - I've been on hold for 30 minutes).
> >
> > Toshiba is replacing my e805 - they are sending a box to collect the
> > broken one and will send a new one as soon as they get the old one
> > back.
>
> Kathleen,
>
> I just got my e805 back this morning via FedEx.
>
> To recap:
>
> I called Toshiba tech support on Monday of last week - the return box
> arrived on Tuesday - was shipped out Tuesday evening - came back today
> (Monday a week later).
>
> Today:
>
> I opened the box, checked the serial number on the unit to verify it was
> the original one I sent them. It was.. it hadn't been replaced.
>
> Slid the white battery switch to the left - the blue shade boot screen
> appeared - multicolored "wait" symbol briefly appeared - "tap-to-start"
> welcome screen appears with chime sounding - align screen appears. I'm
> thinking so far so good! Unfortunately my luck runs out when I attempted
> to go through the alignment screen.
>
> I immediately noticed the unit was sluggish and unresponsive when I would
> touch the screen with the cursor to confirm an alignment point. At some
> points I had to tap and/or press the alignment point 8 or more times
> before the cursor would move on to the next spot. When I finally made it
> through all of the alignment points, the alignment function started
> over... and over... and over... and over... apparently stuck in an
> endless loop! Getting through each alignment process was frustrating
> because of the sluggishness and lack of response.
>
> I tried a soft reset several times... no better. Tried turning the
> battery switch off and on... no difference. Tried it with the AC adapter
> plugged in... no help either.
>
> Called Toshiba tech support again and got the same guy as the first time
> (Rick). I asked what they'd done the first time the unit was in for
> repair and he said their notes indicated they couldn't find anything
> wrong with it (huh?) and they simply "re-imaged" the unit (re-flashed the
> firmware). He thought the next time they'd start by replacing the touch
> screen.
>
> When I asked him about multi-returns like this, he said he rarely hears
> of it on this mondel. He was very apologetic for the situation and said
> he hoped the repair facility wouldn't be too upset about the nasty note
> he wrote them in the computer.
>
> So now I wait for another prepaid return box to arrive tomorrow. [sigh]
>
> Do I smell just a hint of lemon in the air?
>
> Have a great day,
>
> John - still using his slow old Cassiopeia E125 - Landry