Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati (More info?)

I currently have an open ticket with ATI on the following problem, but I
thought I would seek out the help of the usenet community in hopes of
fixing this.

First here are the specs of my computer:

ASUS P5WD2 Premium motherboard (BIOS 0204)
Intel Pentium 4 3.8Ghz CPU
1GB Corsair TWIN2X1024A-6400 (DDR2-800Mhz)
ATI All-in-Wonder X600 Pro (PCI Express-16)
Maxtor 200GB S-ATA drive (Model 6L200M0) on Intel ICH7 SATA1 connector
WDC 120GB IDE/ATA drive (Model WD1200JB) on BLUE Intel ICH7 Primary IDE
Plextor PX-716SA DVD-RW drive on Intel ICH7 SATA3 connector
Sony 3.5" floppy drive

IDE Configuration -> "Configure SATA As" set to "AHCI" in BIOS.


Windows XP Professional w/SP2 (all critical Windows Updates)

The motherboard has a built-in Realtek ALC882D HD audio codec.

After installing Windows XP Professional w/SP2, I install all the
appropriate drivers, such as the Intel Chipset drivers, NIC drivers, etc.

I then install the audio drivers that I downloaded from
http://www.realtek.com.tw/
The driver I downloaded is the Realtek 880D version 1.22 audio driver.
It installs just fine, and I get audio, and the Realtek software works
fine too (ie: Realtek HD Audio Manager/Realtek Sound Effect Manager in the
Control Panel)

*** Here is the problem: ***
I then install the video drivers from ATI's web site. The driver I use is
the ATI Catalyst 5.6 drivers (wdm driver, display driver, and control
panel driver)
After the video drivers install, **audio still works** but the Realtek
programs **do not** work anymore! (The 'Realtek HD Sound Effect Manager'
in the Control Panel does not work, neither does the Realtek mixer icon
show up in the systemtray)
The Realtek audio manager loads up in memory (according to Task Manager)
but does not work! I have to kill the RTHDCPL.exe process because it
causes general system slowness and instability.

I tried following ATI's topic #737-19543 which says to load the Realtek
audio drivers *after* installing the Catalyst drivers, but the result is
the same!!

What I believe is happening is some kind of software conflict between ATI
Catalyst 5.6 and Realtek audio drivers.
Or, maybe I am doing something wrong??
Either ATI or Realtek should come out with a 'fix' for this issue?


Does anyone have a similar hardware setup and experience the same
problem?? Anyone with the Realtek ALC882D codec on their motherboard,
using the Realtek audio drivers of course, and ATI Catalyst 5.6 ??

Any help would be appreciated!
TIA

--
William D. Katz "a good skier"

Internet: wkatz@nyx.net
Internet: druid@dorsai.org

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati (More info?)

Well thank god for you.

btw.. why are you using the 25 cent onboard sound in that system.




"William Katz" <wkatz@nyx.net> wrote in message
news:1120881325.991500@irys.nyx.net...
>I currently have an open ticket with ATI on the following problem, but I
> thought I would seek out the help of the usenet community in hopes of
> fixing this.
>
> First here are the specs of my computer:
>
> ASUS P5WD2 Premium motherboard (BIOS 0204)
> Intel Pentium 4 3.8Ghz CPU
> 1GB Corsair TWIN2X1024A-6400 (DDR2-800Mhz)
> ATI All-in-Wonder X600 Pro (PCI Express-16)
> Maxtor 200GB S-ATA drive (Model 6L200M0) on Intel ICH7 SATA1 connector
> WDC 120GB IDE/ATA drive (Model WD1200JB) on BLUE Intel ICH7 Primary IDE
> Plextor PX-716SA DVD-RW drive on Intel ICH7 SATA3 connector
> Sony 3.5" floppy drive
>
> IDE Configuration -> "Configure SATA As" set to "AHCI" in BIOS.
>
>
> Windows XP Professional w/SP2 (all critical Windows Updates)
>
> The motherboard has a built-in Realtek ALC882D HD audio codec.
>
> After installing Windows XP Professional w/SP2, I install all the
> appropriate drivers, such as the Intel Chipset drivers, NIC drivers, etc.
>
> I then install the audio drivers that I downloaded from
> http://www.realtek.com.tw/
> The driver I downloaded is the Realtek 880D version 1.22 audio driver.
> It installs just fine, and I get audio, and the Realtek software works
> fine too (ie: Realtek HD Audio Manager/Realtek Sound Effect Manager in the
> Control Panel)
>
> *** Here is the problem: ***
> I then install the video drivers from ATI's web site. The driver I use is
> the ATI Catalyst 5.6 drivers (wdm driver, display driver, and control
> panel driver)
> After the video drivers install, **audio still works** but the Realtek
> programs **do not** work anymore! (The 'Realtek HD Sound Effect Manager'
> in the Control Panel does not work, neither does the Realtek mixer icon
> show up in the systemtray)
> The Realtek audio manager loads up in memory (according to Task Manager)
> but does not work! I have to kill the RTHDCPL.exe process because it
> causes general system slowness and instability.
>
> I tried following ATI's topic #737-19543 which says to load the Realtek
> audio drivers *after* installing the Catalyst drivers, but the result is
> the same!!
>
> What I believe is happening is some kind of software conflict between ATI
> Catalyst 5.6 and Realtek audio drivers.
> Or, maybe I am doing something wrong??
> Either ATI or Realtek should come out with a 'fix' for this issue?
>
>
> Does anyone have a similar hardware setup and experience the same
> problem?? Anyone with the Realtek ALC882D codec on their motherboard,
> using the Realtek audio drivers of course, and ATI Catalyst 5.6 ??
>
> Any help would be appreciated!
> TIA
>
> --
> William D. Katz "a good skier"
>
> Internet: wkatz@nyx.net
> Internet: druid@dorsai.org

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati (More info?)

In alt.comp.periphs.mainboard.asus Ted Lozenge <tlozenge@calllozenge.com> wrote:
> Well thank god for you.
>
> btw.. why are you using the 25 cent onboard sound in that system.

I was going to reply via email to you, but since it bounced back with
'Host uknown' I just posted a follow up:

The onboard sound is pretty good. These days, newer motherboards like the
one I have, are getting better sound codecs. Besides, I am not that big
of an audiophile. The ALC882D High Definition audio is fine for me.

Anyway, was there any particular reason you replied with a follow up to my
post, or did you hopefully have something useful to contribute?

William

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati (More info?)

William Katz <wkatz@nyx.net> wrote:
> milleron <millerdot90@spamlessosu.edu> wrote:
>> I don't have that motherboard, but I do have an Asus board (A8N-SLI
>> Premium) with Realtek onboard sound (different chip from yours) and an
>> ATI card. My Realtek software does work with Cat 5.6, BUT the sound
>> is not flawless. When playing streaming audio from Rhapsody, quick
>> mouse movements not only interrupt the sound but make it skip both
>> backwards and forwards. Slow mouse movements cause no problem.
>> I think this is pretty clearly a conflict between the two drivers.
>> Cat 5.6 causes no sound problems on my other ATI-equipped computer
>> which has an Audigy card in it.
>>
>> Sorry I don't have a solution for you, but I thought you might find my
>> experience useful in corresponding with ATI or Realtek. I'm not
>> assuming that this is a problem with the Catalyst drivers. It might
>> just as easily be poor coding in the Realtek drivers/'software.
>> My sound quality, by the way, is entirely satisfactory for this
>> non-audiophile.
>>
>> Ron
>
> Ron,
> Thanks for this info.
> I actually have sent an email to Realtek as well, but have not heard back
> from them yet. This was was four days ago.
> Maybe it has to do with the 'ATI WDM Rage Theater Audio' driver part of
> Catalyst 5.6? I'm not exactly sure, but I know it must be something with
> ATI and Realtek drivers/software not being 100% kosher together.
>
> If this doesn't get resolved, either by ATI or Realtek (or even ASUS? ->
> new bios update file fixing it??) I see two choices for me:
> - Disable the onboard audio and put in my Soundblaster Audigy 2ZS.
> - Get a different video card, and seperate tv tuner card.
>
> I hope I don't have to go either of these two routes though.

I am following up to my own post, lol.
Anyway, my hardware has slightly changed since my last post:

ASUS P5WD2 Premium motherboard (BIOS 0422)
Intel Pentium 4 3.8Ghz CPU
1GB Corsair TWIN2X1024A-6400 (DDR2-800Mhz)
ATI All-in-Wonder X600 Pro (PCI Express-16) (Maxtor's in RAID0)
Maxtor 200GB S-ATA drive (Model 6L200M0) on Intel ICH7R SATA1 connector
Maxtor 200GB S-ATA drive (Model 6L200S0) on Intel ICH7R SATA2 connector
WDC 120GB IDE/ATA drive (Model WD1200JB) on RED ITE Primary EIDE
Plextor PX-716A DVD-RW drive on BLUE Intel ICH7R Primary IDE
Sony 3.5" floppy drive


I have 2 Maxtor 200GB SATA drives in RAID0 configuration, and I changed
the Plextor PX-716SA (SATA drive) to a PX-716A (IDE/ATAPI drive).

So far, at least 2 other people are experiencing the same issue I am,
regarding ATI's Catalyst driver (with an AIW card) and the P5WD2 Premium
onboard audio (ALC882D).

I still have an open ticket with ATI, and this is the last response I sent
them:

-----ATI ticket-----
Paul,
I believe I am narrowing down on where the problem is.

The WDM Integrated Driver (5-7_xp-2k_wdm_24085.exe)

I downloaded Catalyst 5.7, re-formated my hard drive, re-installed Windows
XP Pro w/SP2, and installed Catalyst 5.7, but the problem still remains.

When you did your test, did you use the All-in-Wonder Radeon X600 Pro or a
non-All-in-Wonder Radeon card????

Why do I think the problem lies within one (or more) of the 6 components
of the Catalyst 5.7 WDM Integrated Driver?... Here:

If I uninstall all 6 components from the Device Manager:
ATI WDM Rage Theater Audio
ATI WDM Rage Theaater Video NSP
ATI WDM Specialized MVD Codec
ATI WDM Specialized PCD Codec
ATI WDM TV Audio Crossbar
ATI WDM TV Tuner

Reboot my computer, the Realtek HD Sound Effect Manager loads up!!!! It
shows up in the system tray, and it works fine in the Control Panel.
Windows finds the 6 WDM components again and installs them.

I tried uninstalling each WDM component indivually and restarting Windows,
but that had no effect on the Realtek software.

I spoke with Realtek support, and they seem to think there is a
non-compliance issue with the audio standards of the Catalyst drivers, in
respect to the All-in-Wonder cards (and WDM drivers)
The Realtek drivers work fine, as well as the Realtek HD Audio Manager
software.
Once the ATI WDM Integrated Driver gets installed, something in the
programming causes a conflict with the Realtek ALC882D (ALC880) software.

I used the Realtek ALC880 R1.22 driver and Catalyst 5.7 driver.

Please test this using the All-in-Wonder Radeon X600 Pro!

I can not be the only one experiencing this particular issue, but in case
I am, that does not necessarily mean there is no problem with ATI's WDM
Drivers!

Please let me know the status, and if you need to contact Realtek or
myself please do so.
Thanks,
William
-----ATI ticket-----


ATI replied back 2 days later saying:
"More tests were conducted using exactly your specifications and all has
worked fine. We could not replicate your issues."
There was some more bull#&*$ lines to that response, but I am not buying
it!

As I state in the beginning of this post, at least 2 other people are
experiencing the same issue! One person replied via email to me, and I
saw another person having the same issue on the asus.com forums!

Realtek still has not replied back to me. If Realtek can get in touch
with ATI, that would be great, but I doubt it.
I have not opened any ticket with ASUS about this.

Any input/comments/solutions would be appreciated.

William

--
William D. Katz "a good skier"

Internet: wkatz@nyx.net

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati (More info?)

replying to my post from July 23, 2005

Okay, so I called Realtek again, and let them know a few other people
emailed me stating that they are experiencing the same exact problems.

I let Realtek know that I would like a resolution to this problem. The
Realtek tech told me that he will contact the engineers in Taiwan and he
will let me know what the status is. He also mentioned that the engineers
in Taiwan are trying to get an ATI AIW card so they can do their own
testing.
Oh, and I have not replied or responded back to ATI yet.

By the way, for those of you reading this thread/post on a web site forum,
please note that I am posting this to Usenet, in the asus and ati
newsgroups. Over recent years, some tech forum web sites relay messages
from different Usenet newsgroups.
I noticed similar messages to this in the asus.com forums as well.

Anyway, hopefully this will get resolved soon, either by Realtek engineers
or *gulp* ATI. My alternative will be to disable the onboard sound and
install my Audigy 2ZS card.

William

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati (More info?)

Does Catalyst 5.8 help any?

Craig in NJ

On 05 Aug 2005 01:03:16 GMT, wkatz@nyx.net (William Katz) wrote:

>replying to my post from July 23, 2005
>
>Okay, so I called Realtek again, and let them know a few other people
>emailed me stating that they are experiencing the same exact problems.
>
>I let Realtek know that I would like a resolution to this problem. The
>Realtek tech told me that he will contact the engineers in Taiwan and he
>will let me know what the status is. He also mentioned that the engineers
>in Taiwan are trying to get an ATI AIW card so they can do their own
>testing.
>Oh, and I have not replied or responded back to ATI yet.
>
>By the way, for those of you reading this thread/post on a web site forum,
>please note that I am posting this to Usenet, in the asus and ati
>newsgroups. Over recent years, some tech forum web sites relay messages
>from different Usenet newsgroups.
>I noticed similar messages to this in the asus.com forums as well.
>
>Anyway, hopefully this will get resolved soon, either by Realtek engineers
>or *gulp* ATI. My alternative will be to disable the onboard sound and
>install my Audigy 2ZS card.
>
>William

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.periphs.videocards.ati (More info?)

In alt.comp.periphs.mainboard.asus CraiginNJ <~UseNameForPrefix~@att.net> wrote:
> Does Catalyst 5.8 help any?
>
> Craig in NJ

I am not sure if Catalyst 5.8 fixes it. The problem is with ATI's WDM
drivers: 5-8_xp-2k_wdm_25203.exe is the latest one (part of Catalyst 5.8)

I am currently using Catalyst 5.6 and Realtek's 880D driver R1.24, which
was released on 8/25/2005. The problem still exists.

Looking at the release notes for Catalyst ATI WDM drivers for 5.7 and 5.8,
it doesn't look like they did anything regarding this.

By the way, Realtek never did get back to me, by phone nor by email.

I got fed up with ATI not acknowledging any problem, and decided to go
with my alternative plan........ I bought a Soundblaster X-Fi Platinum two
days ago!! I will install it either tonight or tomorrow.

I might post a final reply to my open ATI ticket and let them know there
is definitely independent proof that this problem is not specific to me..
that others are experiencing the exact same problem!!

Anyway, onto disabling the onboard audio and installing this nice sweet
Soundblaster X-Fi Platinum!!
Let's just hope the ATI WDM drivers do not affect the Soundblaster
applications or drivers!!!!

William

--
William D. Katz "a good skier"

Internet: wkatz@nyx.net



> On 05 Aug 2005 01:03:16 GMT, wkatz@nyx.net (William Katz) wrote:
>
>>replying to my post from July 23, 2005
>>
>>Okay, so I called Realtek again, and let them know a few other people
>>emailed me stating that they are experiencing the same exact problems.
>>
>>I let Realtek know that I would like a resolution to this problem. The
>>Realtek tech told me that he will contact the engineers in Taiwan and he
>>will let me know what the status is. He also mentioned that the engineers
>>in Taiwan are trying to get an ATI AIW card so they can do their own
>>testing.
>>Oh, and I have not replied or responded back to ATI yet.
>>
>>By the way, for those of you reading this thread/post on a web site forum,
>>please note that I am posting this to Usenet, in the asus and ati
>>newsgroups. Over recent years, some tech forum web sites relay messages
>>from different Usenet newsgroups.
>>I noticed similar messages to this in the asus.com forums as well.
>>
>>Anyway, hopefully this will get resolved soon, either by Realtek engineers
>>or *gulp* ATI. My alternative will be to disable the onboard sound and
>>install my Audigy 2ZS card.
>>
>>William

Archived from groups: alt.comp.periphs.videocards.ati (More info?)

I believe I figured out what was wrong with mine. Winxp 64 has an
update for UAA drivers. I located the NB Articial. Go here and
download the update!

http://www.microsoft.com/downloads [...] laylang=en