Archived from groups: alt.cellular.verizon (More info?)

My most recently upgraded phone, a Samsung, developed problems and I wanted  
to reactivate an older LG VX1 that I have here.  Verizon is refusing to  
activate the phone because it isn't e911 capable.  This has to do with  
getting their network in compliance with a government law requiring e911  
percentages.  I was told that I will have to buy a new phone. Isn't that  
just great for Verizon....not so great for the comsumer.  The arrogant  
little pr*ck at customer service was about as unsympathetic as he could be  
about my situation, which really ticked me off.
Anyway, think twice before buying any used phone, or using one of your old  
ones.  It must be compliant or Verizon won't activate it.

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 13 Aug 2005 12:07:04 -0500, "Dan V." <davander@comcast.net>
wrote:
>My most recently upgraded phone, a Samsung, developed problems and I wanted  
>to reactivate an older LG VX1 that I have here.  Verizon is refusing to  
>activate the phone because it isn't e911 capable.  This has to do with  
>getting their network in compliance with a government law requiring e911  
>percentages.  I was told that I will have to buy a new phone.
 
Try doing it online.  People have said they were able to activate a
non-GPS phone online.
 
>Isn't that  
>just great for Verizon....not so great for the comsumer.  The arrogant  
>little pr*ck at customer service was about as unsympathetic as he could be  
>about my situation, which really ticked me off.
 
Tell them you'll switch to another carrier and see what they do.
 
>Anyway, think twice before buying any used phone, or using one of your old  
>ones.  It must be compliant or Verizon won't activate it.
 
--  
Bob Scheurle            | "There's nobody getting
njtbob@X-verizon-X.net  |  rich writing software."
Remove X's and dashes   |  -- Bill Gates, March 1980

Archived from groups: alt.cellular.verizon (More info?)

I told them I wanted to out of my contract - little arrogant one said no,  
not without buying my way out.
Also, have tried several times on line to activate with no luck, that's why  
I called them .
Once again, it's all about Big Business -- and screw the customer.
 
"Bob Scheurle" <njtbob@X-verizon-X.net> wrote in message  
news:g0dsf158fbnt341f60igkh6rl4d21391u7@4ax.com...
> On Sat, 13 Aug 2005 12:07:04 -0500, "Dan V." <davander@comcast.net>
> wrote:
>>My most recently upgraded phone, a Samsung, developed problems and I  
>>wanted
>>to reactivate an older LG VX1 that I have here.  Verizon is refusing to
>>activate the phone because it isn't e911 capable.  This has to do with
>>getting their network in compliance with a government law requiring e911
>>percentages.  I was told that I will have to buy a new phone.
>
> Try doing it online.  People have said they were able to activate a
> non-GPS phone online.
>
>>Isn't that
>>just great for Verizon....not so great for the comsumer.  The arrogant
>>little pr*ck at customer service was about as unsympathetic as he could be
>>about my situation, which really ticked me off.
>
> Tell them you'll switch to another carrier and see what they do.
>
>>Anyway, think twice before buying any used phone, or using one of your old
>>ones.  It must be compliant or Verizon won't activate it.
>
> --  
> Bob Scheurle            | "There's nobody getting
> njtbob@X-verizon-X.net  |  rich writing software."
> Remove X's and dashes   |  -- Bill Gates, March 1980

Archived from groups: alt.cellular.verizon (More info?)

DV wrote:
> I told them I wanted to out of my contract - little arrogant one said no,  
> not without buying my way out.
> Also, have tried several times on line to activate with no luck, that's why  
> I called them .
> Once again, it's all about Big Business -- and screw the customer.
>  
 
 
I'll be the fist to speak up about big business tactics but your issue  
is a direct result of the e911 mandate required by the government.

Archived from groups: alt.cellular.verizon (More info?)

I don't care what the root cause is...Verizon management needs to find a way  
to comply without penalizing their long time customers.  That's MY issue  
with them.
 
"George" <george@nospam.invalid> wrote in message  
news:04ednWwpnJOz3GPfRVn-pA@adelphia.com...
> DV wrote:
>> I told them I wanted to out of my contract - little arrogant one said no,  
>> not without buying my way out.
>> Also, have tried several times on line to activate with no luck, that's  
>> why I called them .
>> Once again, it's all about Big Business -- and screw the customer.
>>
>
>
> I'll be the fist to speak up about big business tactics but your issue is  
> a direct result of the e911 mandate required by the government.

Archived from groups: alt.cellular.verizon (More info?)

VZW should give you a new phone since you're such a good customer. Get real,  
crybaby, it's the government's fault, not VZW.
 
"DV" <davander@comcast.net> wrote in message  
news:Su-dnW1UFqQf2mPfRVn-hw@comcast.com...
>I don't care what the root cause is...Verizon management needs to find a  
>way to comply without penalizing their long time customers.  That's MY  
>issue with them.
>
> "George" <george@nospam.invalid> wrote in message  
> news:04ednWwpnJOz3GPfRVn-pA@adelphia.com...
>> DV wrote:
>>> I told them I wanted to out of my contract - little arrogant one said  
>>> no, not without buying my way out.
>>> Also, have tried several times on line to activate with no luck, that's  
>>> why I called them .
>>> Once again, it's all about Big Business -- and screw the customer.
>>>
>>
>>
>> I'll be the fist to speak up about big business tactics but your issue is  
>> a direct result of the e911 mandate required by the government.
>
>

Archived from groups: alt.cellular.verizon (More info?)

Your problem isn't verizon it is the government.  Why is your hatred towards  
Verizon.  You make no sense, but again you are very uninformed about current  
law and probably about many things in life.
 
 
 
"Dan V." <davander@comcast.net> wrote in message  
news:KradnZ57bsETtWPfRVn-vg@comcast.com...
> My most recently upgraded phone, a Samsung, developed problems and I  
> wanted to reactivate an older LG VX1 that I have here.  Verizon is  
> refusing to activate the phone because it isn't e911 capable.  This has to  
> do with getting their network in compliance with a government law  
> requiring e911 percentages.  I was told that I will have to buy a new  
> phone. Isn't that just great for Verizon....not so great for the comsumer.  
> The arrogant little pr*ck at customer service was about as unsympathetic  
> as he could be about my situation, which really ticked me off.
> Anyway, think twice before buying any used phone, or using one of your old  
> ones.  It must be compliant or Verizon won't activate it.
>

Archived from groups: alt.cellular.verizon (More info?)

"Dan V." <davander@comcast.net> wrote in message  
news:KradnZ57bsETtWPfRVn-vg@comcast.com...
> My most recently upgraded phone, a Samsung, developed problems and I  
> wanted to reactivate an older LG VX1 that I have here.  Verizon is  
> refusing to activate the phone because it isn't e911 capable.  This has to  
> do with getting their network in compliance with a government law  
> requiring e911 percentages.  I was told that I will have to buy a new  
> phone. Isn't that just great for Verizon....not so great for the comsumer.  
> The arrogant little pr*ck at customer service was about as unsympathetic  
> as he could be about my situation, which really ticked me off.
> Anyway, think twice before buying any used phone, or using one of your old  
> ones.  It must be compliant or Verizon won't activate it.
Just logon to your account on the Verizon Wireless website, go to the  
"Activate Phone" tab and you can do it yourself-- no matter what the store  
dweeb wouldn't do for you...
 
X

Archived from groups: alt.cellular.verizon (More info?)

"DV" <davander@comcast.net> wrote in message
news:Su-dnW1UFqQf2mPfRVn-hw@comcast.com...
> I don't care what the root cause is...Verizon management needs to find a
way
> to comply without penalizing their long time customers.  That's MY issue
> with them.
>
 
What do YOU suggest- a special dispensation for you because you're too
stubborn to buy a new phone?  Any idea how long the line would be for one of
those?  Ready to have your rates increase so that Verizon can pay the fines
when they don't comply?
 
Another perfect example of, "ME, ME, ME, ME."

Archived from groups: alt.cellular.verizon (More info?)

Dan V. wrote:
> The arrogant  
> little pr*ck at customer service was about as unsympathetic as he could be  
> about my situation, which really ticked me off.
 
Two options when faced with bad customer service reps:
 
(1) Ask for his badge number and report him.
 
(2) If you don't have the patience for (1), simply hang up on the SOB in
mid-sentence and call back.  You'll get a different rep.  Most of the
reps are basically OK.

Archived from groups: alt.cellular.verizon (More info?)

Call CS, and ask for a supv.  Remind them that you are putting your old  
phone back onto your plan, aka: that was on your plan previously.  (Your own  
old phone, didn't you say).  That is called grandfathered, and you shouldn't  
have that much problem.  Each CS can put a grandfathered phone back onto the  
line.
 
Concerning an FCC mandate, I disagree, the edict is new phones, not uses  
phones.  There is a target goal for vzw to meet, but it shouldn't be at your  
expense, but as a growth target.  As others disagree with me concerning my  
position that the FCC doesn't mandate anything on used phones, we will leae  
it at that.  Good Luck; because my/our opinions mean nothing if VZW won't  
allow it. dr.
--  
dr.news  Better Price?  (not better than you deserve, just more than you are  
used to)
   If I can help: dr.news@better-price.biz.delete-the-obvious or thru this  
notes forum.
     home of the better priced phone and service:  
http://free.better-price.biz
 
"DV" <davander@comcast.net> wrote in message  
news:nfqdnXoS0auJoGPfRVn-qQ@comcast.com...
>I told them I wanted to out of my contract - little arrogant one said no,  
>not without buying my way out.
> Also, have tried several times on line to activate with no luck, that's  
> why I called them .
> Once again, it's all about Big Business -- and screw the customer.
>
> "Bob Scheurle" <njtbob@X-verizon-X.net> wrote in message  
> news:g0dsf158fbnt341f60igkh6rl4d21391u7@4ax.com...
>> On Sat, 13 Aug 2005 12:07:04 -0500, "Dan V." <davander@comcast.net>
>> wrote:
>>>My most recently upgraded phone, a Samsung, developed problems and I  
>>>wanted
>>>to reactivate an older LG VX1 that I have here.  Verizon is refusing to
>>>activate the phone because it isn't e911 capable.  This has to do with
>>>getting their network in compliance with a government law requiring e911
>>>percentages.  I was told that I will have to buy a new phone.
>>
>> Try doing it online.  People have said they were able to activate a
>> non-GPS phone online.
>>
>>>Isn't that
>>>just great for Verizon....not so great for the comsumer.  The arrogant
>>>little pr*ck at customer service was about as unsympathetic as he could  
>>>be
>>>about my situation, which really ticked me off.
>>
>> Tell them you'll switch to another carrier and see what they do.
>>
>>>Anyway, think twice before buying any used phone, or using one of your  
>>>old
>>>ones.  It must be compliant or Verizon won't activate it.
>>
>> --  
>> Bob Scheurle            | "There's nobody getting
>> njtbob@X-verizon-X.net  |  rich writing software."
>> Remove X's and dashes   |  -- Bill Gates, March 1980
>
>

Archived from groups: alt.cellular.verizon (More info?)

"dr.news" <dr.news@better-price.biz.delete-the-obvious> wrote in message
news:i8ULe.1134$r54.354@newssvr19.news.prodigy.com...
 
>
> Concerning an FCC mandate, I disagree, the edict is new phones, not uses
> phones.  There is a target goal for vzw to meet, but it shouldn't be at
your
> expense, but as a growth target.  As others disagree with me concerning my
> position that the FCC doesn't mandate anything on used phones, we will
leae
> it at that.  Good Luck; because my/our opinions mean nothing if VZW won't
> allow it. dr.
> --  
 
Ummm....... I didn't post opinions.  I posted facts as posted on the FCC
website.  Verizon is mandated to have 95% of their phones GPS- capable by
the end of the year.  The numbers posted at the FCC site are far below that
and Verizon admits it will have difficulty meeting it.  There is no
exemption for phones previously on the network.  The fact is that the
government is doing this and Verizon has a legal obligation to meet.  The
fact that you are not aware of the entire mandate and are focusing on a
single portion of it means that you are forming an opinion based on a
limited and incomplete set of facts.  Your assertion that the mandate only
concerns new phones is incorrect, as I have pointed out previously.  You
can't ignore the second part of the mandate in hopes that it will go away.

Archived from groups: alt.cellular.verizon (More info?)

Oh, oh kay, I do opinions, you do facts.  If V's numbers are low, then V has  
limited choices to meet the mandate:
1) MAKE all the people with old phones change to an updated aGps phone  
(unlikely)
2) Do incredible growth by signing up a zillion new people with aGps phones.  
(unlikely as well)
3) Piss off loyal customers who are just trying to make ends meet; by  
putting their old (grandfathered) phone back on the line.  (Guess so)
 
You bet V has a choice.  And stuffing it onto the existing person and you  
blaiming the government is just BS, in my opinion.  The FCC does "NOT"  
regulate or mandate that used phones can/can't be put into service because  
they have don't have aGps.  The FCC rules for for new phones.  And if you  
think that it is "fair" for V to force you into a new phone, so they can  
make their numbers: o kee dough kee.
 
--  
dr.news  Better Price?  (not better than you deserve, just more than you are  
used to)
   If I can help: dr.news@better-price.biz.delete-the-obvious or thru this  
notes forum.
     home of the better priced phone and service:  
http://free.better-price.biz
 
"Scott" <how.do@you.do> wrote in message  
news:MbadnS2d_pH5jZ3eRVn-1g@adelphia.com...
>
> "dr.news" <dr.news@better-price.biz.delete-the-obvious> wrote in message
> news:i8ULe.1134$r54.354@newssvr19.news.prodigy.com...
>
>>
>> Concerning an FCC mandate, I disagree, the edict is new phones, not uses
>> phones.  There is a target goal for vzw to meet, but it shouldn't be at
> your
>> expense, but as a growth target.  As others disagree with me concerning  
>> my
>> position that the FCC doesn't mandate anything on used phones, we will
> leae
>> it at that.  Good Luck; because my/our opinions mean nothing if VZW won't
>> allow it. dr.
>> --  
>
> Ummm....... I didn't post opinions.  I posted facts as posted on the FCC
> website.  Verizon is mandated to have 95% of their phones GPS- capable by
> the end of the year.  The numbers posted at the FCC site are far below  
> that
> and Verizon admits it will have difficulty meeting it.  There is no
> exemption for phones previously on the network.  The fact is that the
> government is doing this and Verizon has a legal obligation to meet.  The
> fact that you are not aware of the entire mandate and are focusing on a
> single portion of it means that you are forming an opinion based on a
> limited and incomplete set of facts.  Your assertion that the mandate only
> concerns new phones is incorrect, as I have pointed out previously.  You
> can't ignore the second part of the mandate in hopes that it will go away.
>
>

Archived from groups: alt.cellular.verizon (More info?)

dr.news wrote:
> Oh, oh kay, I do opinions, you do facts.
 
Very good. This part made sense. You should
have quit here.
 
> If V's numbers
> are low, then V has limited choices to meet the mandate:
> 1) MAKE all the people with old phones change to an
> updated aGps phone (unlikely)
> 2) Do incredible growth by signing up a zillion new
> people with aGps phones. (unlikely as well)
> 3) Piss off loyal customers who are just trying to make
> ends meet; by putting their old (grandfathered) phone
> back on the line.  (Guess so)
 
Oh, you left out.
 
4) pay large fines or lose licenses?
5) just close the doors so they don't have to piss anyone
    off.
 
Did you bother to read the FCC mandate (not necessary
to voice opinions, only if you wanted to state facts)? What
are the provisions for non-compliance?
 
> You bet V has a choice.
 
Care to share?
 
> And stuffing it onto the existing person and you blaiming
> the government is just BS, in my opinion.
 
Ahhh, I see you qualified that as an opinion again.
 
> The FCC does "NOT" regulate or mandate that used
> phones can/can't be put into service because they have
> don't have aGps.  The FCC rules for for new phones.
 
Was this an opinion? Or do you care to cite any references?
The FCC isn't ruling for new phones either. They are saying
a certain percentage in service on this date must meet certain
criteria. How would you propose any company comply without
"pissing off" some customers? Please share your solution.
 
> And if you think that it is "fair" for V to force you into a
> new phone, so they can make their numbers: o kee dough kee.
 
Again. Do you have any thoughts as to what would be "fair"?
 
-Quick

Archived from groups: alt.cellular.verizon (More info?)

"dr.news" <dr.news@better-price.biz.delete-the-obvious> wrote in message
news:JUcMe.1073$AT7.465@newssvr22.news.prodigy.net...
> Oh, oh kay, I do opinions, you do facts.  If V's numbers are low, then V
has
> limited choices to meet the mandate:
> 1) MAKE all the people with old phones change to an updated aGps phone
> (unlikely)
 
At some point, very likely- 100% penetration is mandated by a certain date.
As quoted directly from the FCC, "Within two years or by December 31, 2004,
whichever is later, undertake reasonable efforts to achieve 100 percent
penetration of ALI-capable handsets in its total subscriber base."  Because
of the delays granted by the FCC to implement, this will now be required by
2007, if I do the math correctly.
 
> 2) Do incredible growth by signing up a zillion new people with aGps
phones.
> (unlikely as well)
 
Won't help in the long run, as 100% penetration is around the corner.
 
> 3) Piss off loyal customers who are just trying to make ends meet; by
> putting their old (grandfathered) phone back on the line.  (Guess so)
 
And your point?  Is it that the needs of a few outweigh the need for a
uniform public safety policy?  Sounds kind of shallow and self-centered, if
you ask me.
 
>
> You bet V has a choice.  And stuffing it onto the existing person and you
> blaiming the government is just BS, in my opinion.
 
I didn't blame anyone- I merely pointed out government mandates that you
failed to cite.  I can't help it if the mandate soils your attempt to
portray Verizon as the bully here.
 
> The FCC does "NOT"
> regulate or mandate that used phones can/can't be put into service because
> they have don't have aGps.  The FCC rules for for new phones.
 
The part that you mentioned, yes.  The complete mandate reads a little
different and requires that non-GPS phones represent a steadily decreasing
percentage of active phones.  What I find hilarious is that the section I
origianlly quoted is contained exactly one line below the portion you
mention in the revised mandate dated 3/22/05:
http://hraunfoss.fcc.gov/edocs_pub [...] 5-79A1.pdf
 
See the two bullet points at the top of page 5.  You'll notice that one of
them is almost exactly as I posted.
 
> And if you
> think that it is "fair" for V to force you into a new phone, so they can
> make their numbers: o kee dough kee.
 
I'm sorry- where did I say that it was fair?  All I did was cite complete
information.  What is "fair" is for people reading here to get the complete
story, not just the facts needed by a disgruntled ex-dealer (who was booted
by Verizon) to seek his revenge against the company.  Your poisoned attack
here makes your signature ad almost moot- who is going to think you have
enough credibility to deal with?
 
Now, you can continue to bash if you choose- the bottom line is that the
fact sdo not lie and they do not apply to just Verizon.  I'm sorry if all of
this puts a kink in your crusade to destroy Verizon, but the facts don't
lie.  You should really seek counseling- this obsession you have is
unhealthy.

Archived from groups: alt.cellular.verizon (More info?)

On Mon, 15 Aug 2005 22:11:23 -0600, "Scott" <how.do@you.do> wrote:
>Won't help in the long run, as 100% penetration is around the corner.
 
It seems to me that we customers are the ones being penetrated.

Archived from groups: alt.cellular.verizon (More info?)

Success:  just this morning, with VZW's help, we took a damanged old bag  
phone (analog only) out of service, and did an esn swap to another old bag  
phone (analog only).  We were firm with the customer service representative;  
and asked for a supervisor.  The supervisor completely understood, and  
easily helped put the bag phone on the line.  Now programming the phone,  
that is another issue.
 
The conversation with VZW went like this: *** 08/19/2005 12:55 pm ***
Kyle, xxxxxxxx has a radio remote bag phone that broke; , and needed to swap  
(esn change) with another bag phone.  As his phone was non aGps, we had to  
ask for a Supv.   He said "that it is a VZW rule, perhaps overzealous.  As  
VZW is