Archived from groups: alt.cellular.verizon (More info?)

I just spent a couple of hours on the phone with 3 people
at Verizon and they couldn't do this for me.

One of the reps didn't even think it's possible for anybody
to get a Verizon's Treo 650 with data usage without getting
an expensive data plan (not the MOU) and even asked me for
Dr. News's phone number (which I didn't have).

They agreed to remove the charges for my data usage last
month because they had never told me that they would start
charging me for connecting to my ISP's local access number
(after having said earlier that there would be no charge).
But they refused to remove my 2-year contract and I still
think I'm being treated unfairly.

So now I'm still on the $15/MB data plan. They said that
I can disable my data service all together but this will
also disable text messaging (which I need to have).


>... a call to CS explaining that you have a PDA for its PDA
>convenience (if you remember when PDA's didn't have phone's
>built in) and you would like the per-use data that uses your
>minutes; and none of this data plan. You will find that this
>is possible, you just need to ask for it.

Archived from groups: alt.cellular.verizon (More info?)

Sorry you haven't been successful. Verizon hates that I tell you this: but
it has (used to) taken up to 7 calls to find someone that will help with a
particular problem. This week, upgrade equipment for two smartphones to
650's, and because all HAD the old NA plan, they/we would not "accept" the
new charge for something that was previously included in their plan.
Smartphone brand X change to smartphone brand Y shouldn't trigger a change.
Reason with them, we haven't had any problems with it yet. To be fair, we
haven't had to do much then confirm no plan change as we did the esn change
to the Treo's. We must just ask nicely... but we do have an approach, and
it works for us. dr.
--
dr.news Better Price? (not better than you deserve, just more than you are
used to)
If I can help: dr.news@better-price.biz.delete-the-obvious or thru this
notes forum.
home of the better priced phone and service:
http://free.better-price.biz

"Treo Leo" <treoleo@gmail.com> wrote in message
news:zYFze.5419$8f7.4761@newsread1.news.pas.earthlink.net...
>
> I just spent a couple of hours on the phone with 3 people
> at Verizon and they couldn't do this for me.
>
> One of the reps didn't even think it's possible for anybody
> to get a Verizon's Treo 650 with data usage without getting
> an expensive data plan (not the MOU) and even asked me for
> Dr. News's phone number (which I didn't have).
>
> They agreed to remove the charges for my data usage last
> month because they had never told me that they would start
> charging me for connecting to my ISP's local access number
> (after having said earlier that there would be no charge).
> But they refused to remove my 2-year contract and I still
> think I'm being treated unfairly.
>
> So now I'm still on the $15/MB data plan. They said that
> I can disable my data service all together but this will
> also disable text messaging (which I need to have).
>
>
>>... a call to CS explaining that you have a PDA for its PDA
>>convenience (if you remember when PDA's didn't have phone's
>>built in) and you would like the per-use data that uses your
>>minutes; and none of this data plan. You will find that this
>>is possible, you just need to ask for it.
>