Archived from groups: alt.cellular.verizon (More info?)

Over the last few years, we have discussed the quality of veizon service;
but always discussed with some malice their business practices.

After many years as an authorized agent; without warning; a fax arrives on
Friday 3:30pm saying they are not renewing our agency AND that our agency
expires the next day. Not even an apology, no explanation, award after
award for excellence, and suddenly this.

As a customer enjoy the service; as a business, I can't even fathom what
they have done to me and our team. They have put a lot of people out of
work today; and not even an I'm sorry. Worse yet, not even a reason
offered. Oh, yes, they remind me that the contract has a clause in it that
allows them to cancel at any time (and need not explain why). Love this
notes file; but Verizon's Business Sense of Ethics- I guess my opinion is
self evident.

--
dr. wireMORE (don't accept "less", demand "more" )
Wireless Consultant/Engineer & Midwest VZW Master Agent
Data, wi-fi, national access, smartphones, and home
computer healthchecks, stop worrying... just ask for the dr.

If you need specific help, leave your email address & we'll try to contact
you. Worred about leaving your email address..... yup, me too.

Archived from groups: alt.cellular.verizon (More info?)

Wow! Verizon has been on the warpath recently in regards to municipal Wi-Fi,
http://sfgate.com/cgi-bin/article. [...] e=business

Now it seems the Wireless division is getting millitant as well.

Your company must have done something. Any idea of why they terminated your
contract.?


You have My sympathies Doc.

"dr.wireMORE@VZW-MidWESTma" <dr.wireMORE@VZW-MidWESTma.com> wrote in message
news:_QG8e.1004$be.483@newssvr31.news.prodigy.com...
> Over the last few years, we have discussed the quality of veizon service;
> but always discussed with some malice their business practices.
>
> After many years as an authorized agent; without warning; a fax arrives on
> Friday 3:30pm saying they are not renewing our agency AND that our agency
> expires the next day. Not even an apology, no explanation, award after
> award for excellence, and suddenly this.
>
> As a customer enjoy the service; as a business, I can't even fathom what
> they have done to me and our team. They have put a lot of people out of
> work today; and not even an I'm sorry. Worse yet, not even a reason
> offered. Oh, yes, they remind me that the contract has a clause in it
> that allows them to cancel at any time (and need not explain why). Love
> this notes file; but Verizon's Business Sense of Ethics- I guess my
> opinion is self evident.
>
> --
> dr. wireMORE (don't accept "less", demand "more" )
> Wireless Consultant/Engineer & Midwest VZW Master Agent
> Data, wi-fi, national access, smartphones, and home
> computer healthchecks, stop worrying... just ask for the dr.
>
> If you need specific help, leave your email address & we'll try to contact
> you. Worred about leaving your email address..... yup, me too.
>

Archived from groups: alt.cellular.verizon (More info?)

You'll be happy to know that the Mrs and I just switched from Verizon to
Cingular - among the reasons is that Verizon is getting too creepy.


dr.wireMORE@VZW-MidWESTma wrote:
> Over the last few years, we have discussed the quality of veizon service;
> but always discussed with some malice their business practices.
>
> After many years as an authorized agent; without warning; a fax arrives on
> Friday 3:30pm saying they are not renewing our agency AND that our agency
> expires the next day. Not even an apology, no explanation, award after
> award for excellence, and suddenly this.
>
> As a customer enjoy the service; as a business, I can't even fathom what
> they have done to me and our team. They have put a lot of people out of
> work today; and not even an I'm sorry. Worse yet, not even a reason
> offered. Oh, yes, they remind me that the contract has a clause in it that
> allows them to cancel at any time (and need not explain why). Love this
> notes file; but Verizon's Business Sense of Ethics- I guess my opinion is
> self evident.
>

Archived from groups: alt.cellular.verizon (More info?)

dr.wireMORE@VZW-MidWESTma wrote:
> Over the last few years, we have discussed the quality of veizon service;
> but always discussed with some malice their business practices.
>
> After many years as an authorized agent; without warning; a fax arrives on
> Friday 3:30pm saying they are not renewing our agency AND that our agency
> expires the next day. Not even an apology, no explanation, award after
> award for excellence, and suddenly this.

What does your contract say about termination?

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Archived from groups: alt.cellular.verizon (More info?)

Breezy <breezy@hotpants.com> spewed:
> Wow! Verizon has been on the warpath recently in regards to municipal
> Wi-Fi,
> http://sfgate.com/cgi-bin/article. [...] e=business
>
> Now it seems the Wireless division is getting millitant as well.

Wow... that guy really is a dick. "Why in the world would people expect
their wireless phones to work in their homes?" Great googily moogily. Nice
attitude, Jack.

--
Visit My Site: http://www.rubbertoe.com

Archived from groups: alt.cellular.verizon (More info?)

Steve Sobol <sjsobol@JustThe.net> spewed:
> What does your contract say about termination?

dr.wireMORE@VZW-MidWESTma <dr.wireMORE@VZW-MidWESTma.com> spewed:
> Oh, yes, they remind me that the contract has
> a clause in it that allows them to cancel at any time (and need not
> explain why).

O_o

--
Visit My Site: http://www.rubbertoe.com

Archived from groups: alt.cellular.verizon (More info?)

Robert J Batina wrote:
> Steve Sobol <sjsobol@JustThe.net> spewed:
>
>>What does your contract say about termination?
>
>
> dr.wireMORE@VZW-MidWESTma <dr.wireMORE@VZW-MidWESTma.com> spewed:
>
>>Oh, yes, they remind me that the contract has
>>a clause in it that allows them to cancel at any time (and need not
>>explain why).
>
>
> O_o

Duh. I do that sometimes, especially when I'm trying to multi-task (like now).



--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Archived from groups: alt.cellular.verizon (More info?)

While wireless carriers try to provide blanket outside coverage of an
area, none of them guaranty it. They do not try to provide blanket
inside coverage of an area. It is a two-way radio. If you want inside
service, get a land line.

Archived from groups: alt.cellular.verizon (More info?)

"Robert J Batina" <rbatina@columbus.rr.com> wrote in message
news:l1W8e.5761$0V2.3034@tornado.ohiordc.rr.com...
>
> Breezy <breezy@hotpants.com> spewed:
> > Wow! Verizon has been on the warpath recently in regards to
municipal
> > Wi-Fi,
> >
http://sfgate.com/cgi-bin/article. [...] e/2005/04/
16/BUGJ1C9R091.DTL&type=business
> >
> > Now it seems the Wireless division is getting millitant as well.
>
> Wow... that guy really is a dick. "Why in the world would people
expect
> their wireless phones to work in their homes?" Great googily
moogily. Nice
> attitude, Jack.

Giving Seidenberg the benifit of doubt, after all, this is the left
coast and he could have been quoted completely out of context, he
still comes across as an arrogant dick head (schwantzkopf).

AT&T / AT&TWS was also once in the catbird seat.... This guy's golden
parachute will open long before any consequences of his words or deeds
have any negative affect on Verizon so he's free to say whatever he
wants as long as it doesn't affect stock prices. Corporate greed at
the top!

I use over 4000 minutes a month for business calls. I've had Verizon
service for 8 1/2 months and it was great until 2 weeks ago when
coverage in my home and within a 3 mile radius went to hell.

Over 90% of my calls in and out were either dropped, uninteligible or
I had no service. I had the same results with 4 different phones, 3 of
them new! As soon as I traveled out of this area the problem went
away.

I made over a dozen calls to Verizon CS. I was trying to be patient.
The CS people were polite and tried to be helpful but they all read
the same troubleshooting script everytime plus several of them lied
and said that they had turned in trouble tickets.

When I finally got to talk with an upper level manager, she was really
snotty and told me "We don't guarantee service anywhere!". She offered
me a onetime (once in my lifetime) $25.00 credit for my problems and
said "take it or leave it"!

A week ago I made a pact with the devil and went over to the dark
side - I opened a Sprint account. Two different Sprint phones work
great in all of the areas that I was having RF problems with Verizon.
I tried to cancel my Verizon service after 2 weeks and no apparent
resolution so that I could port my Verizon phone number over to
Sprint.

I was told that there would be a substantial early termination fee.
"For what?" I never had a contract. I provided my own phone and signed
up by telephone on a month to month basis! So now I have to wait until
the end of June for a resolution or chunk out $200 or so bucks!

I finally got to talk with a Verizon network tech support person who
said "yes, it looks like there IS a problem" and that they would look
into it but it could take 48 to 72 hours.

Verizons coverage seems to be magically improving since this weekend
(it was only my problem before). I have another 2 weeks to try out
Sprint so I'll wait and see which way to go.

The Verizon servce problems and attitudes that I encountered seem to
reflect the attitudes of the CEO.
--
Chas. verktyg@aol.spamski.com (Drop spamski to E-mail me)

Archived from groups: alt.cellular.verizon (More info?)

Jerome Zelinske wrote:
> While wireless carriers try to provide blanket outside coverage of
> an area, none of them guaranty it. They do not try to provide blanket
> inside coverage of an area. It is a two-way radio. If you want inside
> service, get a land line.

Spoken like a true Verizon wireless rep.

The fact of the matter is, Jerome, probably 90% of VZW's wireless
subscriber base happen to spend 75% or more of their time indoors. Most
live in indoor homes (I would hope!) and most happen to work in office
buildings, factories, or other indoor facilities. In our free hours, we
spend a lot of time in indoor shops, malls, friend's houses, etc.

Yet it would appear yourself and Mr. Seidenberg seem to think that we
should only expect outdoor coverage. When am I outdoors? Well, usually
when I'm on vacation, enjoying free time at a park, talking a walk...
you know, times when I probably don't want to be bothered.

And look at Verizon's marketing materials. The last "IN" commercials I
saw all had dialogue that took place indoors... not in field somewhere,
or even on a family's front lawn. They all took place IN a house.

And what about the stores? Test calls are made all the time at indoor
Verizon Wireless Stores, and I've even seen sales reps take personal
calls on their own handsets while indoors. At no time have I witnessed
anyone asking a customer to take the phone outside to make a test call.
You COULD argue that the stores may have "cheater" micro cell sites
(and I wouldn't be surprised if some actually do), but that's still a
gross misrepresentation of the service. Surely, if such devices are in
use in the stores and Verizon wants customers to expect outdoor coverage
only, then a sign or other clear form of notification letting them know
that a cell repeater is in use should be displayed. Or at the very
least, VZW reps SHOULD make people go outside to place test calls, just
to be consistent.

So, if Verizon's official stance is that the phones are only guaranteed
to work outdoors, then they should market them that way. Customers
aren't stupid, and nearly everyone has been able to understand and deal
with the notion that services like satellite TV, satellite radio, and
GPS only work with outside antennas without any "unrealistic"
expectations. Thus if customers have any expectation that their cell
phone service is suposed to work in buildings, it's because the company
has led them to believe it is so.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Archived from groups: alt.cellular.verizon (More info?)

Isaiah Beard wrote:
>
> So, if Verizon's official stance is that the phones are
> only guaranteed to work outdoors, then they should market
> them that way. Customers aren't stupid, and nearly
> everyone has been able to understand and deal with the
> notion that services like satellite TV, satellite radio,
> and GPS only work with outside antennas without any
> "unrealistic" expectations. Thus if customers have any
> expectation that their cell phone service is suposed to
> work in buildings, it's because the company has led them
> to believe it is so.

Not exactly. I think it has come to be accepted over time
due to the fact that it does generally work indoors. Now
it has become the expectation. All the contracts and
literaterature point out that it is a radio service and may
not work everywhere or all the time.

Given that, I believe his statement was very bad and
poorly put. Sounds like he was irritated or just arrogant.
My assumption is that he was stating the above and doing
it in the worst possible way/light.

One of the reasons I have VZW is because it's on the 800
band here and has much better building penetration than
the carriers on 1900. I would have put the spin on it that
while a radio service which will not work everywhere that
VZW's technology will, in general, work better in buildings
than their competitor's. They should make me CEO.

-Quick

Archived from groups: alt.cellular.verizon (More info?)

It is alleged that Isaiah Beard claimed:

; And what about the stores? Test calls are made all the time at indoor
; Verizon Wireless Stores, and I've even seen sales reps take personal
; calls on their own handsets while indoors. At no time have I witnessed
; anyone asking a customer to take the phone outside to make a test call.
; You COULD argue that the stores may have "cheater" micro cell sites
; (and I wouldn't be surprised if some actually do), but that's still a

At least some of them do. Chestnut Hill, MA (border area between
Brookline and Newton) is a Cellular Hell zone for CDMA services.
Outside the VZW store, lousy reception. Inside the VZW store, crystal
clear full bars reception.

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

"You have come a long way G'Kar. Further than I could have guessed.
Sheridan's promise binds me as well as it does him. We will take you
into the Council, G'Kar. And someday, when all this is over, perhaps
you will find it in your heart to forgive me." "Perhaps, but not
today." (Amb. Delenn and G'Kar, B5 "Ship Of Tears" )

Archived from groups: alt.cellular.verizon (More info?)

Jeffrey Kaplan wrote:
> It is alleged that Isaiah Beard claimed:
>
> ; And what about the stores? Test calls are made all the
> time at indoor ; Verizon Wireless Stores, and I've even
> seen sales reps take personal ; calls on their own
> handsets while indoors. At no time have I witnessed ;
> anyone asking a customer to take the phone outside to
> make a test call. ; You COULD argue that the stores may
> have "cheater" micro cell sites ; (and I wouldn't be
> surprised if some actually do), but that's still a
>
> At least some of them do. Chestnut Hill, MA (border area
> between Brookline and Newton) is a Cellular Hell zone for
> CDMA services.
> Outside the VZW store, lousy reception. Inside the VZW
> store, crystal clear full bars reception.

Just a nit... I seriously doubt that it's a "micro cell site". More
likely a repeater. They have an antenna outside (better
than the one on your phone and maybe even directional) a
repeater inside. Naturally you're going to get a full signal
inside.

-Quick

Archived from groups: alt.cellular.verizon (More info?)

I never worked directly for verizon. I did work at RadioShack a couple
of years ago. Actually I sold more Sprint PCS phones than verizon.
I understand that many wireless phones work in many indoor places. I
think that the public should expect that it will work in many indoor
places, but I do not think that the public should expect that any
wireless carrier will care or work to improve indoor reception, unless
the building owner has paid to have an indoor system installed. We can
expect them to improve, fill in, outdoor areas, and they do try, but
there are no guaranties even for outdoor coverage.

Archived from groups: alt.cellular.verizon (More info?)

In article <116aj1ttm0toab3@corp.supernews.com>,
sacredpoet@sacredpoet.com says...
> Jerome Zelinske wrote:
> > While wireless carriers try to provide blanket outside coverage of
> > an