GreenFax, from Meixler Technologies, provides a U.S.-based cloud faxing service that hits the basics, and more. Plus, it does so in a straightforward, down-to-business manner. The service lacks some of the versatility of RingCentral or Nextiva vFax, but it will do the job for a number of on-demand to high-volume faxing needs.
GreenFax offers multiple pricing tiers. For casual users, GreenFax has a pay-as-you-go service, which costs 5 to 10 cents per page to the U.S. and Canada. Prepaid buckets start at $10 and scale to $100. Unused credits don’t expire, and your faxes will be stored online for the lifetime of your account. This is a good option for anyone who needs to send faxes, but not receive them.
The plan provides a dedicated fax number in your chosen area code, and allows for 250 incoming and 250 outgoing fax pages per month to the U.S. and Canada.
The Signature Service Plan is appropriate for individuals and businesses. The plan provides a dedicated fax number in your chosen area code, and allows for 250 incoming and 250 outgoing fax pages per month to the U.S. and Canada. The monthly cost is $12.95, with no setup charge and $0.06 per page overage charges; however, monthly services are billed quarterly. The company also has a high-volume receiving plan, and high-volume sending plans.
You’ll start by adding account user information and billing information. The next screen lets you select your fax area code based on location, choose a password, and choose your outbound fax send code for use with e-mail-to-fax jobs. You can also change the fax storage time from the default of 90 days to unlimited. The final signup screen allows you to review your order and enter payment info.
GreenFax supports a variety of common file formats: .PDF, .DOC, .DOCX), .XLS, .XLSX, .ODT, .HTML, .RTF and .TXT. It also supports some common image formats, such as .GIF, .JPG, .PNG and .TIF.
GreenFax’s interface is fairly staid. The company's green-and-orange color scheme combines with a very basic layout. Nonetheless, the interface is easy enough to navigate.
When you sign in, you use either your email address or your account number and password. That brings you to the Account Summary page. Oddly, your account info and billing info are shown under separate headers (those would be logical categories to pair together, just to streamline the left navigation pane).
Faxing activity is displayed under the categories of Web Fax, and Activity Logs. It’s a little awkward to see “Activity Logs” instead of Inbox, but it just took a moment of acclimation. Before you can view faxes received, sent, broadcast or pending, you have to choose the time period from a visual calendar. For outbound faxes, you can choose listing all faxes (default), successful faxes or unsuccessful faxes. You can export the logs to a .CSV file.
Beyond limiting the time period, there’s no way to search faxes, which could get challenging if you don’t know the date off-hand for the file in question.
Faxes are stored with a reference number, date and time received (or sent), number of pages, and sender phone number. To view a fax, you’ll download it from the service; you can’t view a fax in the cloud without downloading.
The service uses 256-bit SSL security for fax transmissions, and uses Transport Layer Security (TLS) for encrypting email-to-fax messages. The company says it is HIPAA compliant, but it lacks a Business Associate Agreement contract should you require it.
Sending and Receiving
Sending with GreenFax is simple via the Web interface. Select Send a Fax from the left nav panel, enter the fax number for U.S. or Canada, add any text for a cover page, add documents to be faxed (up to nine documents, for a maximum of 200 pages), and hit send. The service provides an email status confirmation; you can also view the status online.
As with most services, you can also send a fax directly from email, by sending one or more documents to 1[insertfaxnumber]@greenfax.com
For inbound faxes, you can choose to have the fax delivered to your email, or delivered as a link to the fax online. Either way, the process is smooth.
GreenFax lacks the finesse, features and visual elegance of more powerful fax services. However, I appreciated the simplicity and find this a particularly good choice for a pay-as-you-go service.