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Apple Dismisses iPhone Tracking But Will Fix It

- By - Source : Tom's Guide US

Nothing but a few bugs, claims Apple.

Last week, word came out that the iPhone and iPad since iOS 4 have been logging location data and storing it in an unencrypted file that can be read to see where the device has traveled. The company came under much scrutiny and is now the target of lawsuits in the United States.

Apple has finally spoken and issued an official statement via press release in a Q&A format. The main takeaways are:

  • Apple is brushing off much of its oversight and irresponsibility but is still going to make things right through upcoming software updates.
  • The first will chop the amount of location stored from forever down to seven days.
  • The next update will encrypt the file so that it's unreadable by anyone other than Apple.
  • Apple is gathering the data to make its own traffic service.

Check it out in its entirety below:

Apple Q&A on Location Data

CUPERTINO, Calif.--(BUSINESS WIRE)--Apple would like to respond to the questions we have recently received about the gathering and use of location information by our devices.

1. Why is Apple tracking the location of my iPhone?
Apple is not tracking the location of your iPhone. Apple has never done so and has no plans to ever do so.

2. Then why is everyone so concerned about this?
Providing mobile users with fast and accurate location information while preserving their security and privacy has raised some very complex technical issues which are hard to communicate in a soundbite. Users are confused, partly because the creators of this new technology (including Apple) have not provided enough education about these issues to date.

3. Why is my iPhone logging my location?

The iPhone is not logging your location. Rather, it's maintaining a database of Wi-Fi hotspots and cell towers around your current location, some of which may be located more than one hundred miles away from your iPhone, to help your iPhone rapidly and accurately calculate its location when requested. Calculating a phone's location using just GPS satellite data can take up to several minutes. iPhone can reduce this time to just a few seconds by using Wi-Fi hotspot and cell tower data to quickly find GPS satellites, and even triangulate its location using just Wi-Fi hotspot and cell tower data when GPS is not available (such as indoors or in basements). These calculations are performed live on the iPhone using a crowd-sourced database of Wi-Fi hotspot and cell tower data that is generated by tens of millions of iPhones sending the geo-tagged locations of nearby Wi-Fi hotspots and cell towers in an anonymous and encrypted form to Apple.

4. Is this crowd-sourced database stored on the iPhone?
The entire crowd-sourced database is too big to store on an iPhone, so we download an appropriate subset (cache) onto each iPhone. This cache is protected but not encrypted, and is backed up in iTunes whenever you back up your iPhone. The backup is encrypted or not, depending on the user settings in iTunes. The location data that researchers are seeing on the iPhone is not the past or present location of the iPhone, but rather the locations of Wi-Fi hotspots and cell towers surrounding the iPhone's location, which can be more than one hundred miles away from the iPhone. We plan to cease backing up this cache in a software update coming soon (see Software Update section below).

5. Can Apple locate me based on my geo-tagged Wi-Fi hotspot and cell tower data?
No. This data is sent to Apple in an anonymous and encrypted form. Apple cannot identify the source of this data.

6. People have identified up to a year's worth of location data being stored on the iPhone. Why does my iPhone need so much data in order to assist it in finding my location today?

This data is not the iPhone's location data-it is a subset (cache) of the crowd-sourced Wi-Fi hotspot and cell tower database which is downloaded from Apple into the iPhone to assist the iPhone in rapidly and accurately calculating location. The reason the iPhone stores so much data is a bug we uncovered and plan to fix shortly (see Software Update section below). We don't think the iPhone needs to store more than seven days of this data.

7. When I turn off Location Services, why does my iPhone sometimes continue updating its Wi-Fi and cell tower data from Apple's crowd-sourced database?

It shouldn't. This is a bug, which we plan to fix shortly (see Software Update section below).

8. What other location data is Apple collecting from the iPhone besides crowd-sourced Wi-Fi hotspot and cell tower data?
Apple is now collecting anonymous traffic data to build a crowd-sourced traffic database with the goal of providing iPhone users an improved traffic service in the next couple of years.

9. Does Apple currently provide any data collected from iPhones to third parties?
We provide anonymous crash logs from users that have opted in to third-party developers to help them debug their apps. Our iAds advertising system can use location as a factor in targeting ads. Location is not shared with any third party or ad unless the user explicitly approves giving the current location to the current ad (for example, to request the ad locate the Target store nearest them).

10. Does Apple believe that personal information security and privacy are important?
Yes, we strongly do. For example, iPhone was the first to ask users to give their permission for each and every app that wanted to use location. Apple will continue to be one of the leaders in strengthening personal information security and privacy.

Software Update

Sometime in the next few weeks Apple will release a free iOS software update that:

reduces the size of the crowd-sourced Wi-Fi hotspot and cell tower database cached on the iPhone, ceases backing up this cache, and deletes this cache entirely when Location Services is turned off.

In the next major iOS software release the cache will also be encrypted on the iPhone.

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pirateboy 04/28/2011 11:36 AM
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never mind about the tracking, i want one of those humancentipads !!

tranzz 04/28/2011 11:43 AM
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2. Then why is everyone so concerned about this?
Users are confused, ...

They bought apple products, of course they are confused :)

ubercake 04/28/2011 11:57 AM
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[apple marketing rep]Uh... We didn't do it... Honest... But we're doing everything in our power to fix it...[/apple marketing rep]

ubercake 04/28/2011 12:02 PM
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[apple customer]I guess apple is maybe tracking my behavior. But I guess that's kind of like putting all my info on facebook, right? I guess I don't really care, because with apple, the real payoff is when I can walk into a crowded room and pull out a device people know I dropped $500-$800 on. They are so impressed with me. Whatever.[/apple customer]

Anonymous 04/28/2011 12:03 PM
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Anonymous 04/28/2011 12:09 PM
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It's not a bug. It's a feature!

tranzz 04/28/2011 12:23 PM
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Did you just... like... jump out of bed, log onto Tomshardware and find the first Apple related news story to troll? I mean, I'm guessing it must be one of those '5 a day' sort of things you people have to achieve, like fruit and veg?

It's not a dig at apple users. I can't believe a company could refer to peoples concers as "confused". Confusion is the inablity to put information togeter in a coherent manner. Musunderstanding would have been a more sensible word.

Confused:–verb (used with object), -fused, -fus·ing. :to fail to distinguish between; associate by mistake;

filthyoptimizer 04/28/2011 12:38 PM
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Quote :The iPhone is not logging your location. Rather, it's maintaining a database of Wi-Fi hotspots and cell towers around your current location...


I've got to remember that one next time I go to court for stalking. "Your honor, I wasn't logging her location. I was just maintaining a databases of things near her current location."

I own an iPhone and I don't care who you are or what product you prefer, this should be hilarious. It's not really the fact that they were security boneheads and had a privacy hole in their system. That's bad but nobody's perfect and other phones are suspected to have similar problems. It's the ridiculous denial of an obvious problem or shortcoming.

blubbey 04/28/2011 12:54 PM
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Why did it take them so long to come up with an answer?

aznguy0028 04/28/2011 1:14 PM
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pirateboy :
never mind about the tracking, i want one of those humancentipads !!


Well, you will have to be the 2nd one in line. I've been camping out all week for that thing! :D

pelov 04/28/2011 1:17 PM
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filthyoptimizer :
I've got to remember that one next time I go to court for stalking. "Your honor, I wasn't logging her location. I was just maintaining a databases of things near her current location."I own an iPhone and I don't care who you are or what product you prefer, this should be hilarious. It's not really the fact that they were security boneheads and had a privacy hole in their system. That's bad but nobody's perfect and other phones are suspected to have similar problems. It's the ridiculous denial of an obvious problem or shortcoming.



The data was logged as a timestamped longitude and latitude number.

chronicbint :
Ooo an Apple story, time for the droidfags to post some epic lolz.



Android does it too, and so does Win7phone, but windows only logs the current location (so only 1 location) and android actually notifies you when it's doing it as well as being much harder to get to.

It's not like people just started hating on apple, my friend. I've been hating on apple since the turn of the century. Their whole OS is stolen, they sell at inflated prices and gild their products in a white plastic shell. I also don't own an android, wp7 nor an iphone :)

rpgplayer 04/28/2011 1:30 PM
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Just like a Jedi mind trick, "These aren't the files you're looking for".

alidan 04/28/2011 1:53 PM
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tranzz :
2. Then why is everyone so concerned about this?Users are confused, ...They bought apple products, of course they are confused



mom wants a tablet, so got the ipad 2 because not only is it cheap (comparitivly speaking) but it also allows us to play games on it too (exclusive games).

confused, it wouldnt be my number 1 choice, but we were not confused when we got it.

LePhuronn 04/28/2011 1:53 PM
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reggieray 04/28/2011 2:39 PM
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blubbey :
Why did it take them so long to come up with an answer?


They had to clear it through the Obozo regime since they were keeping it for them, the FEDS who think they own you. You are a surf to the government.

chick0n 04/28/2011 2:56 PM
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You are tracking it wrong ?

stingertja 04/28/2011 2:56 PM
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[Waves His Hand] "These aren't the droids you looking for"

[Apple Waves There Press Release] "We do not track your location"

chronicbint 04/28/2011 3:06 PM
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LePhuronn :
Ooo an Apple story, time for the fruitfans to start flamebaiting a until-this-point flame free commments section.Seriously, grow the f up. There's a reason non-Apple users dislike Apple so intently. There's a reason Apple users love the brand so intently.How about you try to show the world that Apple consumers aren't brainless sheep by STOPPING with the purile comments?Oh, and "fag" stopped being an insult after the age of 6.



You prove the point perfectly. Well done. :)

thrasher32 04/28/2011 3:19 PM
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pirateboy :
never mind about the tracking, i want one of those humancentipads !!



LMAO one of the best South Park episodes ever...

scook9 04/28/2011 3:22 PM
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They are only apologizing because they got caught haha

happyballz 04/28/2011 3:31 PM
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So where is an option to opt-out of this?

awood28211 04/28/2011 3:33 PM
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So this wouldn't track my LOCATION? Really? So when you can see that the same wi-fi spot is near me from 8pm til 6 am every night you can logically determine this is my HOME where I am sleeping. When the same wi-fi spot is near me from 8-12 in the morning and then 1 to 5 in the afternoon, you can logically determine this is my JOB where I am working. Then every weekday between 12 and 1 pm you can see the local starbucks wi-fi point you can logically determine that I drink starbucks coffee everyday during lunch. Oh, and let's not forget that not only can u tell WHERE i am but based on public known wi-fi spots you can tell WHAT i'm doing. I'm at starbucks so let's slam this guys phone with ads for coffee and things. Oh look, the local Zoup wi-fi spot, soup ads! And the saga goes on. Track me if you want AND I give you permission... period. No permission = STOP IT.

tsnorquist 04/28/2011 3:37 PM
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I wonder if this is the result of Kyle's father consulting the Geniuses?

thearm 04/28/2011 4:12 PM
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Don't speak your mind about Apple or you'll be labeled as a Troll.

wiyosaya 04/28/2011 4:15 PM
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Apple: We are actually doing everything that those university dudes say we are doing, but we are telling you in a more politically correct manner and putting our special spin on it because we understand that our users are too stupid not to trust us.

pelov 04/28/2011 4:32 PM
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happyballz :
So where is an option to opt-out of this?



you can't. you signed a EULA that gave them the right to do it, along with storing and swapping that information between your iphone and itunes on your PC. The only way for them to stop doing it is to have them take it upon themselves, and after the huge public outcry and stop in fear of losing customers they may make an exception and offer you the option of opting out of that tracking (sort of what android and win7phone do) with the inevitable software update. Remember, it's not a security flaw, it's "a bug."

Good luck :)

cadder 04/28/2011 4:39 PM
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Apple will try to BS their way out of anything.

watcha 04/28/2011 4:44 PM
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This is an interesting one.

I have an iPhone, and to be quite frank, I don't care if they track where I am. If they wanted, I'd tell them - in fact I already told them when I signed the phone contract. I'm not so arrogant to believe that a big company would allocate some kind of 'online stalker' to monitor my location 24/7 - I mean seriously. Fair enough though, if some people do want to keep their location secret.

It's difficult to interpret the Apple response. The article title makes it sound like they're doing the old FBI style 'Deny Deny Deny' whilst at the same time proving there is a problem by offering to fix it. Perhaps they are? That being said - I think the title is a bit misleading, and opinionated. I very much doubt a similar headline would be used if this were Google or Microsoft. A lot of people dislike Apple, so maybe this title was just a way to get more views? I'm not sure.

I myself don't like most Apple products for various reasons, and if they really did deny it whilst at the same time saying they'll fix it, clearly that's stupid - but at least report on it with neutrality and let us make our own minds up, instead of becoming one of the Apple lovers/haters.

:-)

warezme 04/28/2011 4:52 PM
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chronicbint :
Ooo an Apple story, time for the droidfags to post some epic lolz.

seriously, can you get any more femm than an iphone? your such a loser.

Anonymous 04/28/2011 5:42 PM
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@awood28211

i was wondering why my iPhone has started showing ads for a divorce lawyer....

chickenhoagie 04/28/2011 6:36 PM
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Hopefully they give me store credit instead of a stop-check...LMAO