Sony: We Didn't Apologize for PS Vita Screen Issues
Sony has denied that it apologized for the glitch allegedly affecting users of its newest handheld console, the PlayStation Vita.
Earlier this week, reports began doing the rounds that some owners of Sony's brand new PlayStation Vita portable console were experiencing problems with the device, such as lock ups, and, in some cases, issues with the touchscreen. However, Sony today said it was annoyed by the amount of coverage the glitches received, especially since the apology it posted to its Japanese website was apparently mistranslated.
The Guardian cites David Wilson, head of UK PR at Sony Computer Entertainment, as saying the apology that appears on the Japanese website addresses the problems users have been experiencing in trying to get through to the company's technical help line, but that's all. Furthermore, Wilson says that the PS Vita has had a "terrific" launch and Sony can't find any evidence of widespread glitches.
"The PS Vita has had a terrific launch and sold in large numbers. We're annoyed with these stories, because we can't find any evidence of widespread glitches," he's quoted by the Guardian as saying.
"The stories even said that Sony has issued an apology for PS Vita glitches, which simply isn't true – there's an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that's it. And there's a page showing standard procedures for powering the PS Vita on and off, which has been on our site since before the launch, which has been presented in some news stories as a means of solving the alleged glitches."
Sony did not offer any explanation or information to users that are experiencing problems with their consoles. Though the company says it cannot find any evidence of widespread glitches, posts to YouTube and Twitter suggest there are at least isolated cases of freezing Vitas. We imagine those users won't be too happy that Sony is turning a blind eye to their plight.
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And We don't apologize for not buying anything with a Sony logo on it.
wow... dick move sony
remember how badly you handled the hacking... i do...
i thought the swift apology was a nice gesture, but telling us they dont exist, and that they apologise for the technical support being crappy...
just major dick move.
wow... dick move sonyremember how badly you handled the hacking... i do... i thought the swift apology was a nice gesture, but telling us they dont exist, and that they apologise for the technical support being crappy... just major dick move.
Normally I thumb down profanity, but in this case I thumbed up. But stating this in a profound way on this site has zero impact. Sony does not have people searching and reading every little comment section.
Sony sure is an @ss, so is western journalists. A few video posted on Youtube doesn't prove there are wild spread glitches. Now days the media makes up all kinds of story just to get the "click".
I don't know how many people actually have the psv or even see it, I do have one (bought it through a Japanese friend, paid quite a premium thou T_T). It is beautiful and I have not encountered any problem yet (took me awhile to charge the system thou).
Anyway, rumors are rumors; nothing more.
Well Sony, lets look at your company. You're car audio sucks, you're computers are under-powered and over prices, your tablets are useless, the ps3 is vulnerable to exploits, the psp is just annoying, and most of all: your customer support is terrible. So, thank you for showing your true colors. Good riddance
Sony, everything we do is mediocre at best but we're arrogant about it all.
maybe the reason a lot of people are experiencing problems reaching the technical help line is there are a lot of people trying to get technical help. there is your widespread evidence.
Sony Walkans used to be DA BOMB... Now, I won't TOUCH a Sony product... I am even avoiding Blu-Ray at this point...
Sony is too big and to arrogant, and unlike in the past, they no longer walk the walk that they talk...
Well Sony, lets look at your company. You're car audio sucks, you're computers are under-powered and over prices, your tablets are useless, the ps3 is vulnerable to exploits, the psp is just annoying, and most of all: your customer support is terrible. So, thank you for showing your true colors. Good riddance
Agreed.
Sony used to be and i stress used to be a great company back in the 80's - mid 90's their quality on their products were one the the best in the market and their reliability was one of the best on the market. I mean my Sony Walkman from 1987 still works! But i started noticing a decline in their products in the late 90's early 2000's once Sony got to be huge they started cutting corners on their products and relied more on their name instead of the quality and reliability of their products to sell their product that gave them their name recognition in the first place. Their electronics don't hold up to the same standard as they once did and it just continues to get worse every year.
Any new electronic or mechanical device in existence has a fault rate at point of sale - no-one is perfect.
The fact that this has been reported by a few users doesn't necessarily mean that it is a widespread problem - we all know how the media can sensationalise these things, particularly has Sony has been under fire a lot in the past year or so.
Of course if this is a widespread problem then Sony should be apologising - but I genuinely don't think they're stupid enough to lie about that. I think the point that Sony are making is that the actual reported faults from users doesn't add up to the media coverage afforded to it, and if that's true (likely) then they do have a good point.
If the device is no less reliable than any other portable entertainment devices on the market, and yet people are just sensationalising a few isolated cases because it's a new product and it's Sony, then they have every right to be annoyed.
If it is a widespread issue then comments like this will only end up biting them and making them look ignorant, stupid, and disrespectful to their customers.
Normally I thumb down profanity, but in this case I thumbed up. But stating this in a profound way on this site has zero impact. Sony does not have people searching and reading every little comment section.
Profanity?
You need to grow a pair if someone saying dick move is considered profanity.
Inaccurate journalism put words in Sony's mouth that weren't said, and suggesting that there's a problem with their product that doesn't exist. So Sony clarified on what they actually said, and somehow... their the bad guy in this story?
I partly blame the misleading article title (which is suggestive that there is an issue that Sony isn't apologizing for), but get some reading comprehension people!
we should definitely boycott sony for this.
What both Sony and many people fail to realize is that Sony is a hardware product specialist. Only in the 21st Century has software made such a huge difference in people's purchasing decisions. In the 80s, Sony Ealkman tape players were ubiquitous because Sony was the best at making hardware for that specific "tape software". They didn't really have to "program" their hardware. Now that they have to program hardware, they're having a tough time because they still think that the "specs" of the hardware makes the most difference to people. Apple has proved that current hardware that is optimized with very good (albeit not bullet proof) software wins. Everyone knows Sony missed the boat by not making the first good mp3 player. The iPod was already a great product and Sony launched theirs way too late. They should have also jumped on the smart phones wagon and made a good product. Again, they lost by being way too late. Right now, they are trying to sell a new gaming only device. I don't think this is the smartest choice, but I will wait until it comes to the US to make an objective decision on it. I think they really should have made an ICS based gaming device with smartphone capabilities that can play the complete Sony library of games. That would have been fricken killer! Sony's true fail isn't from bad customer support or quality of its products, or from lack of PS3 security. It's from lack of vision.
Sony didn't want North America knowing about the problems that exist with the PS Vita Bad Business for the Company, Reputation means everything at the end of the day.
Why Battlefield 3 Suck!
Any new electronic or mechanical device in existence has a fault rate at point of sale - no-one is perfect.The fact that this has been reported by a few users doesn't necessarily mean that it is a widespread problem - we all know how the media can sensationalise these things, particularly has Sony has been under fire a lot in the past year or so.Of course if this is a widespread problem then Sony should be apologising - but I genuinely don't think they're stupid enough to lie about that. I think the point that Sony are making is that the actual reported faults from users doesn't add up to the media coverage afforded to it, and if that's true (likely) then they do have a good point.If the device is no less reliable than any other portable entertainment devices on the market, and yet people are just sensationalising a few isolated cases because it's a new product and it's Sony, then they have every right to be annoyed.If it is a widespread issue then comments like this will only end up biting them and making them look ignorant, stupid, and disrespectful to their customers.
Well, notice on the article that people are having trouble getting through to the help line. If the help line is so congested then I'd assume they're getting more than a few complaints and issues. I do believe it's likely that a company like Sony would lie, they do it a lot. People are willing to jump to conclusions because of past behavior. Playstation launches frequently have had hardware issues in the past. It isn't a computer part launch being handled by enthusiasts or a beta test. A console is supposed to be free of errors and easy to work with.
Sony does not care about consumers, they think they're just going to buy it anyway because it's Sony. For the most part, they're right. Despite the fact Sony products are usually overpriced versions of what's already available and there's no longer a track record of reliability or better service, Sony is still making money. They already look stupid, ignorant, and disrespectful in the eyes of informed consumers. Informed consumers aren't Sony's audience. All they're looking for at the moment is solid launch numbers to show their investors so they aren't compared to the 3DS launch. If people are having problems, they can deal with it in the next quarter.
WE WONT SAY SORRY! We're sony! We Made the CD and the Blu Ray! You should worship us!
The Vita is perfect and flawless. They were holding it wrong.
we should definitely boycott sony for this.
There's other reasons, like they are part of the RIAA and MPAA. They support SOPA, they make heavy-handed DRM (SecuRom/Sony BMG), and the list goes on.
Wow. They should have kept the apology anyways, and came out at least with something like "We are looking into the issues. It doesn't seem to affect a lot of units / we think it could be a bad batch".
Thank you community, I don't feel like a loner anymore being critical of $ony .
Wow I don't remember there being this many hate comments when microsoft launched the 360 and half the consoles got the red ring of death and more continued to do so until it was redesigned.
what a butch of whinners here. Lets praise the hackers on this site.
Wait, it isn't even launched overseas so why is this being addressed by Sony UK?
Actions over the last 7 years of $ony have contributed to their low stock price. Hate it or not, it is what it is. Until their tune changes expect more fails to come. You could always sue them if they wont fix your faulty handheld...oh wait they made you wave that right!!!
This is not so unusual... its a new product, so they may still have some units with some issues. This is happens to pretty much ALL brands. This is also why the Japanese releases products in Japan first - because most people there want the LATEST and greatest and having a failed unit doesn't generally upset the customer, it'll be replaced for free.
That is a lot different than MS's xbox 360 in which its RROD issue showed up about a year after its release.... ie: manufacturing defects vs design defects.
Sony have always been arrogant, nothing new. They think they stand above the law and can do whatever they wish and thats where much of the hate comes from. I will never touch a Sony product again due to that rootkit drm that was installed when i wanted to play a music cd once on my PC. So i choice to vote with my $ and their stock price seem to suggest i'm far from the only one!
Yet another reason i never buy sony products. I boycott with my wallet not with my mouth.