Consumer Reports: AT&T Has the Most Unhappy Customers

But they take it cause they want certain phones.

I hate At&t they lie about their internet speeds.

ATT is so full of crap. I have ATT and I know my cell phone bill will go up if they buy out T-mobile. I hardly ever use my phone as a phone, and have 6000+ rollover minutes but I can't get a cheaper cell phone plan. It's no wonder they are ranked so low. I really need to dump them

This is not surprising at all. I was on AT&T for over two decades... I called once and got my account specific information, they asked why, I said cause I was looking over the possibilities and considering switching carriers... They didn't do ANYTHING to try to keep me. They just gave me the information and hung up the phone... Not even a "We're sorry to see a long-time subscriber leave" or nothing. If anything, they had the "You'll be back" attitude... And they didn't even ask why until like a month later after I had a locked in new contract with Sprint... Then the CSR call came... I simply just said "few days too late to waste your time... I won't break contracts.".

I don't miss AT&T at all. And at least in my area, Sprint has actually a much better signal all the way around. Not to mention the only network with true unlimited data... For now...

What's interesting here is that Consumer Cellular uses at&t's network and Credo uses Sprint's network. This tells me that alot of this report's "data" is probably mostly based on hype or because of pricing of services/contracts.

I had AT&T for 8 years and the only time it worked ok was when I got an iPhone. The data was slow, but the calls were decent. Everyone else on my plan had major call issues. They finally upgraded their 3G area, but I moved on to Verizon and have double the speed everywhere and great call reliability.

LOL @ AT&T's 4G commercials, their 3G still sucks.

I like Sprint. Best cost to what you are getting ratio of the big 4. Good phone selection as well. They need a larger network with a bit better signal. And def a move to LTE networks. Not saying the signal is terrible. T-mo has always been worse, but verizon has the best signal... Sprint is a good middle. Verizon is so INCREDIBLY overpriced for what you are getting. I hold Sprint in high regard for still carrying the unlimited data on their smart phones.

This just in, the sky is blue.

If the USA would get out of the dark ages and separate the device from the service and do away with contracts, consumer satisfaction would go way up, IMHO.
It used to be that those contracts would subsidize the price of the device. I think most people feel "ripped off". Now, people have become accustomed to paying these high prices and these carriers have the service "locked down". So even without a contract you have to pay the same high monthly fee, so you might as well get the subsidized "upgrade" phone when you contract is up, otherwise you are paying their high fees for nothing. These carriers have us by the balls and our government is failing us in fixing it.

I don't understand how Verizon and Sprint lead the pack though, they still use CDMA. I guess because people care more about speed rather than lock-in. At least with AT&T, if you have an unlocked device, you can jump on T-Mobile if needed. Wish their were some other prepaid GSM carriers in my area.

I never want to see the T-Mobile AT&T merger succeed. That is the last bastion of separate GSM providers.

Once again, we see the reason for the AT&T "Death Star" logo. And while AT&T, desperate to rebuild their pre-80s monopoly, may like the merger idea, they forgot that their claims that "It'd be an improvement for customers" would only apply to their OWN, not T-Mobile's.

Had AT&T in NY, couldn't get service anywhere, although phone constantly showed 5 bars. Internet was at snail speed. They are terrible liars: advertised speeds are unattainable and calls drop consistently and daily. I dropped calls to my grandma, during an interview, while calling AT&T support and in the middle of saying happy new years. Actually I can't remember a significant point in my life last few years where I didn't drop a call.

It is by far the largest scam in telecommunications at the moment. Who else in any industry gets away with a small fraction of their guaranteed service? TV, Radio, ISPs, landlines, even Verizon wireless all do as they promise, while AT&T consistently fails to perform. Shame on them.

I ended up terminating my contract early and going to Verizon. The difference was night and day. Internet and phone calls once again worked as promised, everywhere. Screw you AT&T.

It all depends on where you live.. Where Im at near West Palm Beach in South Florida, ATT rocks.. My buddy has Verizons 4G service and gets 20+mbps at home near Miami, but up here were I live and we work, he gets slower speeds than my ATT 3G service... And in the 10 years Ive had ATT Ive dropped maybe 10 calls.. The only time I have ever had issues with ATT was when I drove to Virginia a few months ago and there were several areas in SC where I had no service.. I had a solid signal all the way through FL and GA, at least strong enough to stream music from Rhapsody the entire time.. Ive got their U-Verse service at home too and after switching from Comcast, Im loving ATT..

I've been with AT&T before and I'll never come back.
I'm happy with T-Mobile prepaid plan - save lots of money for other projects.

U.S. Cellular's customer service and service quality are second to none.
Their phone selection on the other hand is pretty dismal. I have their only WP7 phone, they have no iPhones, and their android selection is 6months to 1 year behind the big four. The best phone they offer is the Moto Electrify. Not the worst phone, but give me a high-end HTC or Galxay S2.

U.S. Cellular is amazing. Customer service is fast and acts like they care.

AT&T made a 19 BILLION dollar profit last year... and they say they can't afford to keep up with Verizon and have the same amount of coverage. BS. This is why I hate them.

meh, I like AT&T, but that is because I get a 20% company discount and I don't get smart phones so internet doesn't matter to me. There are only 3 dead spots that I often visit. My house (I believe the aluminum siding ruins the signal because I step outside and it works fine), the grocery store (same reason I believe), and my in-laws (just a dead spot). Everywhere else it works great.

I could tell my story about att but why waste your time and mine. They have been and continue to be all about att not their customers. They so remind me of our government that pretty much covers it.

AT&T is pretty awful as both an ISP and a Wireless provider. It's not just the fact that they never meet their advertised services, but also that the customer support is lacking in most social skills.

I know a man that worked for a regional provider that was on Forbes list for highest satisfaction something like seven years running? A year after AT&T bought them, cut their budget, and replaced higher management, they were off the list and among the lowest in customer satisfaction rates.

TL;DR He quit his job because he was embarrassed to work at a company so inept at serving its customer base...

Don't get me started on the legalities of their contracts either.

Ugh, I hate AT&T. Since I've had my iPhone I have had more dropped calls and missed service than my friends who are on Verizon and Sprint have ever had.

AT&T was fine when I was in LA, but since I moved to NYC, it's a nightmare. The internet speed is like a 28.8k dial up. Dead spots everywhere in the city. Sometimes it took me 2 min. to check the weather on my iphone.

I hate AT&T!

Is there an AT&T PR person or fanatic on here? Some negative comments about AT&T are getting thumbed-down.

Additionally, the title should be:
"AT&T [Still] Has the Most Unhappy Customers"

Pretty sure some AT&T fan is going through and thumbs downing all the negative comments... AT&T has fanboys? HAHAHAHAHAHA

I've never had a problem with ATT. When my Samsung Focus got ruined by my Xbox (shorted power fried the network device) ATT promptly replaced it. The support reps I was in contact with were perfectly fine. The pricing for family talk plans are relatively reasonable, especially compared to other companies, and if you honestly don't like paying for early termination fees, don't sign the freaking CONTRACT.

Why do you think its called a contract if it isn't holding EVERYBODY involved to a set of terms. ATT provides service and you agree not to terminate early. Contracts are not one way.

If you lack the patience to wait for your contract to be up or if you absolutely have to have the latest and greatest gadget then you are responsible for the consequences, not ATT.

My 3G is pretty spotty and slow where I live because we only have one or two towers dedicated to providing it in the entire area. Whenever I go down to LA, San Francisco, or any other major city it blazes. So if you are suffering from poor signal maybe it isn't the network. Maybe it's the device, or the way you are holding it (for iPhone 4 users and everyone else; my sony ericsson phone would drop calls if I covered a section of it with my hand).

Understand cause and effect enough to troubleshoot your own problems before you cry foul about a Carrier.

Sprint is doing BREACH OF CONTRACT. To have a unlimited wifi hotspot was $44. They have now capped it at 3 gigs for $44 and the largest plan is $79 plan for 12 gigs. So if you had $44 plan and did 20 gigs of download the cost would be $500.00 additional.
Now if you tried to break a contract they would have a hissie fit. But for them to change the contract is OK.
They put the notice on the back side of a page of a bill of 6 pages long two months earlier. No email or seperate letter.

Everyone I know who has AT&T hates the service, but loves their iPhones. I love my Verizon service and my Samsung "4G" LTE phone (except for the shorter battery life). I often connect at over 20 mbps download and 5-10 mbps upload. I often use the hotspot to connect my laptop. I laugh at iPhone 4 users who can't do that even if they had a hotspot feature, cause they either
1. Have shit for data signal / connection speed
2. Constantly drop their data connection
3. Constantly drop calls

I have none of those problems. LOL @ AT&T

@stitchexperiment626

Why did you actually get the unlimited wifi hotspot in the first place? I rooted my Evo Shift, and use Cyanogenmod's WiFi Hotspot feature all the time. I download about 10 GB a month, and i get no complaints from them. Even better, the store salesman told me to root my phone and get it for free, as it costs less.

On another note, I live in NYC, and I get about 10 mbps download/1.5 mpbs upload over 4G, and about 2 mpbs download/1 mpbs upload over 3G. I downloaded movies straight to my phone and gamed over it with my PC. i don't see Verizon customers doing that

Also, if you own a Sprint 4G phone, that means you have Roaming for free, or basically it uses the minuted you have regularly. The only limit is the Data, which is capped at 5 GB, which is still acceptable when your not in their service area.

Everyone i know has Verizon and hates it and their CS. Ive had AT&T since 2003 and never had any issues. FTW.