Dev Angry Over App Approval, Apple Responds

By Kevin Parrish, published on August 12, 2009 at 5:00 PM
Source: Tom's Guide US | Keywords: , , , , | Themes: Software, Smartphones, Digital Entertainment, 3GSM
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Apple's Phil Schiller responds to an angry developer.

The wishy-washy method in which Apple approves, rejects, publishes, and un-publishes applications for the App Store is nothing new: most developers and consumers know there's something fishy with the entire process. The controversy, in fact, has caught the attention of the FCC in regards to rejections of Google Voice and similar applications. Even last week developer Daring Fireball lashed out at Apple for rejecting a dictionary application.

According to the Unofficial Apple Weblog, the latest developer to complain is Steven Frank, a co-founder of Mac developer Panic. Steamed over the Google Voice rejections, Frank declared his intentions to boycott the iPhone altogether until Apple corrects the problem with the App Store approval process (even though the company is currently not an iPhone developer). Frank vented his frustrations by posting his feelings here.

"My position is not that every app should be approved -- it's that rejected apps should be rejected for reasons that at the very least make consistent, logical sense, without garbage form-letter rejection notices that explain nothing, and with at least some sort of guidance available to the developer about how to fix the problem instead of meeting them with a brick wall," Frank said on his blog.

However, over the weekend Frank received an email response from Apple's senior vice president of worldwide product marketing, Phil Schiller. Frank said that he did not have Schiller's permission to republish the letter, but summarizes in this blog that Apple is "listening to your feedback." Schiller said that the company was absorbing all the viable suggested solutions provided by developers as the company continues to "evolve" the App Store.

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Comments

Hanin33 08/12/2009 11:21 PM
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shiller is a shill!

p4l1ndr0m3 08/12/2009 11:24 PM
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To hell with Apple and their idiocy. Just a company that thrives on suing over patents and claim they are better than everyone at everything. I still don't understand why people want glorified ipods with a crippled ability to use it as a phone, if you can get a signal. When Steve Jobs isn't around as the CEO anymore, I bet they will bring Al Gore to the rescue. I think he would be a perfect fit. They can take over the world together, one idiot at a time.

war2k9 08/12/2009 11:27 PM
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1984 all over again. Apple does not learn from the pass, iphone and ipod touch will be the thing of the pass real soon.
Keep up the good work apple here comes microsoft zune market place.

jokemeister 08/12/2009 11:42 PM
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Apple are laughing all the way to the bank. I'm sure their finance department couldn't care less about the problems considering there are so many apps that no one will miss the comparatively few that are rejected. All this controversy is simply publicity for Apple.

walkthetalk 08/12/2009 11:57 PM
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How is this any different than how Nintendo does business with application developers? Some companies CARE about what software is associated with their hardware. That is simply smart marketing and smart for business. That said if someone does develop an app. and it does meet the criteria then Apple should get out of the way.

mactruck 08/13/2009 12:02 PM
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Hard to listen to feedback over the thunderous roar of cash flowing in from the iPhone sheeple.

megamanx00 08/13/2009 12:21 PM
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Your App: Rejected

Reason: We just felt like it

Recourse: Pray to Steve Jobs.

grieve 08/13/2009 12:35 PM
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war2k9 :
1984 all over again. Apple does not learn from the pass, iphone and ipod touch will be the thing of the pass real soon.Keep up the good work apple here comes microsoft zune market place.


I hate apple and thier apple tax so believe me this is not fanboy'ism...

Your on crack! Zune is a good product, but hasn't a chance in hell of overtaking the ipod in sales. Ipod and touch will not be a thing of the past soon, the sales are as high as ever.... And as much as WE ALL hate it, the fact is Ipod is better then Zune.

Apple doesnt care about the Apps they reject, there 36,000 strong anyhow.

trkorecky 08/13/2009 12:58 PM
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grieve :
And as much as WE ALL hate it, the fact is Ipod is better then Zune.


The iPod is certainly more popular, but the Zune trounces the hell out of it. I fail to understand how as simple an operating system as the iPod runs, it still manages to freeze at least three times a week under normal usage. Really guys, do you employ apes to type your half-ass code?

Thank goodness for RockBox, actually add functionality and SIGNIFICANTLY improve the iPod with drag-and-drop (read: no garbage iTunes requirement) music organization, FLAC support and no freezing, just to name a few.

eddieroolz 08/13/2009 1:48 AM
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Meh, it's Apple. The exact reason I would never even consider their products ever again.

vant 08/13/2009 2:00 AM
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mlopinto2k1 08/13/2009 2:35 AM
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walkthetalk 08/13/2009 3:25 AM
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brendano257 08/13/2009 4:32 AM
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Honestly, stop bashing the crap out of Apple. It's sick, disturbing and overflowing with IGNORANCE. Please let off a little, half of what you say is BS and shouldn't even be considered.

Honestly, my iPod has not crashed in a long time. The last time I remember was a failed app, which was the developers fault. As for your whinny bitchings, Apple has a FORUM for suggestions and user feedback, take out your anger with competent help for the company, not ignorant rage with them.

**For the record, I own and solely use a Vista X64 destop every day, but own an iPod touch, and use iTunes for my music, but Windows Media Center or VLC for movies. I use a mix, and have Mac's in my house and have used them (parents own them) and like them as well, but I need my PC for gaming. There is a balance to what you need or don't need, so quit complaining if it doesn't fit your needs.

So don't call me a fanboi, because, I'm clearly not. But seriously, LAY OFF.

Maxor127 08/13/2009 5:43 AM
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The way I see it, Apple has the right to accept and reject any software, just like Microsoft, Sony, and Nintendo can with their software. Since I don't have an iPhone and I wouldn't waste my money on apps anyways, I could care less.

thejerk 08/13/2009 5:46 AM
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mactruck :
Hard to listen to feedback over the thunderous roar of cash flowing in from the iPhone sheeple.



No, the thunder was just another iPod exploding.
We're not supposed to talk about it.

cruiseoveride 08/13/2009 6:27 AM
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Technology FAIL

montezuma 08/13/2009 7:43 AM
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He does not have permission to republish the letter? What the fuck is he talking about? A letter is not a copyrighted work and if someone is writing something to you, you have the right to post it. Grow a fucking backbone people. This developer is just as spineless as the rest of the people in this mix.

montezuma 08/13/2009 7:45 AM
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I hope Apple reads this site. I want them to know that I have jail broken all of my iPhones and that I use apps that they have rejected. Fuck you Apple.

okibrian 08/13/2009 9:29 AM
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vant :
Are you telling me if I open a pet store I have to sell certain pet foods?It's my own god damn store I can sell whatever the hell I want...


No one is telling you that you have to sell a product, but you cannot limit others from selling an application because you want to make the same one. Oh yeah, and that is after Apple seen your source code when you submitted for approval. People have no problem with talking shit about Microsoft and IE and THEY ARE NOT LIMMITING YOU TO BE ABLE TO INSTALL A NEW BROWSER. Apple is limiting you, as the only way (without jail breaking) to get an app on your device is from the app store.

bin1127 08/13/2009 11:19 AM
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Frank's response was well stated and all apple could respond with is another 'in your face' comment making it all worse. Have you apple fans gave a single thought about what kind of company apple is?

steve jobs is not your best friend.

gilbertfh 08/13/2009 12:16 PM
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I am personally not a fan of either Zune or IPOD in fact my family has owned both. We have had I think 4 IPODs and one Zune 30gb. My Zune is still going strong after a couple of our IPODS have bit the dust. Maybe I got lucky but it is apples(no pun intended) and oranges to me. Both are good devices and enjoyable to use. Timewaster apps like those on facebook that can be made by any goober with a computer are what Apple is trying to keep from their site. That being said they should really allow apps to be loaded from 3rd party websites if the user so chooses. If a consumer wants to put apps that do not conform with Apple's values onto a device they own well then they should be allowed to do it.

mlopinto2k1 08/13/2009 12:44 PM
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bin1127 :
Frank's response was well stated and all apple could respond with is another 'in your face' comment making it all worse. Have you apple fans gave a single thought about what kind of company apple is?steve jobs is not your best friend.



I don't think anyone here thinks he is. It is just that consumers, once they get something "pretty much perfect", they expect it to stay that way. Apple rules the portable music sector with their iPod, so naturally, people are going to expect miracles when they decide to purchase one. As soon as they hit brick walls, they flip! Simple!

kartu 08/13/2009 12:47 PM
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grieve :
Zune is a good product, but hasn't a chance in hell of overtaking the ipod in sales.


Well, if you ask me, ipod touch is a restricted, cheaper looking version of Sony Walkman. :)

back_by_demand 08/13/2009 1:27 PM
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Wade in, late to the party, but really we shouldn't compare the iPod to the Zune. If Microsoft has any sense it will rebrand the Zune as the Xbox Portable and release a shed-load of games via Xbox marketplace for play on its new nVidia Tegra chip.

This way it lines up against the PSPgo and the DSi for gaming but as a media player and internet device is way better than both.

Apple won't be able to hit this market as, face it, Apple don't do games. There are some games on the iPhone, but they are crap.

annymmo 08/13/2009 1:48 PM
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Company: Apple
Tax: H264 (MPEG4-video codec) patents.
iPhone/Pod compatibility

Alias: MPEG LA

nachowarrior 08/13/2009 1:56 PM
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why does everyone keep saying "Apple"? Their name is spelled "crApple"
get it right or don't say it at all.

nachowarrior 08/13/2009 1:57 PM
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and to be quite frank, crApple should have no right to control what software goes onto any device, period.

Tedders 08/13/2009 1:59 PM
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I like how people bitch and moan about the crappy coding on the iPod. Has everyone forgotten about when the Zunes crashed at new year because some stupid Microsoft people didn't program their code right? Good lord people. This crap is getting childish.

FlayerSlayer 08/13/2009 2:26 PM
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Wait, so Apple doesn't explain why apps get blocked, but it's ok because they're "evolving" the app store, though they won't explain how or when for that either.

back_by_demand 08/13/2009 4:08 PM
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Totally random and off subject, but, whe I first read the title

"Dev angry over App approval"

I wondered if they meant Dev Patel from Slumdog Millionaire...
http://en.wikipedia.org/wiki/Dev_Patel


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