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AT&T Threatens Legal Action for Emailing Its CEO

By - Source: Tom's Guide US | B 62 comments

If you ever feel the need to vent, pontificate, complain or just plain talk to AT&T's CEO, you should probably reconsider.

A lot of CEOs get emails from customers who happened upon their email address on the company's corporate website. Indeed there are folks who like to email the CEO in the hope that they'll get a response from the man or woman who runs the place. Some are willing to respond (Steve Jobs, for example), while other tend not to bother.

At the moment, it would seem AT&T CEO Randall Stephenson is not in the same boat as Steve Jobs. Engadget reports that the wireless telecommunications company is sending cease and desist letters to customers who email the CEO.

Giorgio Galante sent Stephenson two emails in as many weeks. The first email was a request to bump up his iPhone eligibility date and a request for a tethering option, while the second email detailed his displeasure regarding the company's new data rates.

Thanks for making the switch to a Sprint HTC Evo an even easier decision. I don’t think even Steve Jobs can spin 2GB for $25/month as a good thing for the consumer.  I may not use 2GB/month today, but the point of these devices (iPad 3g, iPhone 4G, etc.) is that we’ll be able to do more and your network either can’t handle it, or you’re just trying to squeeze more money out of your customers.  The $15/month 200MB plan is just a crappy anchor price that makes the $25 plan look like a better deal than it really is, given that the $30/”unlimited” plan goes away.

Please don’t have one of your $12/hour “Executive Relations” college students call me – I’ve found them to be generally poorly informed (Engadget.com readers know more than they do about AT&T) and they have little authority to do anything sensible. 

This is simply a soon-to-be former customer feedback.

Regards,

Giorgio G.

Galante did get a phone call from AT&T's Executive Response Team. An employee named only as 'Brent' called him and thanked him for his feedback but warned him if he continued to email Randall Stephenson, he could be sent a cease and desist order. Yikes!

Click here to listen to the phone call for yourself.

Discuss
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Top Comments
  • 23 Hide
    thrust2night , June 3, 2010 9:57 PM
    Jane... there is no "here" to click on to listen to the phone call. I would've sent an email to the CEO of Toms Hardware about this missing link, but I figured you would call me back with a cease and desist.
  • 22 Hide
    zorky9 , June 3, 2010 9:57 PM
    Maybe I should just text him.
  • 22 Hide
    ArgleBargle , June 3, 2010 9:45 PM
    Randall Stephenson should not have to communicate with the hoi peloi. He has much more important things to do, and those deemed worthy to lick the boots of AT&T should email only the subordinates. I fully support the idea of Stephenson letting slip the dogs of war upon those foolish enough not to avert their eyes to his magnificence.
Other Comments
  • 22 Hide
    ArgleBargle , June 3, 2010 9:45 PM
    Randall Stephenson should not have to communicate with the hoi peloi. He has much more important things to do, and those deemed worthy to lick the boots of AT&T should email only the subordinates. I fully support the idea of Stephenson letting slip the dogs of war upon those foolish enough not to avert their eyes to his magnificence.
  • 22 Hide
    zorky9 , June 3, 2010 9:57 PM
    Maybe I should just text him.
  • 23 Hide
    thrust2night , June 3, 2010 9:57 PM
    Jane... there is no "here" to click on to listen to the phone call. I would've sent an email to the CEO of Toms Hardware about this missing link, but I figured you would call me back with a cease and desist.
  • 21 Hide
    TH , June 3, 2010 9:57 PM
    Jane, clicked 'here' and nothing. :) 
  • 10 Hide
    sliem , June 3, 2010 9:59 PM
    "Click here to listen to the phone call for yourself."

    where?
  • 17 Hide
    otacon72 , June 3, 2010 10:02 PM
    AT&T is now going out of it's way to piss off it's customers. As if it's horrible service wasn't enough. How dumb can one company be? It's mind boggling.
  • 4 Hide
    sublifer , June 3, 2010 10:02 PM
    No link to listen to the call.
  • 2 Hide
    zorky9 , June 3, 2010 10:09 PM
    I would have to guess that "Brent" left a message, that's why GG has a copy. Otherwise, recording all your telephone conversations is just too weird. That makes his claim a bit questionable.

    Still hate AT&T.
  • 1 Hide
    tharkis842 , June 3, 2010 10:10 PM
    My first cell phone was through at&t, i canceled my phone within 3 months due to surcharges that were written no where in the contract (i read all the paperwork inside and out), and charges for features i didn't sign up for. I tried to have the features cancelled but any attempt to reason with the at&t employees only ended with me stuck further back than where i started. I would never recommend their service to anyone, or wish them on my worst enemy.
  • 1 Hide
    aletoil , June 3, 2010 10:12 PM
    THJane, clicked 'here' and nothing.

    She obviously meant that we are supposed to Copy & Paste "here" in Google and we will find the link. :) 
  • 1 Hide
    mlopinto2k1 , June 3, 2010 10:14 PM
    Geez, there is nothing wrong with the email that was sent to him. He could have had someone help him write up a letter of response as not to make him look like a damn fool. Customers deserve the right to their opinion when it is held in this regard. If he went nuts and flamed him.. yeah, send away.
  • -4 Hide
    nforce4max , June 3, 2010 10:15 PM
    AT&T = BP of the telecommunication industry
    AT&T = Standard oil
    AT&T = Bernie Madoff

    I got a idea, lets all send a message all at once but quitting their so called contracts and tell them to shove it when the sun doesn't shine. There is no way they are going to be able to continue to treat their customers like they're crap. I am so sick of them hell I still remember their $55 a month dial up, holy sh^t for that! Needless to say I didn't pay! They're like the Mob and the bill that we all have to pay every stinking month is "protection money"

    AT&T saying of the day "if you don't pay we'll break your knee caps" and when comes time to complain "it's swimming with the fishes".
  • 3 Hide
    kinggraves , June 3, 2010 10:16 PM
    It's not a lawsuit, it's a C&D order, and most likely that's all fluff. I'll quote Wiki on this.
    "A cease-and-desist order can be issued by a judge or government authority, and has a well-defined legal meaning. In contrast, a cease-and-desist letter can be sent by anyone, although typically they are drafted by a lawyer."

    More than likely, they'd send the C&D -letter-, as I can't imagine a judge would even waste his time writing an order for something so trivial. They have plenty of high priced lawyers to write up this garbage.
    What rich pigs like Randall here do is toss out these letters to silence anyone inconveniencing them who can't afford to hire a lawyer to fight the order. The victims are forced to comply, simply because they can't afford to fight back.

    I guess Randy can't take any criticism whatsoever, since a guy emailing him twice is enough to call in the law dogs. I mean, I'm sure the head of one of the largest telecoms there is knows how to delete emails, right?

    ...right?
  • 8 Hide
    Montezuma , June 3, 2010 10:18 PM
    I will be sending this CEO a few emails shortly.
  • 6 Hide
    jaysbob , June 3, 2010 10:19 PM
    I get the feeling that now this story is out Stephenson is going to be getting more emails than just this relatively reasonable complaint.
  • 7 Hide
    SinisterMessiah , June 3, 2010 10:26 PM
    Just post his email on 4chan and he'll be changing his email address real quick.
  • 15 Hide
    bentonsl_2010 , June 3, 2010 10:40 PM
    Hi Guys

    Feel free to let randy know how you feel hehe.


    Randall Stephenson, AT&T CEO
    rs2982@att.com (direct)
    randall.stephenson@att.com
    phone: 210-351-5401 (direct to his secretary)
    fax 210-351-3553
    alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
    175 E. Houston
    San Antonio, TX 78205
  • 7 Hide
    rodney_ws , June 3, 2010 10:42 PM
    I emailed FrostyTech.com (excellent site for PC heatsink reviews) what I considered to be a politely worded request/suggestion. I honestly wasn't expecting a response, but the founder of the site took the time to email me back a fairly lengthy response. I loved the site before, but somehow that just made it seem that much cooler.

    That said... AT&T's CEO comes across as looking retarded for this.
  • 2 Hide
    nforce4max , June 3, 2010 10:46 PM
    Bentonsl_2010Hi GuysFeel free to let randy know how you feel hehe.Randall Stephenson, AT&T CEOrs2982@att.com (direct)randall.stephenson@att.comphone: 210-351-5401 (direct to his secretary) fax 210-351-3553alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)175 E. HoustonSan Antonio, TX 78205



    If I had a car I could drive down there and it to em in person since I live just north up I-35.
  • 0 Hide
    Maxor127 , June 3, 2010 10:51 PM
    I know if I were CEO, I wouldn't want to get emails from random people. That's what employees are for. Then again, if I were CEO, I wouldn't post my email for anyone to see. And I'd simply filter out unwanted emails and ignore them or forward them to someone else. Or I'd have a fake CEO email that someone else checks for me. Threatening to sue people is a bad move though.
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