A lot of CEOs get emails from customers who happened upon their email address on the company's corporate website. Indeed there are folks who like to email the CEO in the hope that they'll get a response from the man or woman who runs the place. Some are willing to respond (Steve Jobs, for example), while other tend not to bother.
At the moment, it would seem AT&T CEO Randall Stephenson is not in the same boat as Steve Jobs. Engadget reports that the wireless telecommunications company is sending cease and desist letters to customers who email the CEO.
Giorgio Galante sent Stephenson two emails in as many weeks. The first email was a request to bump up his iPhone eligibility date and a request for a tethering option, while the second email detailed his displeasure regarding the company's new data rates.
Thanks for making the switch to a Sprint HTC Evo an even easier decision. I don’t think even Steve Jobs can spin 2GB for $25/month as a good thing for the consumer. I may not use 2GB/month today, but the point of these devices (iPad 3g, iPhone 4G, etc.) is that we’ll be able to do more and your network either can’t handle it, or you’re just trying to squeeze more money out of your customers. The $15/month 200MB plan is just a crappy anchor price that makes the $25 plan look like a better deal than it really is, given that the $30/”unlimited” plan goes away.
Please don’t have one of your $12/hour “Executive Relations” college students call me – I’ve found them to be generally poorly informed (Engadget.com readers know more than they do about AT&T) and they have little authority to do anything sensible.
This is simply a soon-to-be former customer feedback.
Galante did get a phone call from AT&T's Executive Response Team. An employee named only as 'Brent' called him and thanked him for his feedback but warned him if he continued to email Randall Stephenson, he could be sent a cease and desist order. Yikes!