New Every 6 Months?

[Larry]

Archived from groups: alt.cellular.verizon (More info?)

Has anyone ever succeeded in getting Verizon to "allow" them to pay the
same discounted price that new customers pay for a new phone if the
phone is less than one year-old? This is one of the things about Verizon
that really peeves me. My phone's screen is cracked, and they won't even
let me purchase the phone for the same price as a new customer ... even
if I commit to a 1 or 2 year contract. This all changes apparently at
the 1-year mark, when they will allow this.

Larry E.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Did you actually expect customer satisfaction on a problem like this from
Verizon? If they gave you or sold you a phone at a lower cost they may go
bankrupt.

"Larry" <Larry@nospam.net> wrote in message
news:J3sAc.40243$0b.10999881@news4.srv.hcvlny.cv.net...
> Has anyone ever succeeded in getting Verizon to "allow" them to pay the
> same discounted price that new customers pay for a new phone if the
> phone is less than one year-old? This is one of the things about Verizon
> that really peeves me. My phone's screen is cracked, and they won't even
> let me purchase the phone for the same price as a new customer ... even
> if I commit to a 1 or 2 year contract. This all changes apparently at
> the 1-year mark, when they will allow this.
>
> Larry E.
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Fri, 18 Jun 2004 02:03:21 GMT, Larry <Larry@nospam.net> wrote:

>Has anyone ever succeeded in getting Verizon to "allow" them to pay the
> same discounted price that new customers pay for a new phone if the
>phone is less than one year-old? This is one of the things about Verizon
>that really peeves me. My phone's screen is cracked, and they won't even
>let me purchase the phone for the same price as a new customer ... even
>if I commit to a 1 or 2 year contract. This all changes apparently at
>the 1-year mark, when they will allow this.
>
>Larry E.

You can't purchase one at the promotional price because your contract
isn't up yet, and therefore, they haven't recouped the full cost of
the phone you broke. If you didn't have insurance, then try eBay.
And did you inquire how much it would cost for them to replace the
screen as a non-warranty repair? Sometimes it's not as much as you
would think. And sometimes they'll just swap you out a refurbished
one for a flat charge.

 

[frank]

Archived from groups: alt.cellular.verizon (More info?)

> And did you inquire how much it would cost for them to replace the
> screen as a non-warranty repair? Sometimes it's not as much as you
> would think. And sometimes they'll just swap you out a refurbished
> one for a flat charge.

Good advice. I'll go down tomorrow and inquire about mine. I have a crack
in the front glass of my 4400. If I could get it fixed, or repaired
cheaply, I would. Otherwise I'd just live with it until my new every 2
comes up.... December..

-Frank

 

[ken]

Archived from groups: alt.cellular.verizon (More info?)

The price that a new customer pays is subsidized by Verizon. They recoup
their initial loss over the period of your contract. You can't expect them
to take another loss after only 6 months.


"Larry" <Larry@nospam.net> wrote in message
news:J3sAc.40243$0b.10999881@news4.srv.hcvlny.cv.net...
> Has anyone ever succeeded in getting Verizon to "allow" them to pay the
> same discounted price that new customers pay for a new phone if the
> phone is less than one year-old? This is one of the things about Verizon
> that really peeves me. My phone's screen is cracked, and they won't even
> let me purchase the phone for the same price as a new customer ... even
> if I commit to a 1 or 2 year contract. This all changes apparently at
> the 1-year mark, when they will allow this.
>
> Larry E.
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

the front glass on the 4400 is a common problem, you can go to lg and order
spare glass inserts so you can fix them as they break.

"Frank" <Frank@REMOVEALLCAPSitcreek.com> wrote in message
news:SIGdnWR3JNcNFU7dRVn-hQ@giganews.com...
> > And did you inquire how much it would cost for them to replace the
> > screen as a non-warranty repair? Sometimes it's not as much as you
> > would think. And sometimes they'll just swap you out a refurbished
> > one for a flat charge.
>
> Good advice. I'll go down tomorrow and inquire about mine. I have a
crack
> in the front glass of my 4400. If I could get it fixed, or repaired
> cheaply, I would. Otherwise I'd just live with it until my new every 2
> comes up.... December..
>
> -Frank
>
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

forgive my ignorance, but shouldn't the LG be under the warranty with VW? I
had some problems with a V60, took it in within a year's time and they
exchanged it flat out. Refurbished, to be sure, but it functioned fine and
had a new phone warranty.

just a thought.

Michael

"Larry" <Larry@nospam.net> wrote in message
news:J3sAc.40243$0b.10999881@news4.srv.hcvlny.cv.net...
> Has anyone ever succeeded in getting Verizon to "allow" them to pay the
> same discounted price that new customers pay for a new phone if the
> phone is less than one year-old? This is one of the things about Verizon
> that really peeves me. My phone's screen is cracked, and they won't even
> let me purchase the phone for the same price as a new customer ... even
> if I commit to a 1 or 2 year contract. This all changes apparently at
> the 1-year mark, when they will allow this.
>
> Larry E.
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 19 Jun 2004 05:58:39 GMT, "gms238" <gms238@verizon.net> wrote:

>"Larry" <Larry@nospam.net> wrote in message
>news:J3sAc.40243$0b.10999881@news4.srv.hcvlny.cv.net...
>> Has anyone ever succeeded in getting Verizon to "allow" them to pay the
>> same discounted price that new customers pay for a new phone if the
>> phone is less than one year-old? This is one of the things about Verizon
>> that really peeves me. My phone's screen is cracked, and they won't even
>> let me purchase the phone for the same price as a new customer ... even
>> if I commit to a 1 or 2 year contract. This all changes apparently at
>> the 1-year mark, when they will allow this.
>>
>> Larry E.
>>
>

>forgive my ignorance, but shouldn't the LG be under the warranty with VW? I
>had some problems with a V60, took it in within a year's time and they
>exchanged it flat out. Refurbished, to be sure, but it functioned fine and
>had a new phone warranty.

Cracked screens are not covered by warranty. Under what conditions
did you exchange your phone?

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

gms238 wrote:
> forgive my ignorance, but shouldn't the LG be under the warranty with
> VW? I had some problems with a V60, took it in within a year's time
> and they exchanged it flat out. Refurbished, to be sure, but it
> functioned fine and had a new phone warranty.

I believe all phones VZW carries have a 1yr. manufacturer warranty.
Most often (always?) VZW will simply swap the phone at a store rather
than have you send it in for repair and wait for it. The 1yr. warranty
covers manufacturer defects. A cracked screen is user damage and
not covered under the warranty unless it came that way or you can
show that it cracked due to a defect.

The regular insurance will cover the phone in case of loss (with
deductible).
The Total Equipment Coverage ($1/month more) will cover the phone
and accessories in case of loss and for defects. The insurance does not
cover "cosmetic" damage. As long as the phone functions they won't cover
it. So if the LCD is still readable it is cosmetic damage. As soon as the
the
LCD quits functioning it will be covered damage.

-Quick

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

What if I am more than a year through my 2-year contract and want a
promotional deal on equipment? If I re-sign, will I get a subsidized
price or I have to wait out the full 2 years?

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On 6/21/04 3:30 PM, in article
66893a6c.0406211330.5fc485e6@posting.google.com, "KP" <KyleDP123@lycos.com>
wrote:

> What if I am more than a year through my 2-year contract and want a
> promotional deal on equipment? If I re-sign, will I get a subsidized
> price or I have to wait out the full 2 years?

The policy states that you can get a new subsidized phone when you have 2
months or less on your contract and you re-sign a new contract.

Steve

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Mon, 21 Jun 2004 10:04:27 -0700, "Quick" <dhorwitz@NOSPAMcisco.com>
wrote:

>The insurance does not
>cover "cosmetic" damage. As long as the phone functions they won't cover
>it. So if the LCD is still readable it is cosmetic damage. As soon as the
>the
>LCD quits functioning it will be covered damage.

I hear it quits pretty quickly after your tire rolls over it in the
VZW parking lot.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Mon, 21 Jun 2004 23:38:26 -0400, The Ghost of General Lee
<ghost@general.lee> chose to add this to the great equation of life, the
universe, and everything:

>X-Newsreader: Forte Agent 1.93/32.576 English (American)

Good choice.

>X-No-Archive: yes

Aaaww, I was going to send this one to ahbou...

>On Mon, 21 Jun 2004 10:04:27 -0700, "Quick" <dhorwitz@NOSPAMcisco.com>
>wrote:
>
>>The insurance does not
>>cover "cosmetic" damage. As long as the phone functions they won't cover
>>it. So if the LCD is still readable it is cosmetic damage. As soon as the
>>the
>>LCD quits functioning it will be covered damage.
>
>I hear it quits pretty quickly after your tire rolls over it in the
>VZW parking lot.

--
David Streeter, "an internet god" -- Dave Barry
http/home.att.net/~dwstreeter
Remove the naughty bit from my address to reply
Expect a train on ANY track at ANY time.
"The Bush administration says the Mars mission can be accomplished for only
143.8 zillion dollars, but critics claim that the true cost is likely to be
much more like 687 fillion dillion dollars. (These numbers are imaginary,
but trust me, they're as accurate as any other cost estimates you see about
the Mars mission.)" - Dave Barry

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Wed, 23 Jun 2004 04:20:29 GMT, David S
<dwstreeter@spamisnaughty.att.net> wrote:

>On Mon, 21 Jun 2004 23:38:26 -0400, The Ghost of General Lee
><ghost@general.lee> chose to add this to the great equation of life, the
>universe, and everything:
>
>>X-Newsreader: Forte Agent 1.93/32.576 English (American)
>
>Good choice.
>
>>X-No-Archive: yes
>
>Aaaww, I was going to send this one to ahbou...

Thank you, and you're the second one to make the same comment in a
year. I've switched it off.