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Archived from groups: alt.cellular.verizon (More info?)
Just to let everyone know about their risk if they have a new Motorola cell.
That is, don't rely on the Motorola warranty for anything.
Details: T720 large display stopped working. Sent to Motorola service in Ft.
Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
note "Customer abuse - liquid damage"
Called customer service, raised the roof, they said to send it back to Ft
Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
a reiteration of the Motorola warranty, reading:
The Motorola warranty states that "Contact with water, rain, extreme humidity,
or heavy perspiration, contact with sand, dirt, or the like; or contact with
extreme heat, or spills of food or liquid" is not covered under Motorola's
limited one-year warranty."
That is a resonable set of exclusions for a table radio, but not a portable
electronic device. Anywhere out of doors on planet earth is likely to expose
the phone to one of the above warranty-voiding conditions. You're likely to
use the phone in a warranty-voiding condition of you exercise or work heavily
and put it up to your ear. And for me, living in Virginia, "extreme humidity"
is a guaranteed occurrance in or out of doors.
In short, Motorola cell phones effectively have no warranty, so be on guard.
Purchase any sort of "insurance" / "extended warranty" that you can get.
Dave Head
Just to let everyone know about their risk if they have a new Motorola cell.
That is, don't rely on the Motorola warranty for anything.
Details: T720 large display stopped working. Sent to Motorola service in Ft.
Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
note "Customer abuse - liquid damage"
Called customer service, raised the roof, they said to send it back to Ft
Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
a reiteration of the Motorola warranty, reading:
The Motorola warranty states that "Contact with water, rain, extreme humidity,
or heavy perspiration, contact with sand, dirt, or the like; or contact with
extreme heat, or spills of food or liquid" is not covered under Motorola's
limited one-year warranty."
That is a resonable set of exclusions for a table radio, but not a portable
electronic device. Anywhere out of doors on planet earth is likely to expose
the phone to one of the above warranty-voiding conditions. You're likely to
use the phone in a warranty-voiding condition of you exercise or work heavily
and put it up to your ear. And for me, living in Virginia, "extreme humidity"
is a guaranteed occurrance in or out of doors.
In short, Motorola cell phones effectively have no warranty, so be on guard.
Purchase any sort of "insurance" / "extended warranty" that you can get.
Dave Head