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Sprint CSR and T608 issues...

Last response: in Wireless Carriers
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July 20, 2004 4:10:49 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Well, last week, the joystick on my 608 ceased to function. When I
took it in to see if it could be repaired, I was told they didn't work
on phones at that location any more. A bit upset, I went to leave and
was chased down by a second person who explained that it was that
particular phone they didn't work on as they were only authorized to
replace it. This person ordered a replacement and had me on my way in
less than 5 minutes.

The replacement came in on Monday. I got to the store at 1:45 and
walked up to the counter. At about 2:00, I got to the front of the
line and told the CSR what I was there to do and was informed that I
needed to go to another counter and sign in and he'd get to me when my
name came up. When I asked how long that might be, he told me 15 to 20
minutes but another customer informed me he had been waiting for
almost two hours for the same thing. I sat for a while stewing while
the CSR talked to one customer and took two smoke breaks. 45 minutes
later, I asked to speak to a supervisor and less than 5 minutes later
I was on my way home (as was the other customer) with my new phone.

I have had good and bad experiences with CSRs with Sprint but it's
the bad ones that stand out. Sprint has a horrible reputation when it
comes to customer service and this is why. Nobody remembers the good
ones!

More about : sprint csr t608 issues

Anonymous
July 20, 2004 1:32:49 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

psycho@here.there wrote:

> Well, last week, the joystick on my 608 ceased to function. When I
> took it in to see if it could be repaired, I was told they didn't work
> on phones at that location any more. A bit upset, I went to leave and
> was chased down by a second person who explained that it was that
> particular phone they didn't work on as they were only authorized to
> replace it.

What do you expect? If you're not gonna let someone finish their
sentences....


--
e-mail address fudged to thwart spammers.
Transpose the c's and a's in my address in order to reply.
July 21, 2004 3:51:23 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

On Tue, 20 Jul 2004 09:32:49 -0400, Isaiah Beard
<sacredpoet@sacredpoet.com> wrote:

>psycho@here.there wrote:
>
>> Well, last week, the joystick on my 608 ceased to function. When I
>> took it in to see if it could be repaired, I was told they didn't work
>> on phones at that location any more. A bit upset, I went to leave and
>> was chased down by a second person who explained that it was that
>> particular phone they didn't work on as they were only authorized to
>> replace it.
>
>What do you expect? If you're not gonna let someone finish their
>sentences....

The first person simply informed me that they didn't work on phones
any more at that location and told me he was sorry but he couldn't
help me. At that time he went on to the next customer. He was done
speaking to me at that point. The second CSR apparently overheard the
conversation (as it were) and wasn't able to step in and correct the
situation for whatever reason. I am generally fairly satisfied with my
local sprint store's CSRs but there have been a few that really ruin
the pattern...
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