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Problems at the end of the contract

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Last response: in Wireless Carriers
July 18, 2004 2:01:19 AM

Archived from groups: alt.cellular.verizon (More info?)

My AC 2-year contract ended during 2/04. Two phones. I just moved from
the East Coast to the West Coast and Verizon won't give me a new local
phone number without a new contract. A new contract is $5 more per
month, plus the cost of activating the two lines. I have NE2, but I'm
happy with my phones. I signed up for detailed billing before the end of
June, and I got a note today that Verizon extended my contract for 1
year because of it. What contract? I guess I should have read the fine
print on the web site. I have until next week (30 days from the detailed
billing signup date) to call and cancel the detailed billing. I don't
like the fact that they're doing that because I always had detailed
billing prior to their announcement in March.

On the plus side, there would be unlimited M2M calling for the primary
line (I had only 250 shared M2M minutes) and the new minimal AC
contracts allow for 400 minutes (I had only 300). I never went over my
monthly limit. It doesn't seem worth it to pay the extra $120 (plus
activation fees) over the course of 2 years to get a local phone number.
I don't call the mobile phones from my land line. The phones are used
for calling out or calling each other. Hmmm. Just thinking out loud.
--Felix

More about : problems end contract

Anonymous
July 18, 2004 2:57:47 AM

Archived from groups: alt.cellular.verizon (More info?)

"Felix" <felix@bam.org> wrote in message
news:m40kf0106lh5rskhem5is2ist0ki84pchd@4ax.com...
> My AC 2-year contract ended during 2/04. Two phones. I just moved from
> the East Coast to the West Coast and Verizon won't give me a new local
> phone number without a new contract. A new contract is $5 more per
> month, plus the cost of activating the two lines. I have NE2, but I'm
> happy with my phones. I signed up for detailed billing before the end of
> June, and I got a note today that Verizon extended my contract for 1
> year because of it. What contract? I guess I should have read the fine
> print on the web site. I have until next week (30 days from the detailed
> billing signup date) to call and cancel the detailed billing. I don't
> like the fact that they're doing that because I always had detailed
> billing prior to their announcement in March.
>
> On the plus side, there would be unlimited M2M calling for the primary
> line (I had only 250 shared M2M minutes) and the new minimal AC
> contracts allow for 400 minutes (I had only 300). I never went over my
> monthly limit. It doesn't seem worth it to pay the extra $120 (plus
> activation fees) over the course of 2 years to get a local phone number.
> I don't call the mobile phones from my land line. The phones are used
> for calling out or calling each other. Hmmm. Just thinking out loud.
> --Felix

Had a similar problem when I moved from the East coast to the west coast.
Apparently they are on two different accounting systems between the two
coasts. Problem was, I tried to do it my way and got all messed up, trying
to get out of paying the $5 extra per month. Solution, called *611 and
essentially did an ez-move from my old location to my new one. No problem/no
hassle, other than my phone number, contract number, and date changed
(essentially they started a new contract with no etf charge since I just
changed contracts, but kept the service) Interestingly enough, I had some
options added back east that were on the contract out west (NA-MOU if you
know what that is). Bottom line, it's real simple and easy if you don't try
to scam them out of the current contract price. I can almost guarantee you
that's it's becase you want to extend the old east coast contract for $35,
rather than pay the new $39 a month price. Be prepared to get screwed on
local services if you don't change to a local number, even something as
simple as a pizza delivery won't happen if you have a long distance callback
number.
Anonymous
July 18, 2004 7:47:14 AM

Archived from groups: alt.cellular.verizon (More info?)

"I'm out of my contract, and if I must sign a new contract it won't be
with verizon wireless".

Their response will dictate if they want you to be their customer in the
future.

JS

Felix wrote:

> My AC 2-year contract ended during 2/04. Two phones. I just moved from
> the East Coast to the West Coast and Verizon won't give me a new local
> phone number without a new contract. A new contract is $5 more per
> month, plus the cost of activating the two lines. I have NE2, but I'm
> happy with my phones. I signed up for detailed billing before the end of
> June, and I got a note today that Verizon extended my contract for 1
> year because of it. What contract? I guess I should have read the fine
> print on the web site. I have until next week (30 days from the detailed
> billing signup date) to call and cancel the detailed billing. I don't
> like the fact that they're doing that because I always had detailed
> billing prior to their announcement in March.
>
> On the plus side, there would be unlimited M2M calling for the primary
> line (I had only 250 shared M2M minutes) and the new minimal AC
> contracts allow for 400 minutes (I had only 300). I never went over my
> monthly limit. It doesn't seem worth it to pay the extra $120 (plus
> activation fees) over the course of 2 years to get a local phone number.
> I don't call the mobile phones from my land line. The phones are used
> for calling out or calling each other. Hmmm. Just thinking out loud.
> --Felix
Related resources
July 18, 2004 9:22:41 AM

Archived from groups: alt.cellular.verizon (More info?)

Felix <felix@bam.org> wrote:
: My AC 2-year contract ended during 2/04. Two phones. I just moved from
: the East Coast to the West Coast and Verizon won't give me a new local
: phone number without a new contract. A new contract is $5 more per
: month, plus the cost of activating the two lines. I have NE2, but I'm
: happy with my phones. I signed up for detailed billing before the end of
: June, and I got a note today that Verizon extended my contract for 1
: year because of it. What contract? I guess I should have read the fine
: print on the web site. I have until next week (30 days from the detailed
: billing signup date) to call and cancel the detailed billing. I don't
: like the fact that they're doing that because I always had detailed
: billing prior to their announcement in March.

: On the plus side, there would be unlimited M2M calling for the primary
: line (I had only 250 shared M2M minutes) and the new minimal AC
: contracts allow for 400 minutes (I had only 300). I never went over my
: monthly limit. It doesn't seem worth it to pay the extra $120 (plus
: activation fees) over the course of 2 years to get a local phone number.
: I don't call the mobile phones from my land line. The phones are used
: for calling out or calling each other. Hmmm. Just thinking out loud.

Well, you have other choices besides Verizon, right? If you can get
out of your current contract, wouldn't it be like getting brand new
service? If not, how about going with someone else?

You could always go prepaid for a couple of months (could you activate
your current Verizon phones with anyone?) if Verizon won't treat you
like a new customer, which they should by all rights if you are moving
to a new locale and they will force you to sign a new contract just to
stay with them with a new number.

Andrew
--
----> Portland, Oregon, USA <----
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----> To Email me remove "MYSHOES" from email address
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Anonymous
July 18, 2004 7:59:53 PM

Archived from groups: alt.cellular.verizon (More info?)

Felix <felix@bam.org> wrote:
> My AC 2-year contract ended during 2/04. Two phones. I just moved from
> the East Coast to the West Coast and Verizon won't give me a new local
> phone number without a new contract.

They did it for me. I did an EZ Move to California from Ohio and it
did not extend my contract. Did they have you talk to the "EZ Move"
department to set up the new numbers?


--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
July 19, 2004 1:31:39 AM

Archived from groups: alt.cellular.verizon (More info?)

On Sun, 18 Jul 2004 15:59:53 -0500, Steven J Sobol <sjsobol@JustThe.net>
in his infinite wisdom wrote:

>Felix <felix@bam.org> wrote:
>> My AC 2-year contract ended during 2/04. Two phones. I just moved from
>> the East Coast to the West Coast and Verizon won't give me a new local
>> phone number without a new contract.
>
>They did it for me. I did an EZ Move to California from Ohio and it
>did not extend my contract. Did they have you talk to the "EZ Move"
>department to set up the new numbers?

They won't do it for me because I'm off contract and they don't offer
the $34.95 contract in my new area (or anywhere else, probably). I
tried EZ-Move on the web and it asked me to pick a contract. They start
at $5 more for services that I have proved over 2 years that I don't
need. I've called CS several times and each time they say they can't
help me get a new # if I don't have a contract with them. To tickee, no
washee.
Anonymous
July 19, 2004 3:00:46 AM

Archived from groups: alt.cellular.verizon (More info?)

"Felix" <felix@bam.org> wrote in message
news:sdjmf0t1o533guu4i75lfn0ioim8beprla@4ax.com...
> On Sun, 18 Jul 2004 15:59:53 -0500, Steven J Sobol <sjsobol@JustThe.net>
> in his infinite wisdom wrote:
>
> >Felix <felix@bam.org> wrote:
> >> My AC 2-year contract ended during 2/04. Two phones. I just moved from
> >> the East Coast to the West Coast and Verizon won't give me a new local
> >> phone number without a new contract.
> >
> >They did it for me. I did an EZ Move to California from Ohio and it
> >did not extend my contract. Did they have you talk to the "EZ Move"
> >department to set up the new numbers?
>
> They won't do it for me because I'm off contract and they don't offer
> the $34.95 contract in my new area (or anywhere else, probably). I
> tried EZ-Move on the web and it asked me to pick a contract. They start
> at $5 more for services that I have proved over 2 years that I don't
> need. I've called CS several times and each time they say they can't
> help me get a new # if I don't have a contract with them. To tickee, no
> washee.

So what's the problem? you don't want to pay the $39 a month for a contract
instead of the $35 a month on your old expired contract?
Sorry, don't know of any way to get stuff for free or at a discount, and
it's pretty obvious that you want something free. Think about it, was
ez-move offered back when you only paid $35? Pay the current price and new
services are available. I don't understand your thinking. You want something
free for nothing?!?!?!?
July 19, 2004 10:09:51 AM

Archived from groups: alt.cellular.verizon (More info?)

On Sun, 18 Jul 2004 23:00:46 -0700, "Peter Pan"
<Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> in his infinite wisdom wrote:

>So what's the problem? you don't want to pay the $39 a month for a contract
>instead of the $35 a month on your old expired contract?
>Sorry, don't know of any way to get stuff for free or at a discount, and
>it's pretty obvious that you want something free. Think about it, was
>ez-move offered back when you only paid $35? Pay the current price and new
>services are available. I don't understand your thinking. You want something
>free for nothing?!?!?!?
>
Ease up. I did try to do an EZ Move before I was off contract. My $35
plan wasn't available on the West Coast so they said that I would need
to sign up with a new $40 contract. It's odd that they can extend my
contract for a year because I just signed up to continue detailed
billing, but I still can't get a West Coast phone number. I'm going to
cancel the detailed billing feature today so that they don't, in fact,
extend me. EZ Move doesn't work if a similar contract doesn't exist
where you're moving to. I don't want something for free. I just want a
local phone number, but I can live without it for $60 a year. My phones
still do what I need it to do and my friends on the East Coast can still
call me like it's a local number.
Anonymous
July 19, 2004 1:32:21 PM

Archived from groups: alt.cellular.verizon (More info?)

Felix wrote:
> On Sun, 18 Jul 2004 23:00:46 -0700, "Peter Pan"
> <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> in his infinite wisdom wrote:
>
>> So what's the problem? you don't want to pay the $39 a month for a
>> contract instead of the $35 a month on your old expired contract?
>> Sorry, don't know of any way to get stuff for free or at a discount,
>> and it's pretty obvious that you want something free. Think about
>> it, was ez-move offered back when you only paid $35? Pay the current
>> price and new services are available. I don't understand your
>> thinking. You want something free for nothing?!?!?!?
>>
> Ease up. I did try to do an EZ Move before I was off contract. My $35
> plan wasn't available on the West Coast so they said that I would need
> to sign up with a new $40 contract. It's odd that they can extend my
> contract for a year because I just signed up to continue detailed
> billing, but I still can't get a West Coast phone number. I'm going to
> cancel the detailed billing feature today so that they don't, in fact,
> extend me. EZ Move doesn't work if a similar contract doesn't exist
> where you're moving to. I don't want something for free. I just want a
> local phone number, but I can live without it for $60 a year. My
> phones still do what I need it to do and my friends on the East Coast
> can still call me like it's a local number.

Exactly. You can only do EZ Move to a plan *currently* offered in
your destination area. Naturally VZW wants to move people to current
plans. This mainly effects customers (whose contract term has expired)
with plans that are no longer offered. I'm not sure if there are cases any
more where a plan that is currently offered in one area is not available in
another -- a couple of people have posted this experience in the past.
They were still under contract but had to move to a different plan in order
to do an EZ Move.

-Quick
Anonymous
July 19, 2004 2:38:48 PM

Archived from groups: alt.cellular.verizon (More info?)

"Peter Pan" <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote in message
news:2m16cgFhmfg9U1@uni-berlin.de...
<snip>
>
> So what's the problem? you don't want to pay the $39 a month for a
contract
> instead of the $35 a month on your old expired contract?
> Sorry, don't know of any way to get stuff for free or at a discount,
and
> it's pretty obvious that you want something free. Think about it,
was
> ez-move offered back when you only paid $35? Pay the current price
and new
> services are available. I don't understand your thinking. You want
something
> free for nothing?!?!?!?
>
>

Peter: The original poster simply wants to keep what he has had all
these years and just move to the west coast without a contract.
A customer can keep their original plan forever if they so desired as
long as they don't make any changes to their accounts.

Since America's Choice is country wide the phone will still work on
the old plan but the original poster wants to get a new cell number
for his plan without getting a new contract which makes sense.

You ask for a new number and you have to take a 2 year contract. Come
on!

You move from the East Coast to the West Coast and they want you to
take a 2 year contract? Come on!
There is something wrong with all this, would you not agree?

Elector
Anonymous
July 19, 2004 3:22:34 PM

Archived from groups: alt.cellular.verizon (More info?)

Felix <felix@bam.org> wrote:
> On Sun, 18 Jul 2004 15:59:53 -0500, Steven J Sobol <sjsobol@JustThe.net>
> in his infinite wisdom wrote:
>
>>Felix <felix@bam.org> wrote:
>>> My AC 2-year contract ended during 2/04. Two phones. I just moved from
>>> the East Coast to the West Coast and Verizon won't give me a new local
>>> phone number without a new contract.
>>
>>They did it for me. I did an EZ Move to California from Ohio and it
>>did not extend my contract. Did they have you talk to the "EZ Move"
>>department to set up the new numbers?
>
> They won't do it for me because I'm off contract and they don't offer
> the $34.95 contract in my new area (or anywhere else, probably).

Ahhhh... the reason is the latter - it doesn't matter that you're off contract,
the only real reason is because your plan isn't offerred any more.

> tried EZ-Move on the web and it asked me to pick a contract. They start
> at $5 more for services that I have proved over 2 years that I don't
> need. I've called CS several times and each time they say they can't
> help me get a new # if I don't have a contract with them. To tickee, no
> washee.

They should at least allow you to get into the new plan without a commitment.
Maybe you should escalate and see if you can get anywhere.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
Anonymous
July 19, 2004 6:29:15 PM

Archived from groups: alt.cellular.verizon (More info?)

Quick <quick7135-news@nospamyahoo.com> wrote:

> Well... "...just because he moved?.." and "forcing him into a contract
> is just shitty."? As you mention below, nobody is *forcing* anybody.

He must extend his contract if he wishes to move and stay with Verizon.

> You can always choose another carrier and even (perish the thought)
> do without a cell phone. There is nothing like deceptive business
> practices here.

It isn't deceptive. It's just very customer-unfriendly. "Hey Mr. Customer,
we're rewarding you for being loyal by insisting that you sign another
agreement if you want to stay with us."

> He is not even under contract anymore (and neither
> is VZW). It is simply a customer retention issue. Do any of the carriers
> offer such a thing? and what percentage of customers are you addressing?

*VERIZON OFFERS IT.* I didn't have to extend my contract because I was on
an AC packaged currently offerred in California when I did my EZ Move. If
you are going to insist that someone sign up for a new plan that they don't
want and charge them more, at least do them the favor of not locking them
into a contract on top of it.

Sprint's billing system automatically extended my contract to a year after
I did the move (meaning it ended in July), but a CSR put a note on my account
telling everyone to honor the original date and subsequently I called and
several people confirmed that I was out of contract (the original agreement
ended last November).

> I guess that would rule Sprint out? Saying "seeya" and going to another
> carrier would most likely require a contract with the new carrier right?

See my note above. The billing system still says my wife's phone was out
of contract in July 04, not November 03, but they put a note on my account
which said that SPCS was to honor the original date, since I didn't change
*anything* when I moved. (except the phone number)

> You might threaten to do that for leverage but it's been my experience
> that VZW doesn't "deal" much, if at all, on general policies.

It's not a question of dealing. It's a question of a cellular company being
greedy. It's not so much the plan change I have an issue with, since the
original plan isn't offerred anymore, as much as the contract extension, which
penalizes customers for wanting to stay with Verizon. It's stupid. Not
deceptive, just stupid.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
Anonymous
July 19, 2004 6:29:16 PM

Archived from groups: alt.cellular.verizon (More info?)

Steven J Sobol wrote:
>
> It's not a question of dealing. It's a question of a cellular company
> being greedy. It's not so much the plan change I have an issue with,
> since the original plan isn't offerred anymore, as much as the
> contract extension, which penalizes customers for wanting to stay
> with Verizon. It's stupid. Not deceptive, just stupid.

You may be right. But if it's bad for business the number of
effected customers is way below the noise level.

What are the customer's choices? Going with another carrier
will require a contract with the new carrier. Most people don't
move regularly and would probably not forsee moving again in
the near future (contract term) and would not move to a carrier
solely because they don't have such a policy. You figure they
were with VZW to begin with for some reason or other that
likely has not changed. I really don't think VZW would lose
any measurable business on the downside and they get a few
more customers under contract on a current plan. Sounds like
a good business decision on their part. I wouldn't call it stupid.

-Quick
Anonymous
July 19, 2004 7:14:39 PM

Archived from groups: alt.cellular.verizon (More info?)

"Elector" <elector@my-deja.com> wrote in message
news:YwNKc.49306$yd5.29618@twister.nyroc.rr.com...
>
> "Peter Pan" <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote in message
> news:2m16cgFhmfg9U1@uni-berlin.de...
> <snip>
> >
> > So what's the problem? you don't want to pay the $39 a month for a
> contract
> > instead of the $35 a month on your old expired contract?
> > Sorry, don't know of any way to get stuff for free or at a discount,
> and
> > it's pretty obvious that you want something free. Think about it,
> was
> > ez-move offered back when you only paid $35? Pay the current price
> and new
> > services are available. I don't understand your thinking. You want
> something
> > free for nothing?!?!?!?
> >
> >
>
> Peter: The original poster simply wants to keep what he has had all
> these years and just move to the west coast without a contract.
> A customer can keep their original plan forever if they so desired as
> long as they don't make any changes to their accounts.
>
> Since America's Choice is country wide the phone will still work on
> the old plan but the original poster wants to get a new cell number
> for his plan without getting a new contract which makes sense.
>
> You ask for a new number and you have to take a 2 year contract. Come
> on!
>
> You move from the East Coast to the West Coast and they want you to
> take a 2 year contract? Come on!
> There is something wrong with all this, would you not agree?
>
> Elector
>
>

He wants to change his number and billing address doesn't he? Whenever I
moved and changed contracts, (I had an old expired/month to month renewal),
and had no problem changing numbers. While I agree that AC is nationwide,
and no LD charges apply when calling, the contract itself is regionally
based, linked to the billing address, and any others out of a local/regional
office (singlerate west, local digital choice etc) don't allow number
changes to an area outside of the local area. How can you change the billing
address without changing the contract? My forms all have name AND address on
it for the person the contract is for. Credit checks when the contracts
start are based on the name AND address of the person. As an aside, while
going to school, and later when traveling around in my RV, I had the
contract/mailing/billing address at my family home, and it was no problem to
change the number to something local so people locally could call me from
land lines without paying long distance (my reference to ordering pizza with
an out of state number for call back, was from personal experience when I
was in school and ordered/ate a lot of pizza).

Look at what you typed... "A customer can keep their original plan forever
if they so desired as long as they don't make any changes to their
accounts", seems to me that changing the number to a different area is
changing the contract, if nothing else, the address changes for sure changes
the account.

When I graduated from college, and got local numbers, there was no renewal
required as long as I kept the same billing address.

When I moved out west, I had a contract back east, moved out west, changed
numbers *AND* the billing address (I had moved, obviously I wasn't at the
old address anymore), and that's when the new contract requirement kicked
in. I changed the BILLING address. I can't think of any way NOT to change
the billing address if you move (other than temp/like going to school or
staying somewhere warm for the winter etc)
Anonymous
July 19, 2004 7:18:46 PM

Archived from groups: alt.cellular.verizon (More info?)

Peter Pan wrote:


>>They won't do it for me because I'm off contract and they don't offer
>>the $34.95 contract in my new area (or anywhere else, probably).
>
> So what's the problem? you don't want to pay the $39 a month for a contract
> instead of the $35 a month on your old expired contract?
> Sorry, don't know of any way to get stuff for free or at a discount, and
> it's pretty obvious that you want something free. Think about it, was
> ez-move offered back when you only paid $35? Pay the current price and new
> services are available. I don't understand your thinking. You want something
> free for nothing?!?!?!?


No, he doesn't want "something free for nothing," whatever that means.
He wants to have what he agreed to before: his old plan at the price
originally agreed upon between himself and VZW.



--
e-mail address fudged to thwart spammers.
Transpose the c's and a's in my address in order to reply.
Anonymous
July 19, 2004 7:23:40 PM

Archived from groups: alt.cellular.verizon (More info?)

"Felix" <felix@bam.org> wrote in message
news:nkhnf05ptmj8vd8i6g6g303ev4sek40pr9@4ax.com...
> On Sun, 18 Jul 2004 23:00:46 -0700, "Peter Pan"
> <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> in his infinite wisdom wrote:
>
> >So what's the problem? you don't want to pay the $39 a month for a
contract
> >instead of the $35 a month on your old expired contract?
> >Sorry, don't know of any way to get stuff for free or at a discount, and
> >it's pretty obvious that you want something free. Think about it, was
> >ez-move offered back when you only paid $35? Pay the current price and
new
> >services are available. I don't understand your thinking. You want
something
> >free for nothing?!?!?!?
> >
> Ease up. I did try to do an EZ Move before I was off contract. My $35
> plan wasn't available on the West Coast so they said that I would need
> to sign up with a new $40 contract. It's odd that they can extend my
> contract for a year because I just signed up to continue detailed
> billing, but I still can't get a West Coast phone number. I'm going to
> cancel the detailed billing feature today so that they don't, in fact,
> extend me. EZ Move doesn't work if a similar contract doesn't exist
> where you're moving to. I don't want something for free. I just want a
> local phone number, but I can live without it for $60 a year. My phones
> still do what I need it to do and my friends on the East Coast can still
> call me like it's a local number.

Do you still own the place at the address the contract was started? In my
experience, I could change numbers as long as I didn't change the billing
address. For instance, when I was at school, I still had my home address on
the contract, changed to a local number (so I could order fast food like
pizza). When I started school I had a 2 year contract, but the second two
years, it was month to month extensions (at the $35 rate!). After graduation
I moved my billing address to my home in Vegas. It was when I changed the
billing address that they made me go for a new contract.
Anonymous
July 19, 2004 7:47:12 PM

Archived from groups: alt.cellular.verizon (More info?)

Quick <quick7135-news@nospamyahoo.com> wrote:
>> It's not a question of dealing. It's a question of a cellular company
>> being greedy. It's not so much the plan change I have an issue with,
>> since the original plan isn't offerred anymore, as much as the
>> contract extension, which penalizes customers for wanting to stay
>> with Verizon. It's stupid. Not deceptive, just stupid.
>
> You may be right. But if it's bad for business the number of
> effected customers is way below the noise level.

I'd argue that the number of customers actually affected by this policy
has to be pretty minimal, yes.

> likely has not changed. I really don't think VZW would lose
> any measurable business on the downside and they get a few
> more customers under contract on a current plan. Sounds like
> a good business decision on their part. I wouldn't call it stupid.

I guess we'll have to agree to disagree here; just because only a few
customers are affected doesn't mean it's an intelligent decision on the
part of VZW.

--
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Anonymous
July 19, 2004 9:18:47 PM

Archived from groups: alt.cellular.verizon (More info?)

seems to me that changing the number to a different area is changing the
contract


Oops, typo above, should have been a different "out of contract" area (the
discussion was about a local, regional, or national contracts and changing a
phone number, changing in the contract area should be no problem, but
changing the number to one OUTSIDE of the contract area ((in the case of
local or regional)) will be a problem)
July 20, 2004 1:30:17 AM

Archived from groups: alt.cellular.verizon (More info?)

On Mon, 19 Jul 2004 15:23:40 -0700, "Peter Pan"
<Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> in his infinite wisdom wrote:

>
>Do you still own the place at the address the contract was started? In my
>experience, I could change numbers as long as I didn't change the billing
>address. For instance, when I was at school, I still had my home address on
>the contract, changed to a local number (so I could order fast food like
>pizza). When I started school I had a 2 year contract, but the second two
>years, it was month to month extensions (at the $35 rate!). After graduation
>I moved my billing address to my home in Vegas. It was when I changed the
>billing address that they made me go for a new contract.
>
I no longer own the property back East. I should also add that VZW has
been my carrier for a long time and I still have my BAM-101 in a drawer
somewhere from about 6 years ago and an Audiovox from before that. Truth
be told, VZW has a solid signal at my new place in the mountains, my
workplace 28 miles away, and every place in between. It was also great
on the AC plan driving cross country this past Winter. I'm not going to
change carriers because their service is so good. Everyone knows that
there are cheaper plans out there with other carriers. However, I'm
going to be an asterisk on their customer sheet for being an East Coast
number with a West Coast billing address because I refuse to be bullied
into coughing up another $5 per month. One funny thing. I don't know
why, but when they extended my contract last month, they mailed the
notice to my old East Coast address even though everything VZW has my
new address. It just caught up to me at day ~25 with a note to cancel
before the 30 day point or live with a contract extension. Oh, the
ironies.
Anonymous
July 20, 2004 3:15:00 AM

Archived from groups: alt.cellular.verizon (More info?)

In article <2m3049Fhqlc6U1@uni-berlin.de>,
Peter Pan <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
>Really screws things up with New Every 2 also. It restarts the contract date
>and therefore your NE2 date.

I thought that NE2 was unrelated to your current contract end date.
That is, you buy a new phone with a two year contract, and a year
or so later do something (other than buy a phone) that extends your
contract. Isn't your NE2 available at the end of the original 2-year
period, even though your contract end date has been extended?

But in the case of a move, which is treated like a cancel account/
open new account, I can see where the NE2 could conveniently (for VZW)
get lost.
Anonymous
July 20, 2004 3:15:01 AM

Archived from groups: alt.cellular.verizon (More info?)

"CharlesH" <hoch@exemplary.invalid> wrote in message
news:cdhklk01kdt@news1.newsguy.com...
> In article <2m3049Fhqlc6U1@uni-berlin.de>,
> Peter Pan <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
> >Really screws things up with New Every 2 also. It restarts the contract
date
> >and therefore your NE2 date.
>
> I thought that NE2 was unrelated to your current contract end date.
> That is, you buy a new phone with a two year contract, and a year
> or so later do something (other than buy a phone) that extends your
> contract. Isn't your NE2 available at the end of the original 2-year
> period, even though your contract end date has been extended?
>

Unfortunately, that's what I thought too, and just as unfortunately, was
wrong. As a more current and concrete example, try and get the option for
unlimited in network added to your account, that restarts your new every 2
date. I didn't even know, I went to a store to upgrade my phone and add
unlimited in network, they told me do it the other way (upgrade first,
before adding unlimited, or your contract start is reset and you lose your
NE2 since you don't have 2 years from the start date anymore) My thinking
was (and still is) what the he** does adding an option to a current contract
have to do with a contract start date and messing with NE2!?!?!?
Unfortunately, their reply was the dreaded "Because that's the way it is".
Bah.. lawyers/contracts... I like what Shakespeare said, first kill all the
lawyers...
Anonymous
July 20, 2004 5:00:39 AM

Archived from groups: alt.cellular.verizon (More info?)

"Felix" <felix@bam.org> wrote in message
news:lb7pf0dreb7120v2vse5jco3cvsn8jnnkt@4ax.com...
> On Mon, 19 Jul 2004 15:23:40 -0700, "Peter Pan"
> <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> in his infinite wisdom wrote:
>
> >
> >Do you still own the place at the address the contract was started? In my
> >experience, I could change numbers as long as I didn't change the billing
> >address. For instance, when I was at school, I still had my home address
on
> >the contract, changed to a local number (so I could order fast food like
> >pizza). When I started school I had a 2 year contract, but the second two
> >years, it was month to month extensions (at the $35 rate!). After
graduation
> >I moved my billing address to my home in Vegas. It was when I changed the
> >billing address that they made me go for a new contract.
> >
> I no longer own the property back East. I should also add that VZW has
> been my carrier for a long time and I still have my BAM-101 in a drawer
> somewhere from about 6 years ago and an Audiovox from before that. Truth
> be told, VZW has a solid signal at my new place in the mountains, my
> workplace 28 miles away, and every place in between. It was also great
> on the AC plan driving cross country this past Winter. I'm not going to
> change carriers because their service is so good. Everyone knows that
> there are cheaper plans out there with other carriers. However, I'm
> going to be an asterisk on their customer sheet for being an East Coast
> number with a West Coast billing address because I refuse to be bullied
> into coughing up another $5 per month. One funny thing. I don't know
> why, but when they extended my contract last month, they mailed the
> notice to my old East Coast address even though everything VZW has my
> new address. It just caught up to me at day ~25 with a note to cancel
> before the 30 day point or live with a contract extension. Oh, the
> ironies.

It will get even more ironic, I talk to the people at my old address every
now and then, and they (3 years later) are STILL getting mailings from
Verizon offering things like special deals to "Come Back to us!"..... You
are probably already doing this, but as I mentioned, I was at school for 4
years and the contract expired after two, and since I wasn't home to pay the
mailed bill, got my bills and stuff sent to my email address (details at
vserv) and I just paid it online with a CC, but I went for two years month
to month paying $35 and finally only changed to a $39 contract when they had
the promo for unlimited N&W (turned out it was a lucky time, they also added
the option for 1x-MOU to my account ((High Speed, I use it to connect to the
internet at high speed, average 80KB bursts higher to 144 (never got more
than 120 tho), faster than 56k dialup, and of course on my free nights and
weekends :) )
Anonymous
July 20, 2004 5:26:05 AM

Archived from groups: alt.cellular.verizon (More info?)

In article <2m369hFid1koU1@uni-berlin.de>,
Peter Pan <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
>
>"CharlesH" <hoch@exemplary.invalid> wrote in message
>news:cdhklk01kdt@news1.newsguy.com...
>> In article <2m3049Fhqlc6U1@uni-berlin.de>,
>> Peter Pan <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
>> >Really screws things up with New Every 2 also. It restarts the contract
>date
>> >and therefore your NE2 date.
>>
>> I thought that NE2 was unrelated to your current contract end date.
>> That is, you buy a new phone with a two year contract, and a year
>> or so later do something (other than buy a phone) that extends your
>> contract. Isn't your NE2 available at the end of the original 2-year
>> period, even though your contract end date has been extended?
>>
>
>Unfortunately, that's what I thought too, and just as unfortunately, was
>wrong. As a more current and concrete example, try and get the option for
>unlimited in network added to your account, that restarts your new every 2
>date. I didn't even know, I went to a store to upgrade my phone and add
>unlimited in network, they told me do it the other way (upgrade first,
>before adding unlimited, or your contract start is reset and you lose your
>NE2 since you don't have 2 years from the start date anymore) My thinking
>was (and still is) what the he** does adding an option to a current contract
>have to do with a contract start date and messing with NE2!?!?!?
>Unfortunately, their reply was the dreaded "Because that's the way it is".
>Bah.. lawyers/contracts... I like what Shakespeare said, first kill all the
>lawyers...

Salespeople at the stores are not always the most reliable source of
accurate information. In the past, anyway, there was always a clear
distinction between the "equipment contract" date (when you last bought
a phone at a subsidized price) and the "plan contract" date, and NE2
and buying phones at the subsidized price used the former.

The "New Every Two" Web page is, as usual, ambiguous about what happens
if you extend your contract during the two-year interval. But "At the
end of the two years, renew your service for another two years and
you will qualify for a new digital phone up to a $100 value!" seems
to indicate that contract extensions do not effect NE2; only that you
maintain your account on a qualifying (at least $34.99/mo) plan over
the two-year interval.

But who knows........
Anonymous
July 21, 2004 5:50:55 AM

Archived from groups: alt.cellular.verizon (More info?)

On Mon, 19 Jul 2004 15:14:39 -0700, "Peter Pan"
<Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:

>How can you change the billing
>address without changing the contract? My forms all have name AND address on
>it for the person the contract is for. Credit checks when the contracts
>start are based on the name AND address of the person.

An address change does not automatically become a de facto change to
the contract. If it is within market, it is simply a new place where
the bill gets sent, even if the move requires a new area code. I'd
bet the problem was the move between markets coupled with the OP being
out from under contract. VZW can get very uncooperative on some
issues once your contract expires. They look for every little excuse
to force you into signing back on with them.
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