Dang, another screwing by Cingular.

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Archived from groups: alt.cellular.cingular (More info?)

I recently changed from my 500 minute GSM nation plan $39.99 with an
additional line for $9.99 to a GAIT nation plan for $45 for 400 minutes and
went to one phone on that plan since an additional line for a GAIT plan is
$19.99 instead of the $9.99 I had with the GSM plan. So since I dropped the
$9.99 line Cingular is charging me $60 for liquidated damages charge. Now
the girl on the phone who swapped my plans did tell me there would be a $20
penalty for swapping over which I didn't think was too bad but, she didn't
say it was going to be $20 a month. My contract would have been over in
December so they are charging $20 a month for the rest of my contract. It's
not like I left Cingular and it's not like they are losing $20 a month. If
anything they are only losing $5 a month in revenue since I was paying $50 a
month for the GSM nation and now I'm paying $45 for the GAIT nation and have
fewer mintues to boot. With this kind of treatment and now that my contract
is fulfilled I may very well go to the Sprint Free and Clear plan for $45
and 500 minutes and get unlimited nights and weekends instead of 1,000
nights and weekends with the GAIT plan. As long as I don't go over 500
minutes a month which I seldom even come close to then the Sprint plan looks
very appealing and they have pretty modern phones compared to the Sony T62u
and the Nokia 6340i. This will have been the second time Cingular has stuck
it to me on something like this. I don't think I will allow them a third
chance.

Ben

 

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Archived from groups: alt.cellular.cingular (More info?)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <hdl0d.8174$DF2.4632@hydra.nntpserver.com> on Fri, 10 Sep 2004 12:09:40
-0500, "DynoSauR" <dynosaurREMOVE@wolfplayer.us> wrote:

>I recently changed from my 500 minute GSM nation plan $39.99 with an
>additional line for $9.99 to a GAIT nation plan for $45 for 400 minutes and
>went to one phone on that plan since an additional line for a GAIT plan is
>$19.99 instead of the $9.99 I had with the GSM plan. So since I dropped the
>$9.99 line Cingular is charging me $60 for liquidated damages charge. Now
>the girl on the phone who swapped my plans did tell me there would be a $20
>penalty for swapping over which I didn't think was too bad but, she didn't
>say it was going to be $20 a month. My contract would have been over in
>December so they are charging $20 a month for the rest of my contract. It's
>not like I left Cingular and it's not like they are losing $20 a month. If
>anything they are only losing $5 a month in revenue since I was paying $50 a
>month for the GSM nation and now I'm paying $45 for the GAIT nation and have
>fewer mintues to boot.

What Cingular lost was the subsidy recovery on that discounted phone you no
longer want.

>With this kind of treatment and now that my contract
>is fulfilled I may very well go to the Sprint Free and Clear plan for $45
>and 500 minutes and get unlimited nights and weekends instead of 1,000
>nights and weekends with the GAIT plan. As long as I don't go over 500
>minutes a month which I seldom even come close to then the Sprint plan looks
>very appealing and they have pretty modern phones compared to the Sony T62u
>and the Nokia 6340i. This will have been the second time Cingular has stuck
>it to me on something like this. I don't think I will allow them a third
>chance.

You'll have the same issues at any other cellular company. The "price" of
cheap or even free phones is the minimum term of the service agreement, which
is how the carrier recovers the phone discount.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http/navasgrp.home.att.net/#Cingular>

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

John,

I agree. I personally think the two year contracts are far to long
I signed up for one but will never do so again.

I might just pay full frieght for the phone and be done with it.

Chip


John Navas wrote:
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <hdl0d.8174$DF2.4632@hydra.nntpserver.com> on Fri, 10 Sep 2004 12:09:40
> -0500, "DynoSauR" <dynosaurREMOVE@wolfplayer.us> wrote:
>
>
>>I recently changed from my 500 minute GSM nation plan $39.99 with an
>>additional line for $9.99 to a GAIT nation plan for $45 for 400 minutes and
>>went to one phone on that plan since an additional line for a GAIT plan is
>>$19.99 instead of the $9.99 I had with the GSM plan. So since I dropped the
>>$9.99 line Cingular is charging me $60 for liquidated damages charge. Now
>>the girl on the phone who swapped my plans did tell me there would be a $20
>>penalty for swapping over which I didn't think was too bad but, she didn't
>>say it was going to be $20 a month. My contract would have been over in
>>December so they are charging $20 a month for the rest of my contract. It's
>>not like I left Cingular and it's not like they are losing $20 a month. If
>>anything they are only losing $5 a month in revenue since I was paying $50 a
>>month for the GSM nation and now I'm paying $45 for the GAIT nation and have
>>fewer mintues to boot.
>
>
> What Cingular lost was the subsidy recovery on that discounted phone you no
> longer want.
>
>
>>With this kind of treatment and now that my contract
>>is fulfilled I may very well go to the Sprint Free and Clear plan for $45
>>and 500 minutes and get unlimited nights and weekends instead of 1,000
>>nights and weekends with the GAIT plan. As long as I don't go over 500
>>minutes a month which I seldom even come close to then the Sprint plan looks
>>very appealing and they have pretty modern phones compared to the Sony T62u
>>and the Nokia 6340i. This will have been the second time Cingular has stuck
>>it to me on something like this. I don't think I will allow them a third
>>chance.
>
>
> You'll have the same issues at any other cellular company. The "price" of
> cheap or even free phones is the minimum term of the service agreement, which
> is how the carrier recovers the phone discount.
>

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

Dear Victim,
Quit whining. You agreed to a contract, and you broke the contract.
If this were any other customer service issue, you might have a case.



"Hardpan" <hardpan@yahoo.com> wrote in message
news:r66qk0tf36eqjjsm7nfma8lhs9g1fs5sfu@4ax.com...
> On Fri, 10 Sep 2004 12:09:40 -0500, "DynoSauR"
> <dynosaurREMOVE@wolfplayer.us> wrote:
>
>>I recently changed from my 500 minute GSM nation plan $39.99 with an
>>additional line for $9.99 to a GAIT nation plan for $45 for 400 minutes
>>and
>>went to one phone on that plan since an additional line for a GAIT plan is
>>$19.99 instead of the $9.99 I had with the GSM plan. So since I dropped
>>the
>>$9.99 line Cingular is charging me $60 for liquidated damages charge. Now
>>the girl on the phone who swapped my plans did tell me there would be a
>>$20
>>penalty for swapping over which I didn't think was too bad but, she didn't
>>say it was going to be $20 a month. My contract would have been over in
>>December so they are charging $20 a month for the rest of my contract.
>>It's
>>not like I left Cingular and it's not like they are losing $20 a month.
>>If
>>anything they are only losing $5 a month in revenue since I was paying $50
>>a
>>month for the GSM nation and now I'm paying $45 for the GAIT nation and
>>have
>>fewer mintues to boot. With this kind of treatment and now that my
>>contract
>>is fulfilled I may very well go to the Sprint Free and Clear plan for $45
>>and 500 minutes and get unlimited nights and weekends instead of 1,000
>>nights and weekends with the GAIT plan. As long as I don't go over 500
>>minutes a month which I seldom even come close to then the Sprint plan
>>looks
>>very appealing and they have pretty modern phones compared to the Sony
>>T62u
>>and the Nokia 6340i. This will have been the second time Cingular has
>>stuck
>>it to me on something like this. I don't think I will allow them a third
>>chance.
>>
>>Ben
>>
>

 

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Archived from groups: alt.cellular.cingular (More info?)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <10k60tu5sp9u982@corp.supernews.com> on Sat, 11 Sep 2004 09:55:16 -0400,
Ralph Blach <rblach@NOSPAMintrex..XXXnet> wrote:

>John Navas wrote:

>> You'll have the same issues at any other cellular company. The "price" of
>> cheap or even free phones is the minimum term of the service agreement, which
>> is how the carrier recovers the phone discount.

>I agree. I personally think the two year contracts are far to long
>I signed up for one but will never do so again.
>
>I might just pay full frieght for the phone and be done with it.

That's what I've always done -- I prefer an unlocked, unbranded phone with
standard firmware.

In the past you could sign up for month-to-month service from Cingular, but
now the only options are 1- and 2-year contracts. So it may make sense to
take the smaller subsidy discount on a 1-year contract if you don't mind
locking and branding.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http/navasgrp.home.att.net/#Cingular>

 

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Archived from groups: alt.cellular.cingular (More info?)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <90c2a03a.0409111611.2d87a738@posting.google.com> on 11 Sep 2004 17:11:27
-0700, dynosaur@wolfplayer.us (DynoSauR) wrote:

>> John Navas wrote:
>> >
>> > In <hdl0d.8174$DF2.4632@hydra.nntpserver.com> on Fri, 10 Sep 2004 12:09:40
>> > -0500, "DynoSauR" <dynosaurREMOVE@wolfplayer.us> wrote:
>> >
>> >>I recently changed from my 500 minute GSM nation plan $39.99 with an
>> >>additional line for $9.99 to a GAIT nation plan for $45 for 400 minutes and
>> >>went to one phone on that plan since an additional line for a GAIT plan is
>> >>$19.99 instead of the $9.99 I had with the GSM plan. So since I dropped the
>> >>$9.99 line Cingular is charging me $60 for liquidated damages charge. Now
>> >>the girl on the phone who swapped my plans did tell me there would be a $20
>> >>penalty for swapping over which I didn't think was too bad but, she didn't
>> >>say it was going to be $20 a month. My contract would have been over in
>> >>December so they are charging $20 a month for the rest of my contract. It's
>> >>not like I left Cingular and it's not like they are losing $20 a month. If
>> >>anything they are only losing $5 a month in revenue since I was paying $50 a
>> >>month for the GSM nation and now I'm paying $45 for the GAIT nation and have
>> >>fewer mintues to boot.
>> >
>> > What Cingular lost was the subsidy recovery on that discounted phone you no
>> > longer want.
>> >
>> >>With this kind of treatment and now that my contract
>> >>is fulfilled I may very well go to the Sprint Free and Clear plan for $45
>> >>and 500 minutes and get unlimited nights and weekends instead of 1,000
>> >>nights and weekends with the GAIT plan. As long as I don't go over 500
>> >>minutes a month which I seldom even come close to then the Sprint plan looks
>> >>very appealing and they have pretty modern phones compared to the Sony T62u
>> >>and the Nokia 6340i. This will have been the second time Cingular has stuck
>> >>it to me on something like this. I don't think I will allow them a third
>> >>chance.
>> >
>> > You'll have the same issues at any other cellular company. The "price" of
>> > cheap or even free phones is the minimum term of the service agreement, which
>> > is how the carrier recovers the phone discount.
>
>Cingular should be happy that you remain a customer.

True -- it costs on the order of $350-400 to replace a lost customer.

>It's not like I was
>terminating their entire service before the end of the contract and they
>were actually only making $5 less a month off of me. If they had offered to
>let me have an additional line on the GAIT plan for $9.99 like they had on
>the GSM I would have gone ahead and done that right off and they would have
>been making an additional $5 off me a month.

The issue was the subsidy on the discounted phone you no longer want, not the
amount per month.

>So what I did yesterday was to
>call up a second time. The first time I called yesterday I got a male
>representative and he was like that's just tough and that's the way it is.
>So when I called back later on yesterday I talked to a nice lady and she
>removed the $60 penalty and I instead signed up for the additional line on
>the GAIT plan for $20 a month so at least I'll get something for my money
>until the end of my contract.

It pays to be persistent and to talk to more than one person, as you've
discovered.

>If the lady who originally swapped me over to
>the GAIT plan had said it was going to be $20 a month I would have been a
>fool not to have signed up for the additional line until the end of my
>contract but, she told me there was only going to be a $20 penalty. She
>didn't say anything about it being monthly. If people want to drop a line I
>think they should be able to do so without suffering a large penalty. If
>they want to discontinue service completely then yes hit the customer with a
>big penalty but, if you are keeping some form of service then don't try to
>stick it to the customer because if you leave a bad taste in their mouth
>they likely will not renew when their contract is over.

Again, the issue was the subsidy on the discounted phone you no longer want,
not the amount per month.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http/navasgrp.home.att.net/#Cingular>

 

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Archived from groups: alt.cellular.cingular (More info?)

On Mon, 20 Sep 2004 01:27:56 GMT, "Old School" <poolio@yahoo.com>
wrote:

>Dear Victim,
>Quit whining. You agreed to a contract, and you broke the contract.
>If this were any other customer service issue, you might have a case.
>
>
>
>"Hardpan" <hardpan@yahoo.com> wrote in message
>news:r66qk0tf36eqjjsm7nfma8lhs9g1fs5sfu@4ax.com...
>> On Fri, 10 Sep 2004 12:09:40 -0500, "DynoSauR"
>> <dynosaurREMOVE@wolfplayer.us> wrote:
>>
>>>I recently changed from my 500 minute GSM nation plan $39.99 with an
>>>additional line for $9.99 to a GAIT nation plan for $45 for 400 minutes
>>>and
>>>went to one phone on that plan since an additional line for a GAIT plan is
>>>$19.99 instead of the $9.99 I had with the GSM plan. So since I dropped
>>>the
>>>$9.99 line Cingular is charging me $60 for liquidated damages charge. Now
>>>the girl on the phone who swapped my plans did tell me there would be a
>>>$20
>>>penalty for swapping over which I didn't think was too bad but, she didn't
>>>say it was going to be $20 a month. My contract would have been over in
>>>December so they are charging $20 a month for the rest of my contract.
>>>It's
>>>not like I left Cingular and it's not like they are losing $20 a month.
>>>If
>>>anything they are only losing $5 a month in revenue since I was paying $50
>>>a
>>>month for the GSM nation and now I'm paying $45 for the GAIT nation and
>>>have
>>>fewer mintues to boot. With this kind of treatment and now that my
>>>contract
>>>is fulfilled I may very well go to the Sprint Free and Clear plan for $45
>>>and 500 minutes and get unlimited nights and weekends instead of 1,000
>>>nights and weekends with the GAIT plan. As long as I don't go over 500
>>>minutes a month which I seldom even come close to then the Sprint plan
>>>looks
>>>very appealing and they have pretty modern phones compared to the Sony
>>>T62u
>>>and the Nokia 6340i. This will have been the second time Cingular has
>>>stuck
>>>it to me on something like this. I don't think I will allow them a third
>>>chance.
>>>
>>>Ben
>>>
>>
>
Dear stupid.

Did you read my post, chump?

I like Cingular. I didnt change plans.

Lay off the Verizon supplied Kool-aid, will you ???