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Weak Cell Site Coverage

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  • Sprint PCS
  • Cell Phones
  • Internet Service Providers
Last response: in Wireless Carriers
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Anonymous
November 25, 2004 10:58:35 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Is there any method of contacting Sprint regarding an area that
constantly causes my cell phone to loose signal. I'm sure it's
geographic (the problem) in nature, but not sure who to contact about
it.

-tp

More about : weak cell site coverage

Anonymous
November 25, 2004 11:30:03 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Tim Payne" <tim.payne@comcast.net> wrote in message
news:251120041358354760%tim.payne@comcast.net...
> Is there any method of contacting Sprint regarding an area that
> constantly causes my cell phone to loose signal. I'm sure it's
> geographic (the problem) in nature, but not sure who to contact about
> it.
>
> -tp

My philosophy (assisted by others)

1) The phone will usually try, I think 3 towers, switching every 20 seconds.
Watch you 'signal strength' meter,, Does it ever get better? (This is more
curiosity!)

2) ONE TIME: Have your phone tested, if possible at the local SPRINT store,
to RULE OUT your phone.
A) When in the store, they and other Sprint reps, should have access to
a very sophisticated mapping tool, where they can pinpoint the trouble spot
and analyze it, if they have enough time to do so. (

3) Call *2 from an area that works. Say 'Representative'
Now the goal of the representative will be to tell you 'We are working to
better service in all areas'. and end the call.
YOUR GOAL will be to get to a TECH! Now you need to be CALM, personable and
friendly, and tell the person you want a trouble ticket open or trouble
report. You know you have achieved success when they take exact address and
other info.
It helps your case when you tell them your phone was completely checked out
at a Sprint store.
It also helps your case when you can say, others with Sprint phones have the
SAME problem.

4) Another curiosity. Have you looked at the online Sprint maps and seen
where you are in relationship to the towers?
http://www.sprint.com/pcsbusiness/coverage/towermaps.ht...
Anonymous
November 26, 2004 1:15:57 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Tim Payne" <tim.payne@comcast.net> wrote in message
news:251120041358354760%tim.payne@comcast.net...
> Is there any method of contacting Sprint regarding an area that
> constantly causes my cell phone to loose signal. I'm sure it's
> geographic (the problem) in nature, but not sure who to contact about
> it.
>
> -tp

In addition to what Joe said, it could very well be geographic, where you
are in a fringe area, the construction of the building you are in, or
blocked by a hill or such. It could also be that a tower is not working
correctly. You can follow Joe's advice, and then call *2, as for a rep and
ask to open a trouble ticket.

Provide the rep a specific address, at least the cross streets, and if you
can define the area, width, etc., all the better.

If you post back here with your neighborhood, your phone info, including the
firmware & PRL versions, we might be able to provide some additional insight
here.

Bob
Anonymous
November 27, 2004 3:34:52 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

The last time that happened to me, I was at our main office in Southfield,
MI. I mentioned my exact location and she noticed that there was work going
on at the cell site 2000 ft. away and gladly gave me 10 mins of airtime.

Chris

"Joe Gill" <joegill@removethis@prodigy.net> wrote in message
news:fhrpd.32417$Qv5.16474@newssvr33.news.prodigy.com...
>
> "Tim Payne" <tim.payne@comcast.net> wrote in message
> news:251120041358354760%tim.payne@comcast.net...
>> Is there any method of contacting Sprint regarding an area that
>> constantly causes my cell phone to loose signal. I'm sure it's
>> geographic (the problem) in nature, but not sure who to contact about
>> it.
>>
>> -tp
>
> My philosophy (assisted by others)
>
> 1) The phone will usually try, I think 3 towers, switching every 20
> seconds.
> Watch you 'signal strength' meter,, Does it ever get better? (This is more
> curiosity!)
>
> 2) ONE TIME: Have your phone tested, if possible at the local SPRINT
> store,
> to RULE OUT your phone.
> A) When in the store, they and other Sprint reps, should have access to
> a very sophisticated mapping tool, where they can pinpoint the trouble
> spot
> and analyze it, if they have enough time to do so. (
>
> 3) Call *2 from an area that works. Say 'Representative'
> Now the goal of the representative will be to tell you 'We are working to
> better service in all areas'. and end the call.
> YOUR GOAL will be to get to a TECH! Now you need to be CALM, personable
> and
> friendly, and tell the person you want a trouble ticket open or trouble
> report. You know you have achieved success when they take exact address
> and
> other info.
> It helps your case when you tell them your phone was completely checked
> out
> at a Sprint store.
> It also helps your case when you can say, others with Sprint phones have
> the
> SAME problem.
>
> 4) Another curiosity. Have you looked at the online Sprint maps and seen
> where you are in relationship to the towers?
> http://www.sprint.com/pcsbusiness/coverage/towermaps.ht...
>
>
>
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