Covertec - ignorant b'stards!

[Si]

Archived from groups: microsoft.public.pocketpc (More info?)

As sent to Covertec today:

'For the attention of the Customer Service Department:

Covertec.Com


Dear Sir/Madam,

On the 6th of February I placed an order via your website for an Ipaq hx2000
series case, order #ID 'XXXXX'.

I am still waiting for delivery of the case.

I have twice emailed you to ask for progress on my order, but am amazed that
I have yet to receive any response from you.

I have now also faxed you with no response.

This is sheer ignorance on your part.

Please email me immediately with the reason for your non-reply and a
proposed delivery date for my case.'

 

[Guest]

Archived from groups: microsoft.public.pocketpc (More info?)

I'd consider this a case of arrogance on their part, rather than ignorance.

They state that they are updating their website and email correspondence
will not be possible. Why don't you get hold of their phone number and
contact them directly?

Nikki

Si wrote:
> As sent to Covertec today:
>
> 'For the attention of the Customer Service Department:
>
> Covertec.Com
>
>
> Dear Sir/Madam,
>
> On the 6th of February I placed an order via your website for an Ipaq hx2000
> series case, order #ID 'XXXXX'.
>
> I am still waiting for delivery of the case.
>
> I have twice emailed you to ask for progress on my order, but am amazed that
> I have yet to receive any response from you.
>
> I have now also faxed you with no response.
>
> This is sheer ignorance on your part.
>
> Please email me immediately with the reason for your non-reply and a
> proposed delivery date for my case.'
>
>

 

[Si]

Archived from groups: microsoft.public.pocketpc (More info?)

Unfortunately, the European number they publish (discovered by accident by
choosing their US site) - leads to a recorded message in French. It does
give you the option of sending a fax, which I have done - still no success.

I don't even seem to be able to cancel the order either - not without
speaking to someone first.

Si.

"Nikki Casali" <nikki@ncSasPali.deAmoMn.co.uk> wrote in message
news:cvg3qj$b65$1$830fa795@news.demon.co.uk...
> I'd consider this a case of arrogance on their part, rather than
> ignorance.
>
> They state that they are updating their website and email correspondence
> will not be possible. Why don't you get hold of their phone number and
> contact them directly?
>
> Nikki
>
> Si wrote:
>> As sent to Covertec today:
>>
>> 'For the attention of the Customer Service Department:
>>
>> Covertec.Com
>>
>>
>> Dear Sir/Madam,
>>
>> On the 6th of February I placed an order via your website for an Ipaq
>> hx2000
>> series case, order #ID 'XXXXX'.
>>
>> I am still waiting for delivery of the case.
>>
>> I have twice emailed you to ask for progress on my order, but am amazed
>> that
>> I have yet to receive any response from you.
>>
>> I have now also faxed you with no response.
>>
>> This is sheer ignorance on your part.
>>
>> Please email me immediately with the reason for your non-reply and a
>> proposed delivery date for my case.'
>>
>>
>

 

[Guest]

Archived from groups: microsoft.public.pocketpc (More info?)

It may be poor business methods in your eyes, but ignorant bastards?
If you are going in with that approach - as you did in your *very
first* posting in the thread- then their approach is probably
understandable, and justifiable. Look to yourself as being part of the
problems you encounter in life.


"Si" <si@dontbotherspamming.thisaddress> wrote in message
news:cvg6r0$tg7$1@news6.svr.pol.co.uk...
| Unfortunately, the European number they publish (discovered by
accident by
| choosing their US site) - leads to a recorded message in French. It
does
| give you the option of sending a fax, which I have done - still no
success.
|
| I don't even seem to be able to cancel the order either - not without
| speaking to someone first.
|
| Si.
|
| "Nikki Casali" <nikki@ncSasPali.deAmoMn.co.uk> wrote in message
| news:cvg3qj$b65$1$830fa795@news.demon.co.uk...
| > I'd consider this a case of arrogance on their part, rather than
| > ignorance.
| >
| > They state that they are updating their website and email
correspondence
| > will not be possible. Why don't you get hold of their phone number
and
| > contact them directly?
| >
| > Nikki
| >
| > Si wrote:
| >> As sent to Covertec today:
| >>
| >> 'For the attention of the Customer Service Department:
| >>
| >> Covertec.Com
| >>
| >>
| >> Dear Sir/Madam,
| >>
| >> On the 6th of February I placed an order via your website for an
Ipaq
| >> hx2000
| >> series case, order #ID 'XXXXX'.
| >>
| >> I am still waiting for delivery of the case.
| >>
| >> I have twice emailed you to ask for progress on my order, but am
amazed
| >> that
| >> I have yet to receive any response from you.
| >>
| >> I have now also faxed you with no response.
| >>
| >> This is sheer ignorance on your part.
| >>
| >> Please email me immediately with the reason for your non-reply and
a
| >> proposed delivery date for my case.'
| >>
| >>
| >
|
|

 

[Guest]

Archived from groups: microsoft.public.pocketpc (More info?)

"alan smith" <alan@REMOVEmral.fsnet.co.uk> wrote in message
news:cvil2n$fht$1@newsg3.svr.pol.co.uk...
> "Si" <si@dontbotherspamming.thisaddress> wrote in message
> news:cvg6r0$tg7$1@news6.svr.pol.co.uk...
>> | Unfortunately, the European number they publish (discovered by
> >accident by
> >| choosing their US site) - leads to a recorded message in French.

> It may be poor business methods in your eyes, but ignorant bastards?
> If you are going in with that approach - as you did in your *very
> first* posting in the thread- then their approach is probably
> understandable, and justifiable. Look to yourself as being part of the
> problems you encounter in life.

Good advice, thanks.

"Look to Si as being part of the problems you encounter in life."

okay, got it. It even makes sense. For example, someone asks me, "Did you
cause this mess?" I can answer, "Si". Or if they say, "You are causing a
lot of the problem yourself, you know", the answer again can be, "Si".



(sorry, could not refuse.)

 

[Si]

Archived from groups: microsoft.public.pocketpc (More info?)

"alan smith" <alan@REMOVEmral.fsnet.co.uk> wrote in message
news:cvil2n$fht$1@newsg3.svr.pol.co.uk...
> It may be poor business methods in your eyes, but ignorant bastards?
> If you are going in with that approach - as you did in your *very
> first* posting in the thread- then their approach is probably
> understandable, and justifiable. Look to yourself as being part of the
> problems you encounter in life.
>

Alan,

Perhaps you should read my post again - at the point of posting, I had
emailed them twice AND faxed them - they don't publish a voice number.

My first email simply asked for progress on my order....I was not at all
aggressive.

However, after another unanswered email and unanswered fax, then yes, I was
a little angry.

I therefore stand by my posting.

Si.

 

[Guest]

Archived from groups: microsoft.public.pocketpc (More info?)

"Si" <si@dontbotherspamming.thisaddress> wrote in message
news:cviml2$gub$1@newsg3.svr.pol.co.uk...
|
| "alan smith" <alan@REMOVEmral.fsnet.co.uk> wrote in message
| news:cvil2n$fht$1@newsg3.svr.pol.co.uk...
| > It may be poor business methods in your eyes, but ignorant
bastards?
| > If you are going in with that approach - as you did in your *very
| > first* posting in the thread- then their approach is probably
| > understandable, and justifiable. Look to yourself as being part of
the
| > problems you encounter in life.
| >
|
| Alan,
|
| Perhaps you should read my post again - at the point of posting, I
had
| emailed them twice AND faxed them - they don't publish a voice
number.
|
| My first email simply asked for progress on my order....I was not at
all
| aggressive.
|
| However, after another unanswered email and unanswered fax, then yes,
I was
| a little angry.
|
| I therefore stand by my posting.
|
| Si.
|
|

That is your choice. But you seem to stand alone.

 

[Si]

Archived from groups: microsoft.public.pocketpc (More info?)

"alan smith" <alan@REMOVEmral.fsnet.co.uk> wrote in message
news:cvke2k$55e$4@newsg2.svr.pol.co.uk...
>
> "Si" <si@dontbotherspamming.thisaddress> wrote in message
> news:cviml2$gub$1@newsg3.svr.pol.co.uk...
> |
> | "alan smith" <alan@REMOVEmral.fsnet.co.uk> wrote in message
> | news:cvil2n$fht$1@newsg3.svr.pol.co.uk...
> | > It may be poor business methods in your eyes, but ignorant
> bastards?
> | > If you are going in with that approach - as you did in your *very
> | > first* posting in the thread- then their approach is probably
> | > understandable, and justifiable. Look to yourself as being part of
> the
> | > problems you encounter in life.
> | >
> |
> | Alan,
> |
> | Perhaps you should read my post again - at the point of posting, I
> had
> | emailed them twice AND faxed them - they don't publish a voice
> number.
> |
> | My first email simply asked for progress on my order....I was not at
> all
> | aggressive.
> |
> | However, after another unanswered email and unanswered fax, then yes,
> I was
> | a little angry.
> |
> | I therefore stand by my posting.
> |
> | Si.
> |
> |
>
> That is your choice. But you seem to stand alone.
>
>

Really,

The first response to my posting was supportive and now yours has been
negative.

Fairly even I'd say.

Si.