Solved! Rca tablet reset

[campbellrussell37]

I got my son a rca voyager 3 (AE rct6973w43 MD) when I turned it on it said there was a system update so we did the system update now the table is stuck on the installing update system screen I have tried several times to do a factory reset and it will not work it keeps going back to installing update.. what do I do, any Help would be great. When I turn it off and hold the power and volume up button the dogs come on the screen and it switches to the update screen even after I push volume down... is there a pinhole or any other way to rest the tablet

 

[webworkings]

If it is giving you that much trouble, I suggest returning the device and have them give you a working one. No new device should give you problems.