Your question

I restarted my device and its not working to open my gallery its just a black screen

Last response: in Android Smartphones
July 29, 2018 4:19:29 PM

It won't let me see my pictures and then gets out of the app even my play store wtf do i do!?!

More about : restarted device working open gallery black screen

Best solution

July 30, 2018 1:21:41 PM

Sounds like there may be something iffy on the device.

Try starting up the phone in "Safe Mode" and see if it loads fine. You won't have access to all apps. It is a restrictive mode, however you should have gallery access (on most devices at least). If it works fine, then you need to check the phone for bad apps, viruses and malware. Even if you can't access the gallery on your device in that mode, I would still check the device for bad apps, viruses and malware. As it is unlikely a system problem when only happening in certain apps.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
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